Contact Colourtone Customer Service

Why should I report an Issue with Colourtone?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bonnie Cee to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. i wish that it did work ):Its good and I love the filters! 2 big problems that been happening tho are it never let's me save the video so I have to screen record it.

2. I've also tried redownloading the app, but nope it wont work!This is a very nice app, I adore all of the filters and colors avaliable and it's also free! If works nicely for both videos and photos, as well as they export into your device quickly.

3. The filters are great but the app itself sometimes doesn't work when I go to the app and click Image to select a photo to edit, it just stays on that first page.

4. Please could you fix this colourtone? At the end of the day, the app is very good itself - amazing filters!A lot of times it doesn't work! I use Samsung and I also paid for some filters.

5. When I choose a video the screen is black but sometimes the screen isnt black but the export button would be stuck at 0.

6. The only problem I have been having is that when I am exporting a video, and my screen rotates, it saves the video more than once, depending on how many times the screen rotates.

7. Please fix! I love all the filters, but that one tiny problem makes the app unusable! 😭I love this app so much, but one thing.

8. When you click to edit a picture or video, it doesn't respond at all.

9. ThanksThe filters are absolutely AMAZING! I love this app and I use it in all of my videos.

10. For the black block glitch Idk if I'm the only one but when I import my video, a black block appears instead of my video.

11. 2nd Alot of the time I have to press so many times just to put in a photo or video.

1. Fix Colourtone Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Colourtone: Restarting the app will resolve most errors.
2. Update the Colourtone App. Here is how:
   1. On Android goto PlayStore » Search for "Colourtone" » Open Colourtone » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Colourtone » click "UPDATE".
3. Clear Colourtone app cache: Clearing cached data will force your app to retrieve the latest data directly from Colourtone servers.
   1. On Android, goto Settings » Apps » Select "Colourtone" » click Storage » click "Clear Cache".
4. Check Colourtone app permissions. If any of these permissions required to use your device's features are disenabled, Colourtone might not work.
5. Uninstall and reinstall Colourtone. If nothing else has worked, completely uninstall Colourtone then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Colourtone not working

2. Fix Colourtone Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Colourtone be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Colourtone not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Colourtone may not be able to connect to the Internet when running in the background.