Contact Eurostar Trains Customer Service

Why should I report an Issue with Eurostar Trains?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Eurostar International Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Certain Club Eurostar members can use the app to get entry to our exclusive lounges (depending upon your membership level).

2. Certain Club Eurostar members can use the app to get access to our priority gates (depending upon your membership level).

3. Access exclusive discounts and benefits using your digital membership card.

4. Allow notifications to receive live travel information and exclusive offers.

5. Manage your bookings on the go and change your travel dates, seats, or travel arrangements.

6. Eurostar and Thalys have joined forces under the Eurostar name and a single new-look app.

7. Discover the very best deals, destination inspiration, and manage every booking with ease.

8. Snap up seats to over 100 destinations in France, Belgium, the Netherlands, and Germany.

9. Our app helps make your high-speed train trip simple, fast, and fun.

10. And it’s available in English, French, Dutch, and German.

11. Keep your tickets safe and sound in the app or in your Google Wallet.

1. I think if Eurostar set expectations lower people would be happier with the app but as it is expectations are high and the results are difficult.Primative, it takes you out of the app all the time, you can't add points from previous travel, you can change seat but can't change meal - even though it gives you options to select, they don't register.

2. Clearer data when updating the app, and as a result almost lost my tickets! Fortunately my partner had taken note of the reference number otherwise we would hav been in trouble! There should be at least a warning about this and the ability to save all tickets to your wallet before being forced to update the app.Too often I get messages that tell me that something is wrong, please try again later.

3. Not sure why I can't acces downloaded tickets or membership status in such a situation.I booked a journey with a transfer, the first train was a Thalys whereas the second was Eurostar.

4. For a company like Eurostar to have such a poor app is surprising.UPDATE 10/03 just lost all my bookings! UPDATE 02/23 The newest upgrade is as bad as ever.

5. As a result, I unintentionally made a mistake, and now I have to purchase new tickets.Really a poor user experience.

6. They have fixed bug at the beginning of Jun but now again i am missing 4 put of 5 of my bookings on the mobile app.Confusing choices between which of the Eurostar and rail planner apps to use.

7. When viewing the seats under Manage Booking > View seats, there was no indication that the seats shown were only for the Eurostar.

8. 2 stars because everything else is ok so far.My bookings keep disappearing and from January until may I could not access any of my booking, despite repeated calls to help centre.

9. The poor design of this app made our first cross-border train ride an extremely unpleasant experience.

10. Journeys booked don't appear in my "your tickets" section, old journeys are still showing, I have to "download" tickets for them to show in the app.

11. However, when I searched for tickets again, the app had reset my "from-to" options to the "default" ones.

1. Fix Eurostar Trains Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Eurostar Trains: Restarting the app will resolve most errors.
2. Update the Eurostar Trains App. Here is how:
   1. On Android goto PlayStore » Search for "Eurostar Trains" » Open Eurostar Trains » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Eurostar Trains » click "UPDATE".
3. Clear Eurostar Trains app cache: Clearing cached data will force your app to retrieve the latest data directly from Eurostar Trains servers.
   1. On Android, goto Settings » Apps » Select "Eurostar Trains" » click Storage » click "Clear Cache".
4. Check Eurostar Trains app permissions. If any of these permissions required to use your device's features are disenabled, Eurostar Trains might not work.
5. Uninstall and reinstall Eurostar Trains. If nothing else has worked, completely uninstall Eurostar Trains then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Eurostar Trains not working

2. Fix Eurostar Trains Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Eurostar Trains be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Eurostar Trains not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Eurostar Trains may not be able to connect to the Internet when running in the background.