Contact MyUsage Customer Service

Why should I report an Issue with MyUsage Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Exceleron Software to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. MyUsage Mobile allows you to get information about your electricity, gas, and water consumption anytime, anywhere.

2. If your home, apartment, or business has a smart meter, you can get information 24/7 about how much electricity, gas, or water you’re using – and how much it’s costing you.

3. With accurate information about your electricity, gas, and water consumption, you can reduce your carbon footprint and better manage your budget.

4. MyUsage Mobile gives you the information you need in order to make wise decisions regarding your energy usage.

5. It’s fast, easy, and convenient.

6. What are you waiting for?

7. Add MyUsage Mobile today!

1. Itcseemscthatvif a payment to the account is made directly to the utility, it doesn't show on the app.Does what is suppose to and make it very easy to check my balance and add money if I need too.Everything is good with the app just can't put less than $25 it should be less just to keep the energy going till more money can be put on the account other than that it's okayEasy to watch usage and make paymentsThe app is handy to keep track of the usage of your utilities.

2. But I will just continue to pay over the phone or by other means because I don't need a payment oopsie again due to being in the dark.The app itself seems to be set up simply and is easy to use.

3. On first login with a new account you are not prompted to change the password from what the electric company has given you.

4. And I don't understand why I need to put my account number in and key token? to make a payment when it's already signed into my account.

5. I have gotten a new phone, and in the alert section it still has phone model info of my last phone and it will not allow me to change it.

6. You really need to put a payment pending on it when you press the authorization button.

7. Also at random times money would disappear and then reappear later down the road.It doesn't open when I need it too.

8. There also doesn't seem to be any option within the app itself to change the password.

9. I'm concerned that with such weak password policies data could be easily stolen.Alert updates not allowed.

10. You have to login to the website instead to be prompted to change it or manually change it.

11. Please help! Once I get this resolved I will change my rating.

1. Fix MyUsage Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyUsage: Restarting the app will resolve most errors.
2. Update the MyUsage App. Here is how:
   1. On Android goto PlayStore » Search for "MyUsage" » Open MyUsage Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyUsage » click "UPDATE".
3. Clear MyUsage Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from MyUsage servers.
   1. On Android, goto Settings » Apps » Select "MyUsage Mobile" » click Storage » click "Clear Cache".
4. Check MyUsage app permissions. If any of these permissions required to use your device's features are disenabled, MyUsage might not work.
5. Uninstall and reinstall MyUsage. If nothing else has worked, completely uninstall MyUsage then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyUsage not working

2. Fix MyUsage Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyUsage be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyUsage not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyUsage may not be able to connect to the Internet when running in the background.