Published by Trucker Tools on Nov 22, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Trucker Tools?



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What users are saying

1. DRIVERS TAKE HEED!!! For the longest time, w/many arguments from brokers telling me "have to turn app on & how to work it." Many annoying phone calls on nights, weekends & holidays have left me extremely aggravated.

2. Oh, and while you're doing that you might pretend you're driving and looking for fuel, or whether your chosen stop has a restaurant or other food options!Very slow and difficult to use.

3. It makes no difference how many times you accept the tracking it'll send your company and broker emails and texts saying that you have done something to turn the tracking off.

4. It's useless for planning a stop a little later in the trip!!!Could be great but it takes forever to respond to a selection and is constantly reloading the page when you don't want it to.

5. Didn't use the other features so I don't know about them but I do know any time I tried to send a message through it, it started bouncing and flickering.

6. Truckstop searches gives you every truck stop 100 miles behind you instead of your area and along your route.

7. Brokers still require it.....For some reason they will not stop sending me messages to open the app while I'm running a load.

8. It's incredibly frustrating, especially considering this can be time sensitive as other people are trying to get loads as well.

9. It will go through your personal information, camera, photos, data storage, listen to calls amongst other things.

10. Then when it does crash and gives you the pop up where you can hit send feedback, the feedback screen crashes.. The app does not work consistently or efficiently.

11. I loved the old version, but the half-screen thing is awful! It's super-slow to respond to get it out of the way, and I can't see the amenities because it DOESN'T SCROLL.

Steps to Troubleshoot & Fix Trucker Tools Issues

1. Fix Trucker Tools Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Trucker Tools: Restarting the app will resolve most errors.
  2. Update the Trucker Tools App. Here is how:
    1. On Android goto PlayStore » Search for "Trucker Tools" » Open Trucker Tools » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Trucker Tools » click "UPDATE".
  3. Clear Trucker Tools app cache: Clearing cached data will force your app to retrieve the latest data directly from Trucker Tools servers.
    1. On Android, goto Settings » Apps » Select "Trucker Tools" » click Storage » click "Clear Cache".
  4. Check Trucker Tools app permissions. If any of these permissions required to use your device's features are disenabled, Trucker Tools might not work.
  5. Uninstall and reinstall Trucker Tools. If nothing else has worked, completely uninstall Trucker Tools then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Trucker Tools not working


2. Fix Trucker Tools Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Trucker Tools be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Trucker Tools not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Trucker Tools may not be able to connect to the Internet when running in the background.

Reported Issues

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