Published by Delerrok

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Why should I report an Issue with TouchPass Transit?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Delerrok to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

TouchPass Transit Customer Insights

1. While the app offers the ability to purchase single use tickets ($2) or a day pass ($6) you are unable to purchase them unless you spend at least $10, defeating the purpose of the single and day passes unless you're buying multiple.

2. I was told to purchase the card due to the amount of problems people were having with the app.

3. Edit to add more info: When I select a single ticket, it states I need to make a $10 minimum purchase.

4. So far none of the buses have been able to read the qcode on the app and so the drivers tell me not to worry about it and take a seat.Unable to pay for tickets.

5. Called the company it took dats for a reply then was told to talk to the people at the bus depot who as I mentioned before told me they were not trained to fix prolems with the app.

6. It does not allow you to change you password nor did it recognize the password used to set up.Even if you want to use the app only as a method to pay fares, you still need location enabled.

7. I get a "touch pass has stopped working" notice a majority of the time when trying to open the app.

8. Dropping to 2 stars.the camera on the bus to read the qr code is super finicky, you have to have the code lined up just right otherwise it won't work.

9. So far I purchased a few all day passes, no problem I like the way the app works on my phone no problems processing on the busses.

10. nfc should also be a feature so you can use it just like you would with one of the physical cardsOnce you tap purchase the only way to get out of the purchase screen is by force stopping the app.

11. The back button does not work as you've suggested, which is exactly why I left this review in the first place.

Steps to Troubleshoot & Fix TouchPass Transit Issues

1. Fix TouchPass Transit Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TouchPass Transit: Restarting the app will resolve most errors.
  2. Update the TouchPass Transit App. Here is how:
    1. On Android goto PlayStore » Search for "TouchPass Transit" » Open TouchPass Transit » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TouchPass Transit » click "UPDATE".
  3. Clear TouchPass Transit app cache: Clearing cached data will force your app to retrieve the latest data directly from TouchPass Transit servers.
    1. On Android, goto Settings » Apps » Select "TouchPass Transit" » click Storage » click "Clear Cache".
  4. Check TouchPass Transit app permissions. If any of these permissions required to use your device's features are disenabled, TouchPass Transit might not work.
  5. Uninstall and reinstall TouchPass Transit. If nothing else has worked, completely uninstall TouchPass Transit then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TouchPass Transit not working


2. Fix TouchPass Transit Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TouchPass Transit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TouchPass Transit not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TouchPass Transit may not be able to connect to the Internet when running in the background.

Reported Issues

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