Published by Coinme on Mar 5, 2024

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Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Coinme: Buy Bitcoin & Crypto?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Coinme to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Coinme: Buy Bitcoin & Crypto

1. We make it safe to buy crypto using cash or debit, and from your complimentary Coinme wallet you can store, send, manage, and receive crypto all in one place.

2. Coinme powers the largest licensed cryptocurrency cash exchange in the US, making it simple and safe to move back and forth between cash and crypto.

3. Easily sell bitcoin and crypto from your Coinme wallet for instant cash pick up.

4. Today, Coinme powers thousands of physical locations in 49 states to buy and sell bitcoin using cash through partnerships with Coinstar and MoneyGram.

5. Our best-in-class custody solution utilizes cold offline storage to ensure all crypto assets are safe and accessible 24/7, regardless of what happens in the market or to other industry participants. Visit support. coinme. com to contact Coinme Support via online chat.

6. Create a free Coinme account today and find over 40,000 trusted locations to cash in and out of crypto.

7. Choose from over 40k+ trusted locations nationwide, including Coinstar Bitcoin ATMs, to turn cash into crypto.

8. Fast forward to today, you can now find over 9,500 Coinme-powered Coinstar Bitcoin ATMs to instantly turn cash into crypto!

9. Easily buy crypto, such as bitcoin, ethereum, and litecoin, and more, using cash or a debit card.

10. With Coinme, you can cash in and out of crypto instantly.

11. Plus, purchases made at participating Coinstar Bitcoin ATM locations are now automatically added to your Coinme wallet, instantly! Talk about fast.

Coinme Customer Insights

1. I tried to purchase $10 worth OF biTCOIN AND THEY said transaction cannot be completed.no privacy *unsure why you want to get punched but sure I'll elaborate, the whole point of crypto is privacy, you're going to have to present multiple photos of a government ID to be able to use this service but the ATM will gladly accept your money before you find this out up to several hundred dollars so it can quickly become too late to get your money back even if you'd vastly prefer to opt out once you're aware of this.

2. I am no longer going to use this app because I am tired of always losing large amounts of money I even sent money back to my bank and never received it.I made a deposit with my debit card two weeks ago, and the money ($15.55) has still not been applied to my account.

3. BUT...$2,500.00 spread over market price for BTC I think that's defined as FRAUD....and fees to transfer to another wallet!!! WTH??? $2,000+ to use a coinme kiosk!!!!! Update...Their price spread from current selling price hasn't changed ...it's still 2000.00+ above realtime market price!!!!! Scam???I would not download this to make any transaction.

4. Bybye app! Update: How is it possible to have a ticket number if your company won't even reach out to me and respond? Doesn't matter anyway I'm using a different app/company that works quite well.It seems I am always losing my Bitcoin when completing a transaction.

5. BE CAREFUL!!Find another way! This app has unlinked my phone number from my account and I cannot login to my account after having already converted my money.

6. -–THE ONLY ISSUE I've encountered thus far, is that I have been unable to complete a purchase through the app with my debit card.

7. I'm not saying that any way of aquiring crypto currency is anonymous thoSimple app however run into trouble trying to redeem coinme voucher the same day I get them.

8. They asked me for my account information to make a deposit into my bank and verify that my bank an account was mine but instead they took out like 3 dollars out of my account.

9. I was told their wallet had been changed and the Bitcoin never made it to them.

10. Definitely has bug issues that needs addressing.Been buying crypto for the "low-low" since i first found out about it.

11. They have yet to fix this!CAUTION!!! The current price for Bitcoin from Coinme charging 10%.

Steps to Troubleshoot & Fix Coinme Issues

1. Fix Coinme Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Coinme: Restarting the app will resolve most errors.
  2. Update the Coinme App. Here is how:
    1. On Android goto PlayStore » Search for "Coinme" » Open Coinme: Buy Bitcoin & Crypto » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Coinme » click "UPDATE".
  3. Clear Coinme: Buy Bitcoin & Crypto app cache: Clearing cached data will force your app to retrieve the latest data directly from Coinme servers.
    1. On Android, goto Settings » Apps » Select "Coinme: Buy Bitcoin & Crypto" » click Storage » click "Clear Cache".
  4. Check Coinme app permissions. If any of these permissions required to use your device's features are disenabled, Coinme might not work.
  5. Uninstall and reinstall Coinme. If nothing else has worked, completely uninstall Coinme then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Coinme not working


2. Fix Coinme Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Coinme be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Coinme not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Coinme may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I can't even sign in with my info because he changed it.

    — by Jennifer Priester 8 months ago

  • The person also stole $7000 (707)793-5365 from that number claiming to be from a cash loan company.

    — by Jennifer Priester 8 months ago

  • I want this account deactivated someone is using it without my permission. If nothing happens I will sue you.

    — by Jennifer Priester 8 months ago

  • ACCOUNT DELETION REQUEST

    — by Minervo Gomez 9 months ago

  • Please delete my entire account as I got scammed/fraud.

    — by Del Quichocho 9 months ago

  • I’m requesting CoinMe to delete my personal information/data from records.

    Under the CCPA law, I have the right to request a business delete my personal information from their records and also direct any service providers to delete it also.

    Under CCPA (California Consumer Privacy Act)
    I don’t need to provide a reason for my request.

    Failure of a business to comply with the CCPA law can result in a penalty of fines of up to $7,500 per violation.

    — by Rafael 9 months ago

  • I’ve been having issue verifying my KYC, pls help me bring it down

    — by Rafael 9 months ago

  • I’m deleting this accounts because I wanna creat new one

    — by Rafael 9 months ago

  • I had a bad experience yesterday (Jan 13, 2023) with a scammer who I ended up giving $325 in bitcoin, and even just having this account open makes me upset. I want it deleted as soon as possible please.

    — by Wendy 1 year ago

  • I request that my account be completely deleted from Coinme, effective immediately 01-06-2023. Under the law CCPA none of my personal information shall be held by your company or sold to any other companies. I have had numerous issues with redeeming vouchers and have decided to no longer buy bitcoin. As you know there is a 7,500.00’fine for noncompliance under the CCPA LAW. My phone number is 864-918-4124

    — by Freida Ghent 1 year ago

  • Hello please delete my account

    — by Carlos 1 year ago

  • Please delete my account I do not use it

    — by Carlos 1 year ago

  • I want to delete this Bitcoin account and make a new Bitcoin account. I can't login to this account. It had been locked and it won't work. Please help me make a new account.
    Thank you

    — by River smith 1 year ago

  • Please delete my account,I can’t access something which I need on the account,and I need it deleted as soon as possible or report to the GDPR

    — by Amber 1 year ago

  • I know longer use the account so I would like to have it deleted

    — by Myrtle Pursel 1 year ago

  • Having issues with Identification verification so I want my account deleted
    So probably I can open another account with my phone number

    — by Josh Carr 1 year ago

  • I want to delete my coinme account with details:
    Email: shinapeller72777@redacted
    Password: Tmoney$2020

    — by Shawn Horne 1 year ago

  • I’m requesting CoinMe to delete my personal information/data from records.

    Under the CCPA law, I have the right to request a business delete my personal information from their records and also direct any service providers to delete it also.

    Under CCPA (California Consumer Privacy Act)
    I don’t need to provide a reason for my request.

    Failure of a business to comply with the CCPA law can result in a penalty of fines of up to $7,500 per violation.

    Below are my personal details

    Name: Sandra berlanger
    Email: Johna01477@redacted
    Password: Computer@4040

    — by Sandra berlanger 1 year ago

  • I can’t reset my password and the account is already locked

    — by Sandra berlanger 1 year ago

  • Hi there , I still get email from your organization and I have not been using your site so could you please delete my information from your data base and delete my account thank you in advance

    — by Luciana 1 year ago

  • Please close my account

    — by Anna Burt 1 year ago

  • I want to delete my coinme account so i can use my number to set up another account

    — by Amber love 1 year ago

  • Accidentally created a second account with a different phone number

    — by Tehki Bill 1 year ago

  • I want to delete my account

    — by Amber love 1 year ago

  • Kindly help me delete my account because I will not be using it anymore

    — by Karen Smith 1 year ago

  • I used the wrong number

    — by Cynthia 1 year ago

  • I want to delete my account cause I'm unable to verify it milhouse_1234@redacted, phone number (850)266-0346

    — by Gerard milhouse 1 year ago

  • I want my coinme account canceled someone has gained access and I don't want to talk about it they gain access doesn't matter whether I change password or not shut my account down now I'm not even playing games it's against the law not to do what I ask.....

    — by Shaun Gregory Giddens 1 year ago

  • I ask that Under GDPR that my account be deleted and not finish.i feel I was misleading to kpen a about something I hz b r know knowledge of

    — by Daniel A Drake 1 year ago

  • Delete my account completely so I can get a new one

    — by Samuel murray 1 year ago

  • Unable to sign up account and I need the number for a new account

    — by Deethe 1 year ago

  • I’m requesting CoinMe to delete my personal information/data from records.

    Under the CCPA law, I have the right to request a business delete my personal information from their records and also direct any service providers to delete it also.

    Under CCPA (California Consumer Privacy Act)
    I don’t need to provide a reason for my request.

    Failure of a business to comply with the CCPA law can result in a penalty of fines of up to $7,500 per violation.

    Below are my personal details

    Name: Danquauris Rishuwn Brooks
    Email: pa00458899@redacted
    Phone Number: (559)223-8522
    SSN: 425-91-8081

    — by Danquauris Brooks 1 year ago

  • I will like to delete my coinme account

    — by Jerry cade 1 year ago

  • Request for my personal details deleted under the CCPA law

    — by Danquauris Brooks 1 year ago

  • I have a $100 voucher that I would like to redeem as well as close my account that I can not access

    — by Chaunce’y Brown Sr 1 year ago

  • I can not Access my account I have money on my account $100 and I have no way of getting into it so I’d like to close out the couch

    — by Chaunce’y Brown Sr 1 year ago

  • I want to delete the account because I want to use the phone number for my new account

    — by Sarah Marlon 1 year ago

  • Issue

    — by Rhonda robey 1 year ago

  • I wanted to delete my account on coinme

    — by John Ben 1 year ago

  • I need my account deleted and my number unlinked as soon as possible

    — by Jessica 1 year ago

  • Hello, I'm requesting that my account be deleted, Because I find i don't need the account. I don't currently use it and i don't plan on using my account.
    I am sure about this decision and Thank you for helping me.

    — by Samantha King 1 year ago

  • Delete my Coinme account please

    — by paige weaver 2 years ago

  • Not my correct number

    — by Austin 2 years ago

  • Please delete my account as I no longer use or have access to it anymore. Thanks in advance

    — by Rita pizzuto 2 years ago

  • I.have different email and accout with coinme

    — by Susan L Holt 2 years ago