Contact ConfigTool Customer Service

Why should I report an Issue with ConfigTool Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of IFAST to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Config Mobile application was developed based on the Dahua Technology Co. , Ltd. SDK. ----> Support device: Support for products of Dahua, KBVision, OEM, ... -Search for IP address (ipv4 and ipv6) of IP Camera, DVR, NVR, XVR, PC-NVR devices in the network. -Image settings: Saturation, brightness, contrast, hue, sharpness, color mode, .. -Calculate storage capacity, bandwidth, 3G/4G, ... -Account feature: View ads for STAR, send STAR gifts, get STAR for free. -Use STAR points to perform device setup features.

1. It will be superb If camera naming feature is addedGood app, but It is not show p2p serial number.change password after 2 days.

2. Very Handy & useful.

3. SCAMER.

1. Fix ConfigTool Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ConfigTool: Restarting the app will resolve most errors.
2. Update the ConfigTool App. Here is how:
   1. On Android goto PlayStore » Search for "ConfigTool" » Open ConfigTool Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ConfigTool » click "UPDATE".
3. Clear ConfigTool Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from ConfigTool servers.
   1. On Android, goto Settings » Apps » Select "ConfigTool Mobile" » click Storage » click "Clear Cache".
4. Check ConfigTool app permissions. If any of these permissions required to use your device's features are disenabled, ConfigTool might not work.
5. Uninstall and reinstall ConfigTool. If nothing else has worked, completely uninstall ConfigTool then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ConfigTool not working

2. Fix ConfigTool Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ConfigTool be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ConfigTool not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ConfigTool may not be able to connect to the Internet when running in the background.