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3. Skip support wait times and emailing back and forth. Get help immediately.

1. Why are you showing my account balance on the home screen? I use it when I'm out to transfer money to friends or to tap pay with my phone, I don't want my balance to be in full display! The home customisation is BS, it won't even allow me to remove the account balance display.

2. Don't get me wrong, keep crushing it with those features, I have no issues with the functionality.The home screen layout and personalisation in the new update is garbage.

3. App appears to meet basic functional requirements but I don't want to spend any more time exploring as it's painful to look at.The new app design has worse user experience.

4. Also seem to have had an issue with one direct debit payment only taking a portion of the regular amount despite there being adequate funds in my account to take the full fee.

5. The payment categories system keeps malfunctioning and not applying category changes to payments when I'm trying to organise my account.

6. Even NAB's app lets you have a preferred name! Get with the program! 🙄Every time I open the app, there's a long delay after pressing "log on" before it opens the finger print reader.

7. I just want to say that after the recent update and 'New Look', the experience whilst using the app has felt incredibly marketed and forced.

8. It has unnecessary information bars that you can not get rid of, a search bar that takes up the width of the screen, instead of a little button in the corner.

9. Please update the colour scheme or allow for it to be selectable by the user.

10. If logged in, log off was right there on that screen, no need to click into profile.

11. That's what the new UI looks like, was it designed by a bank manager? You've tried cramming too many things in and the design elements you've used don't even match in a visually appealing way.

1. Fix CommBank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CommBank: Restarting the app will resolve most errors.
2. Update the CommBank App. Here is how:
   1. On Android goto PlayStore » Search for "CommBank" » Open CommBank » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CommBank » click "UPDATE".
3. Clear CommBank app cache: Clearing cached data will force your app to retrieve the latest data directly from CommBank servers.
   1. On Android, goto Settings » Apps » Select "CommBank" » click Storage » click "Clear Cache".
4. Check CommBank app permissions. If any of these permissions required to use your device's features are disenabled, CommBank might not work.
5. Uninstall and reinstall CommBank. If nothing else has worked, completely uninstall CommBank then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CommBank not working

2. Fix CommBank Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CommBank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CommBank not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CommBank may not be able to connect to the Internet when running in the background.