Contact StoryCut Customer Service

Why should I report an Issue with StoryCut - Video Editor?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Great Talent Video Inc. Best Video Editor App to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. But there is still skme minor issues where i was trying to play the video in yhe editor whike editing, it doesnt let me until a few seconds later, not sure if is loading or what, overall, the best video editing app on mobile for me!!Oh man I love the way the editing is when it comes to cutting and splicing video makes it so much easier then other apps and it has a lot of great transitions and other features however it keeps freezing up on me and I have to constantly restart the appI love this app, its just what I needed but maybe if you could make a free trail it could be better.

2. Could use more options on the fonts but other than that one tiny detail, this app is amazing! I recommend it to anyone! It even works with gifs! I'm loving this app!its a great app but i have a HUGE PROBLEM to talk about... The "copyright free music" isnt copyright free at all.

3. They also don't make you watch as many ads- and once this app gets more fonts and all those other stuff, I'll definitely rate it 5 star 😊I love it a lot although there is watermark, beacsue the watermark is not that visible although is ther, but the cool thing is there is everything (not everything more like mpst of the editing stuff).

4. Love the app though, kudos to app developers! June 1 2020 edit: I've used this app for quite a few projects and it works well when it does work, but there were instances where it's just killed the project completely, all progress gone.

5. It's a little annoying because I have to zoom in and out all the time, maybe something to consider next time you update?Good app in general, love using it... The reverse function was working yesterday, but it broke today.

6. Always as the layer limit, I would love that to improve too.This app is awesome! You get to choose your own music, it has great transitions.

7. It's a great app, it's just that when I try to select a video clip that's too short I end up selecting the transition instead.

8. So for those who are hoping to download and use this type of app without subscription fees, PowerDirector has a free version and option to suscribe to pro instead of only the 3 day surprise trial.

9. i got copyright claimed for using it EVEN THO IT SAID ITS "COPYRIGHT FREE" Which is very bad since i could get fined alot of money from it.

10. The video seems to get corrupted? You can't play it even while editing.

11. I would love to try out some of the vip features for maybe some days or a month instead of buying it.

1. Fix StoryCut Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart StoryCut: Restarting the app will resolve most errors.
2. Update the StoryCut App. Here is how:
   1. On Android goto PlayStore » Search for "StoryCut" » Open StoryCut - Video Editor » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for StoryCut » click "UPDATE".
3. Clear StoryCut - Video Editor app cache: Clearing cached data will force your app to retrieve the latest data directly from StoryCut servers.
   1. On Android, goto Settings » Apps » Select "StoryCut - Video Editor" » click Storage » click "Clear Cache".
4. Check StoryCut app permissions. If any of these permissions required to use your device's features are disenabled, StoryCut might not work.
5. Uninstall and reinstall StoryCut. If nothing else has worked, completely uninstall StoryCut then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing StoryCut not working

2. Fix StoryCut Server issues & Internet Connection

1. Check network connection: An unstable Internet will make StoryCut be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to StoryCut not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, StoryCut may not be able to connect to the Internet when running in the background.