Published by Doctor Web, Ltd on Jul 31, 2024

contact Dr.Web Security Space Chat with our AI-based Dr.Web Security Space Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Dr.Web Security Space?



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Why chat with our AI Dr.Web Security Space Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Dr.Web Security Space.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Tried a few times, no luck.With all due respect I have always trusted Dr.web security I have tried many but none work like Dr.web I have used it for years but hadn't put on my devices because I trying the antivirus that comes with the device.I would like to fairly rate this apo however im unable to use the firewall portion of the app which makes it not so useful for my current need being im using the trail version of it im not going to spend funds on an app if i cannot use every feature is why i only rated it a 3.Lacks a dark mode.

2. Just comes up short in several different areas, like having an option to open system settings for apps (pretty basic with most other apps) But it does have things that make it REALLY good, like showing all root files pop up while it's doing a deep scan, showing even mounted drives and a complete list of every app.

3. Anyway, I didn't checked an assessment throughout.Great app but stops when phone idle my phone oppo a37fw android 5.1 please help and I will purchase the app and give it 5 starsDoesn't work keeps switching off all the time once screen is idle.

4. The only issue is that occasionally app struggles with Android permission to draw over other apps, so it gets disconnected from vpn or firewall goes off.

5. App has been running for 24hrs and not switch off.Stopped full scan at 68% some thing wrong with appGood app, no major complaints.

6. Years later, I tried again because my phone possibly has malware.

7. Had the free version and that kept doing the same so bought a year's licence for both myself and my daughter.

8. The Lite version has it.Seems a well coded deeply secure application.

9. Wasn't quite the right instructions for my phone but managed to figure it out.

10. It combines so many other apps into one, it can just about do it all.

11. But simple press on a button to turn it on again solves the problem.

Steps to Troubleshoot & Fix Dr.Web Security Space Issues

1. Fix Dr.Web Security Space Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Dr.Web Security Space: Restarting the app will resolve most errors.
  2. Update the Dr.Web Security Space App. Here is how:
    1. On Android goto PlayStore » Search for "Dr.Web Security Space" » Open Dr.Web Security Space » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dr.Web Security Space » click "UPDATE".
  3. Clear Dr.Web Security Space app cache: Clearing cached data will force your app to retrieve the latest data directly from Dr.Web Security Space servers.
    1. On Android, goto Settings » Apps » Select "Dr.Web Security Space" » click Storage » click "Clear Cache".
  4. Check Dr.Web Security Space app permissions. If any of these permissions required to use your device's features are disenabled, Dr.Web Security Space might not work.
  5. Uninstall and reinstall Dr.Web Security Space. If nothing else has worked, completely uninstall Dr.Web Security Space then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Dr.Web Security Space not working


2. Fix Dr.Web Security Space Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Dr.Web Security Space be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Dr.Web Security Space not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Dr.Web Security Space may not be able to connect to the Internet when running in the background.

Reported Issues

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