Contact Mentor DSP Customer Service

Why should I report an Issue with Mentor DSP by eDriving℠?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of eDriving, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Mentor® by eDriving For Amazon DSP is an app for drivers of Delivery Service Providers engaged by Amazon.

2. This app helps drivers improve their driving safety by measuring their actual driving behaviors, scoring them each day, and providing in-app coaching based on their progress.

1. If you press the break too hard your score goes down, so better to blow through the yellow light than to stop safely, albeit hard.In looking at all the "data" collected from user reviews, out of the 11 listed, three are in the year 2021.

2. Out of 148 miles and 99 stops it said two hard accelerations, two hard braking, and one hard cornering, it droped my score by 75 points in one day and when you get no events the score just stays the same maybe goes up 10 points.

3. It was at a condo complex where they expanded the complex and the pavement wasn't level and it made the van sort of "twist." I tried to dispute it as the map showed I was driving in a straight line when it occurred but they wouldn't fix it.

4. I never hard accelerated or hard braked it's just wrong and the driver gets screwed.I received a hard cornering infraction while driving in a straight line.

5. This app's inacurracy can literally cost the driver money.As others have mentioned, the scoring needs a major fix as the app reduces your score for false penalties.

6. Comparing to the"data" collected from the endless feed of "negative" reviews vs the 11 "positive" reviews, it's plain to see that when it comes to the developers actually fixing this flawed app, they would much rather blame the driver.

7. Constant u-turns if you follow the order, it's ridiculous, then the mentor app deducts points for that.The app is used to track wherever you go, but if it's even in your pocket it will track even if you didn't touch your phone.

8. It depends on what you're driving, what model phone it's being used on and many other variables.

9. I went months with an 850 score and then switched over to new vans and new phones and now I have an extremely hard time getting my score over 700.

10. Let's say you get a hard braking to avoid a collision because the person in front of you driving braked hard.

11. I've gotten 2 events for the same turn before, I get "phone manipulation" for using the flex app while my van is parked.

1. Fix Mentor DSP Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mentor DSP: Restarting the app will resolve most errors.
2. Update the Mentor DSP App. Here is how:
   1. On Android goto PlayStore » Search for "Mentor DSP" » Open Mentor DSP by eDriving℠ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mentor DSP » click "UPDATE".
3. Clear Mentor DSP by eDriving℠ app cache: Clearing cached data will force your app to retrieve the latest data directly from Mentor DSP servers.
   1. On Android, goto Settings » Apps » Select "Mentor DSP by eDriving℠" » click Storage » click "Clear Cache".
4. Check Mentor DSP app permissions. If any of these permissions required to use your device's features are disenabled, Mentor DSP might not work.
5. Uninstall and reinstall Mentor DSP. If nothing else has worked, completely uninstall Mentor DSP then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mentor DSP not working

2. Fix Mentor DSP Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mentor DSP be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mentor DSP not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mentor DSP may not be able to connect to the Internet when running in the background.