Published by ConnectYourCare on Sep 1, 2023

Report an issue with Optum Financial.
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Why should I report an Issue with Optum Financial?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of ConnectYourCare to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Optum Financial

1. Optum Financial is advancing the way account holders save and pay for care, connecting the worlds of health and finance in ways that no one else can.

2. Designed with unique features like receipt capture and e-sign dependent care certification, you can easily manage account details, access transaction history and view balances - giving you maximum control over you accounts and healthcare finances.

3. Managing and paying for eligible health care expenses on the go has never been easier with the Optum Financial mobile app.

4. Optum Financial is the #1 ranked health accounts administrator with over $17. 7B in customer assets under management.

5. You will need to have an Optum Financial or ConnectYourCare health account to use this app.

6. By developing proprietary technology and applying advanced analytics in new ways, Optum Financial helps reduce costs while helping people make better health decisions– creating a better health care experience for our customers.

Optum Financial Customer Insights

1. Also on the website, you cannot see what address a check was mailed to for Pay Provider.Good customer service when you need to call and reset a password but resetting it on the app is not convenient, the temporary password that they send you does not typically work and it requires a phone call there is no way to view the password to make sure it is correct.

2. Effectively useless at this point.The app not only cuts off the bottom portion of the app's main buttons due to application sizing issues (using a Galaxy s10e with gestures enabled for aspect ratio purposes if this information finds its way to your development team) but also doesn't allow me to enter info into any fields.

3. Password setting is glitchy, help links take me to blank pages, and much information that people would find helpful just doesn't appear to exist.

4. I tried to set up direct deposit, but the page where I was to confirm my bank account information showed all the numbers as dots (the way a password appears when you type it in).

5. Choosing the later option froze my account and took several days too reopen it due to need for verification of the claim.The website is useless, so I tried the app.

6. If you happen to have more than a handful of pictures, it never lets you select select - you can see the picture, it is just "fuzzed out" as it seems to try to load EVERY picture you have on your phone.

7. I tried to enter my phone number but it won't even let me click into the field to begin typing.

8. I rate it two stars because it's the second time I've had to reset my password and it has never worked.Very convenient app.

9. For example, there is a fingerprint logo on the login banner, that says when pressed, 'login in to activate', but after logging in i find no way to activate it.

10. You can't login with a fingerprint, there's nowhere in the app to turn on that option, and when you click on the fingerprint it says login 1st to enable.

11. You can "e-certify" dependent care claims, but the info doesn't map to their forms so they show blank.

Steps to Troubleshoot & Fix Optum Financial Issues

1. Fix Optum Financial Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Optum Financial: Restarting the app will resolve most errors.
  2. Update the Optum Financial App. Here is how:
    1. On Android goto PlayStore » Search for "Optum Financial" » Open Optum Financial » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Optum Financial » click "UPDATE".
  3. Clear Optum Financial app cache: Clearing cached data will force your app to retrieve the latest data directly from Optum Financial servers.
    1. On Android, goto Settings » Apps » Select "Optum Financial" » click Storage » click "Clear Cache".
  4. Check Optum Financial app permissions. If any of these permissions required to use your device's features are disenabled, Optum Financial might not work.
  5. Uninstall and reinstall Optum Financial. If nothing else has worked, completely uninstall Optum Financial then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Optum Financial not working

2. Fix Optum Financial Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Optum Financial be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Optum Financial not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Optum Financial may not be able to connect to the Internet when running in the background.

Reported Issues