Contact eko Customer Service

Why should I report an Issue with eko — You Control The Story?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of eko.com to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You choose the ingredients, increase the serving sizes and get extra help whenever you need it. * Make or Break: Fueled by a passion for turning someone’s trash into our treasure, Make or Break is an eko interactive video show that injects a full dose of excitement into the DIY world. * BuzzFeed: Interactive Quizzes: An interactive take on a wildly popular format, you're in the drivers seat of this interactive trip.

2. The viewer plays as Martin, attempting to balance charming his crush and comforting his broken-hearted best friend, all amid an epic quest to get into an exclusive music festival. * The Coop: After a housemate on a reality TV show is mysteriously murdered on New Year’s Eve, you, the viewer will have to decide which of the remaining cast mates killed him, and why they did it. * Timeline: When Dee’s phone mysteriously gains the ability to see into the future, she might just have a chance of surviving high school.

3. Will you avoid fashion faux pas and win her approval? * BuzzFeed: Interactive Tasty: In partnership with the world's largest social food network, this interactive cooking series invites you the viewer to personalize recipes with choice moments that reflect your specific taste. * Cook Together: Ever wanted to cook alongside a professional chef?

4. You'll help Dee figure out why her best friend is giving her the silent treatment and how she can get closer to her crush. * Clothes Call: In this interactive fashion show, fabulous fashion icon Nina Garcia challenges you to step into the shoes of a professional stylist.

5. Our shows turn viewers into participants, providing them an unprecedented ability to seamlessly affect, control and influence the storylines as they unfold. * Stream or download for offline viewing, straight from the app! * Wizard School Dropout: Andy is a wizard school dropout determined to make it in the humdrum world.

6. You'll help Andy navigate adulthood by making magic choices that help her start a business, form relationships, and even gain special powers. * Epic Night: Three friends set out to make the most of their last night of college.

7. At eko, we are inventing a completely new form of entertainment as the world’s first interactive video platform.

8. Here's a chance to learn the best techniques in a fully interactive experience that moves at your pace.

9. Welcome to the power of choice.

10. BUCKLE UP, ANSWER QUICKLY, and #SHARE your results with your friends!

1. It's a great idea, and I love "choose your own adventure" type games, but this needs some new approach or redesign.This app is pretty amazing! I came across it from an ad on facebook and it let me try it out before installing, so glad I found this! A lot of fun exp getting to control the story and all around awesome storylines and graphics and just in general amazing! They put a lot into this app! You wouldn't regret installing it! I noticed some of the reviews and the problems some people were having in the past but looks like they took the time to hear everyone out and fixed a lot of issues!I had an original review, complaining of connection issues with my phone.

2. I am positive that these issues will be addressed in time.Great concept guys! With that said Wizard School Dropout has some bugs.

3. I was playing Wizard School Dropout, and if you start even ONE story over-- all your progress (mana built, money earned and items found) DISAPPEARS.

4. You can't skip to the next decision or scene, if you start over, half of the time the video was lagging so you have no idea what's going on, and it even jumped me to another story in the middle of a chapter.

5. You have to stay within budget and you have very limited options.To many bugs game off track voices not on time with actor's or actresses, freezes alot.

6. Once I found all the hidden items, there was a riddle on what each rune MEANT (with an extremely limited amount of time to figure them out).

7. There are no clues to this, and you can't scroll once on the text that describes each rune item in between episodes.The traveling experience needs more options and we need to see and do more.

8. To the person that made this show you need to go back and tweet alot of the bugs in the game or no one is going to be really interested in the game.

9. PLEASE FIX THIS!! The storyline is great and I want to play through all the possibilities.Wizard School Dropout is definitely addicting & really well done.

10. Within an hour, I tried innumerable times to see any of the videos beyond, "see all", it would start loading the results completely, showing one or two subjects, then kicking me out entirely.

11. All connection issues have been fixed and the developers responded to my request.

1. Fix eko Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart eko: Restarting the app will resolve most errors.
2. Update the eko App. Here is how:
   1. On Android goto PlayStore » Search for "eko" » Open eko — You Control The Story » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for eko » click "UPDATE".
3. Clear eko — You Control The Story app cache: Clearing cached data will force your app to retrieve the latest data directly from eko servers.
   1. On Android, goto Settings » Apps » Select "eko — You Control The Story" » click Storage » click "Clear Cache".
4. Check eko app permissions. If any of these permissions required to use your device's features are disenabled, eko might not work.
5. Uninstall and reinstall eko. If nothing else has worked, completely uninstall eko then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing eko not working

2. Fix eko Server issues & Internet Connection

1. Check network connection: An unstable Internet will make eko be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to eko not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, eko may not be able to connect to the Internet when running in the background.