Published by Club Premier on Nov 21, 2024

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Why should I report an Issue with Club Premier?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Club Premier to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Club Premier

1. Club Premier is a program that rewards you for all your purchases.

Club Premier Customer Insights

1. Many other bugsCompletely useless, can't login while it displays a message insulting me about how stupid I am and how my login and password are just wrong, but I do have the same service open successfully at their website at the same time without a problem, so who's stupid? (I'm not the only one here ranting about the exact same problem) I have seen bad apps in my day, but for the price this service is supposed to be top notch... Spoiler alert: it isn't!Doesn't Work.

2. When I enter the code, it tells me Error, Incorrect Information, Try again! I have tried at least 5 times.Password field won't accept passwords longer than 20 characters, so unable to login.

3. Literally unusable!Worse app ever and on top of everything they change the point system and their use without much noise, suddenly all the points you had build up to try to level up now expire every year so keeping a high level is virtually impossible.If you are here due the problem Incorrect Information Try again Remove and reinstall the app, or wipe app's data (cache).

4. It lets me enter the password the first time, then asks for a confirmation code at my email and my password again, this always fails... I can never get past this point.

5. I am typing the correct account number or email, the correct password (confirmed it works in the website), and the correct security key.

6. Update: Password issues fixed and am now able to login.

7. I put in my account number and password, then it sends an email with a code.

8. It constantly has errors saying something went wrong, it doesn't allow you to buy Club Premier points, and some functions are only possible in Spanish.

9. Not able to sign in if choosing English version when set up.

10. I would expect better from a large airline like Aeromexico.Impossible to login.

11. After 40 minutes trying, it was impossible to get the app to work and allow me to check in.

Steps to Troubleshoot & Fix Club Premier Issues

1. Fix Club Premier Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Club Premier: Restarting the app will resolve most errors.
  2. Update the Club Premier App. Here is how:
    1. On Android goto PlayStore » Search for "Club Premier" » Open Club Premier » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Club Premier » click "UPDATE".
  3. Clear Club Premier app cache: Clearing cached data will force your app to retrieve the latest data directly from Club Premier servers.
    1. On Android, goto Settings » Apps » Select "Club Premier" » click Storage » click "Clear Cache".
  4. Check Club Premier app permissions. If any of these permissions required to use your device's features are disenabled, Club Premier might not work.
  5. Uninstall and reinstall Club Premier. If nothing else has worked, completely uninstall Club Premier then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Club Premier not working


2. Fix Club Premier Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Club Premier be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Club Premier not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Club Premier may not be able to connect to the Internet when running in the background.

Reported Issues