Published by CoinDCX Official on Nov 15, 2024

contact CoinDCX: Bitcoin Crypto App Chat with our AI-based CoinDCX Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with CoinDCX?



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Why chat with our AI CoinDCX Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of CoinDCX.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. While there may be some issues, the support team at CoinDCX has been quick to help and resolve them.Continiously showing face not detected while capturing selfie for verification.

2. I am not able to connect again untill kill the app and login again.Compared to other applications like WazirX and CoinSwitch, CoinDCX stands out as the best with its user-friendly interface, easy understanding, and a wide range of 500+ listed coins.

3. While there may be some issues, the support team at CoinDCX has been quick to help and resolve them.

4. In reality, CoinDCX is one of the leading platforms in India, with 7 million users, a user-friendly interface, and a trusted bitcoin wallet.

5. In reality, CoinDCX is one of the leading platforms in India, with 7 million users, a user-friendly interface, and a trusted bitcoin wallet.

6. CoinDCX stands out with its wide range of currencies and options.I was initially frustrated with the app when I noticed that the candlesticks for some coins were not moving on the chart Despite reporting the issue on Twitter, I did not receive a satisfactory response.

7. There should be a place where I can see how much I invested in the app in total... Including delisted coins..I have read many reviews about CoinDCX, and it is clear that some people are trying to defame the app.

8. Kudos to the team for the amazing experience so far.Whenever switch the network, always says that No Network Connection and there is a referesh button which does not work while internet is connected and it works very well for other apps except this one.

9. It is important to be kind and smart when using India's top crypto app.**"I have been through some critical reviews of this crypto mining app, but my personal experience has been amazing.

10. Have read many reviews about CoinDCX, and it is clear that some people are trying to defame the app.

11. CoinDCX and CoinSwitch both offer awesome crypto coin exchanges.

Steps to Troubleshoot & Fix CoinDCX Issues

1. Fix CoinDCX Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CoinDCX: Restarting the app will resolve most errors.
  2. Update the CoinDCX App. Here is how:
    1. On Android goto PlayStore » Search for "CoinDCX" » Open CoinDCX: Bitcoin Crypto App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CoinDCX » click "UPDATE".
  3. Clear CoinDCX: Bitcoin Crypto App app cache: Clearing cached data will force your app to retrieve the latest data directly from CoinDCX servers.
    1. On Android, goto Settings » Apps » Select "CoinDCX: Bitcoin Crypto App" » click Storage » click "Clear Cache".
  4. Check CoinDCX app permissions. If any of these permissions required to use your device's features are disenabled, CoinDCX might not work.
  5. Uninstall and reinstall CoinDCX. If nothing else has worked, completely uninstall CoinDCX then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CoinDCX not working


2. Fix CoinDCX Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CoinDCX be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CoinDCX not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CoinDCX may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!

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