Contact CIBC Customer Service

Why should I report an Issue with CIBC Mobile Banking®?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CIBC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The app (including any updates or upgrades) may: (i) cause your device to automatically communicate with our servers to deliver the features and functionality described in the app description or through new features as they are introduced, and to record usage metrics; (ii) collect, use and disclose personal information as set out in our Privacy Policy; and (ii) affect preferences or data stored on your device.

2. By downloading the CIBC Mobile Banking App you consent to the installation of this App and to any future updates or upgrades which may be automatically installed depending upon your device or operating system’s default settings or the settings you have selected.

3. The CIBC Mobile Banking App has received the highest ranking in customer satisfaction in Canada, according to a 2021 study from J. D. Power.

4. Our Virtual Assistant is available 24/7 to answer your banking questions and is able to perform everyday banking transactions on your behalf.

5. Apply for bank accounts or credit cards and view your application status in real time.

6. Quickly search for branches, banking hours, bank machines and mortgage advisors near you.

7. Our Travel Tools feature a currency converter, helpful tips and emergency numbers for while you’re away.

8. Receive your free Equifax credit score directly in the app, without affecting your score.

9. Securely access your accounts with your fingerprint, face ID or password.

10. Get a snapshot of all your accounts in the same place, anytime.

11. Deposit cheques in a flash - all you need is to take a picture with your phone.

1. Who on earth approved this update, and why? Please give me the option to revert back to the previous interface/ layout so I can do my banking without frustration.New interface is horrible.

2. For the people having a hard time figuring out how to e-transfer and pay bills, those are in a menu that pops up by clicking the hamburger menu in the top left corner on the screen.The new design is just terrible!!! Cannot express my frustration.

3. Simply not a good user interface! While other apps want you to have a better user interaction, with all this click-scroll in this app, it's clear that's not what CIBC had in mind.

4. Hopefully enough people will also hate this and you'll go back to the drawing board and re-think the design.It was a great app until they changed the interface.

5. I gave 2 stars because the features are great but overall it is not easy to read, so it's not very user-friendly.I rarely leave a review for an app, but this new interface is absolute garbage.

6. Please return my old interface or provide us the option to switch from Modern, classic or COMPACT interface.

7. Time to move to TD...The new changes are terrible and I absolutely HATE this new format! If I could revert back to the old version I would.

8. I now have to switch to the deskrop web version as it is absolutely impossible to navigate in a new layout.

9. The credit score function, for example, instead of having it on the main page, now you have to click top-left, scroll down, click again and find out it's not even working.

10. Please, change everything back, listen to your clients!Have the latest version of the app, yet I do not understand why a mobile app does not appear to be mobile compatible.

11. Add it as a feature to switch to to give users the power of keeping the old interface.

1. Fix CIBC Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CIBC: Restarting the app will resolve most errors.
2. Update the CIBC App. Here is how:
   1. On Android goto PlayStore » Search for "CIBC" » Open CIBC Mobile Banking® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CIBC » click "UPDATE".
3. Clear CIBC Mobile Banking® app cache: Clearing cached data will force your app to retrieve the latest data directly from CIBC servers.
   1. On Android, goto Settings » Apps » Select "CIBC Mobile Banking®" » click Storage » click "Clear Cache".
4. Check CIBC app permissions. If any of these permissions required to use your device's features are disenabled, CIBC might not work.
5. Uninstall and reinstall CIBC. If nothing else has worked, completely uninstall CIBC then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CIBC not working

2. Fix CIBC Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CIBC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CIBC not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CIBC may not be able to connect to the Internet when running in the background.