Contact Koala Customer Service

Why should I report an Issue with Koala: Sleep and Mindfulness?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Koala pro to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It’s pretty accurate, I love the update with the sleep aids they really help me fall asleep faster and wake up soothingly.

2. Falling asleep and waking up have always been a major challenge, and unfortunately, sleep is an absolutely crucial part of being able to the chance of having a good or productive day.

3. There are background noises, time limits, alarm noises, light hues to wake you up... everything imaginable! People say that the update causes the phone to be on the bed or nightstand, but you can choose that in settings, too.

4. This app works so well for me! I love that they have a couple settings with different sounds of different atmospheres to listen to as you sleep.

5. I’m a high schooler and find it very hard everyday to get up, not fall back asleep, and feel decently refreshed despite lack of sleep.

6. It’ll ring an alarm while you’re in light sleep so you wake up smoothly.I absolutely love this app.

7. The multiple sleep aids are very handy when it comes time to unwind!The development team did an awesome job with this new update.

8. After a couple minutes of hearing the sounds of the sleep app, I’m out cold throughout the whole night.

9. We need to take good care of ourselves and this app is doing it’s small part in helping that happen.I’ve had this app for a long time but didn’t use it very much because the instructions were to plug in my iPad and put it by my pillow.

10. The one thing I will say is that the time it takes to fall asleep always says within 2-3 minutes.

11. I love looking back and seeing the trends in my sleep habits.

1. Fix Koala Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Koala: Restarting the app will resolve most errors.
2. Update the Koala App. Here is how:
   1. On Android goto PlayStore » Search for "Koala" » Open Koala: Sleep and Mindfulness » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Koala » click "UPDATE".
3. Clear Koala: Sleep and Mindfulness app cache: Clearing cached data will force your app to retrieve the latest data directly from Koala servers.
   1. On Android, goto Settings » Apps » Select "Koala: Sleep and Mindfulness" » click Storage » click "Clear Cache".
4. Check Koala app permissions. If any of these permissions required to use your device's features are disenabled, Koala might not work.
5. Uninstall and reinstall Koala. If nothing else has worked, completely uninstall Koala then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Koala not working

2. Fix Koala Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Koala be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Koala not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Koala may not be able to connect to the Internet when running in the background.