Published by Coinme on Oct 14, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Coinme?



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What users are saying

1. I tried to purchase $10 worth OF biTCOIN AND THEY said transaction cannot be completed.no privacy *unsure why you want to get punched but sure I'll elaborate, the whole point of crypto is privacy, you're going to have to present multiple photos of a government ID to be able to use this service but the ATM will gladly accept your money before you find this out up to several hundred dollars so it can quickly become too late to get your money back even if you'd vastly prefer to opt out once you're aware of this.

2. I am no longer going to use this app because I am tired of always losing large amounts of money I even sent money back to my bank and never received it.I made a deposit with my debit card two weeks ago, and the money ($15.55) has still not been applied to my account.

3. BUT...$2,500.00 spread over market price for BTC I think that's defined as FRAUD....and fees to transfer to another wallet!!! WTH??? $2,000+ to use a coinme kiosk!!!!! Update...Their price spread from current selling price hasn't changed ...it's still 2000.00+ above realtime market price!!!!! Scam???I would not download this to make any transaction.

4. Bybye app! Update: How is it possible to have a ticket number if your company won't even reach out to me and respond? Doesn't matter anyway I'm using a different app/company that works quite well.It seems I am always losing my Bitcoin when completing a transaction.

5. BE CAREFUL!!Find another way! This app has unlinked my phone number from my account and I cannot login to my account after having already converted my money.

6. -–THE ONLY ISSUE I've encountered thus far, is that I have been unable to complete a purchase through the app with my debit card.

7. I'm not saying that any way of aquiring crypto currency is anonymous thoSimple app however run into trouble trying to redeem coinme voucher the same day I get them.

8. They asked me for my account information to make a deposit into my bank and verify that my bank an account was mine but instead they took out like 3 dollars out of my account.

9. I was told their wallet had been changed and the Bitcoin never made it to them.

10. Definitely has bug issues that needs addressing.Been buying crypto for the "low-low" since i first found out about it.

11. They have yet to fix this!CAUTION!!! The current price for Bitcoin from Coinme charging 10%.

Steps to Troubleshoot & Fix Coinme Issues

1. Fix Coinme Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Coinme: Restarting the app will resolve most errors.
  2. Update the Coinme App. Here is how:
    1. On Android goto PlayStore » Search for "Coinme" » Open Coinme: Buy Bitcoin & Crypto » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Coinme » click "UPDATE".
  3. Clear Coinme: Buy Bitcoin & Crypto app cache: Clearing cached data will force your app to retrieve the latest data directly from Coinme servers.
    1. On Android, goto Settings » Apps » Select "Coinme: Buy Bitcoin & Crypto" » click Storage » click "Clear Cache".
  4. Check Coinme app permissions. If any of these permissions required to use your device's features are disenabled, Coinme might not work.
  5. Uninstall and reinstall Coinme. If nothing else has worked, completely uninstall Coinme then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Coinme not working


2. Fix Coinme Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Coinme be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Coinme not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Coinme may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 months ago by Patricia Ingersoll

Just checking in on the reimbursement status. Has it been reviewed? When might I expect a refund. Here is the number. #41298

— 1 year ago by Jennifer Priester

I can't even sign in with my info because he changed it.

— 1 year ago by Jennifer Priester

The person also stole $7000 (707)793-5365 from that number claiming to be from a cash loan company.

— 1 year ago by Jennifer Priester

I want this account deactivated someone is using it without my permission. If nothing happens I will sue you.

— 1 year ago by Minervo Gomez

ACCOUNT DELETION REQUEST

— 1 year ago by Del Quichocho

Please delete my entire account as I got scammed/fraud.

— 1 year ago by Rafael

I’m requesting CoinMe to delete my personal information/data from records. Under the CCPA law, I have the right to request a business delete my personal information from their records and also direct any service providers to delete it also. Under CCPA (California Consumer Privacy Act) I don’t need to provide a reason for my request. Failure of a business to comply with the CCPA law can result in a penalty of fines of up to $7,500 per violation.

— 1 year ago by Rafael

I’ve been having issue verifying my KYC, pls help me bring it down

— 1 year ago by Rafael

I’m deleting this accounts because I wanna creat new one

— 2 years ago by Wendy

I had a bad experience yesterday (Jan 13, 2023) with a scammer who I ended up giving $325 in bitcoin, and even just having this account open makes me upset. I want it deleted as soon as possible please.

— 2 years ago by Freida Ghent

I request that my account be completely deleted from Coinme, effective immediately 01-06-2023. Under the law CCPA none of my personal information shall be held by your company or sold to any other companies. I have had numerous issues with redeeming vouchers and have decided to no longer buy bitcoin. As you know there is a 7,500.00’fine for noncompliance under the CCPA LAW. My phone number is 864-918-4124

— 2 years ago by Carlos

Hello please delete my account

— 2 years ago by Carlos

Please delete my account I do not use it

— 2 years ago by River smith

I want to delete this Bitcoin account and make a new Bitcoin account. I can't login to this account. It had been locked and it won't work. Please help me make a new account. Thank you

— 2 years ago by Amber

Please delete my account,I can’t access something which I need on the account,and I need it deleted as soon as possible or report to the GDPR

— 2 years ago by Myrtle Pursel

I know longer use the account so I would like to have it deleted

— 2 years ago by Josh Carr

Having issues with Identification verification so I want my account deleted So probably I can open another account with my phone number

— 2 years ago by Shawn Horne

I want to delete my coinme account with details: Email: shinapeller72777@redacted Password: Tmoney$2020

— 2 years ago by Sandra berlanger

I’m requesting CoinMe to delete my personal information/data from records. Under the CCPA law, I have the right to request a business delete my personal information from their records and also direct any service providers to delete it also. Under CCPA (California Consumer Privacy Act) I don’t need to provide a reason for my request. Failure of a business to comply with the CCPA law can result in a penalty of fines of up to $7,500 per violation. Below are my personal details Name: Sandra berlanger Email: Johna01477@redacted Password: Computer@4040

— 2 years ago by Sandra berlanger

I can’t reset my password and the account is already locked

— 2 years ago by Luciana

Hi there , I still get email from your organization and I have not been using your site so could you please delete my information from your data base and delete my account thank you in advance

— 2 years ago by Anna Burt

Please close my account

— 2 years ago by Amber love

I want to delete my coinme account so i can use my number to set up another account

— 2 years ago by Tehki Bill

Accidentally created a second account with a different phone number

— 2 years ago by Amber love

I want to delete my account

— 2 years ago by Karen Smith

Kindly help me delete my account because I will not be using it anymore

— 2 years ago by Cynthia

I used the wrong number

— 2 years ago by Gerard milhouse

I want to delete my account cause I'm unable to verify it milhouse_1234@redacted, phone number (850)266-0346

— 2 years ago by Shaun Gregory Giddens

I want my coinme account canceled someone has gained access and I don't want to talk about it they gain access doesn't matter whether I change password or not shut my account down now I'm not even playing games it's against the law not to do what I ask.....

— 2 years ago by Daniel A Drake

I ask that Under GDPR that my account be deleted and not finish.i feel I was misleading to kpen a about something I hz b r know knowledge of

— 2 years ago by Samuel murray

Delete my account completely so I can get a new one

— 2 years ago by Deethe

Unable to sign up account and I need the number for a new account

— 2 years ago by Danquauris Brooks

I’m requesting CoinMe to delete my personal information/data from records. Under the CCPA law, I have the right to request a business delete my personal information from their records and also direct any service providers to delete it also. Under CCPA (California Consumer Privacy Act) I don’t need to provide a reason for my request. Failure of a business to comply with the CCPA law can result in a penalty of fines of up to $7,500 per violation. Below are my personal details Name: Danquauris Rishuwn Brooks Email: pa00458899@redacted Phone Number: (559)223-8522 SSN: 425-91-8081

— 2 years ago by Jerry cade

I will like to delete my coinme account

— 2 years ago by Danquauris Brooks

Request for my personal details deleted under the CCPA law

— 2 years ago by Chaunce’y Brown Sr

I have a $100 voucher that I would like to redeem as well as close my account that I can not access

— 2 years ago by Chaunce’y Brown Sr

I can not Access my account I have money on my account $100 and I have no way of getting into it so I’d like to close out the couch

— 2 years ago by Sarah Marlon

I want to delete the account because I want to use the phone number for my new account

— 2 years ago by Rhonda robey

Issue

— 2 years ago by John Ben

I wanted to delete my account on coinme

— 2 years ago by Jessica

I need my account deleted and my number unlinked as soon as possible

— 2 years ago by Samantha King

Hello, I'm requesting that my account be deleted, Because I find i don't need the account. I don't currently use it and i don't plan on using my account. I am sure about this decision and Thank you for helping me.

— 3 years ago by paige weaver

Delete my Coinme account please

— 3 years ago by Austin

Not my correct number

— 3 years ago by Rita pizzuto

Please delete my account as I no longer use or have access to it anymore. Thanks in advance

— 3 years ago by Susan L Holt

I.have different email and accout with coinme