Published by The CBORD Group, Inc. on Mar 20, 2024

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About GET Mobile: ID Card Management

1. Download GET to opt into payroll deduction, manage funds, view and make purchases, report a lost or stolen ID card, and place online food orders.

2. GET is an online and mobile platform that brings convenience and value to university and hospital campuses.

3. GET allows you to manage funds, make purchases, order food, make dining reservations, and earn rewards.

4. To activate: download the app; select your campus or organization; create an account; and manage your campus ID on your phone.

5. The GET mobile app only works if your university or hospital offers the GET platform from CBORD.

6. If your campus isn’t listed, contact your local ID card services office.

7. Ditch your plastic card for an all-in-one mobile ID.

8. For healthcare: Add your badge to your mobile phone.

9. You can also use NFC access to open doors, purchase from vending machines, or pay for your laundry.

10. You can use GET just like you use a plastic ID card.

11. For colleges and universities: One app does it all!

GET Customer Insights

1. While I'm taking the time to write this review, let me rattle off a few more things that make this app bad: - no searching, only scrolling - icons, options, and menus will sometimes disappear/turn invisible - if you lock your phone/put it to sleep, you lose all progress in placing an order - long loading screen as soon as you boot the app - long loading screen after you put in your pin - buffers for a long time after each selection - useless favorites function - scrolling for time selection is clunky - text gets cut off if a description/title is too long and is unreadable I have no choice but to use this app on my college campus, but if you can opt out of using it, or get's service generally, I would urge you to do so.Honestly, it sucks, but it could be worse.

2. Button presses still take forever to actually go through and the "scan card" function takes a good 30 seconds to show up, leaving me standing awkwardly at the register waiting with my food.Thank the developers for finding a workaround for the blue screen, not using fingerprint lets the app work normally.

3. This might make sense if the cart function worked, but after having tried to place multiple orders in my cart, I found that only the most recent order actually gets placed.

4. Simply doesn't work, not worth the storage space on your phone... EDIT 1: Finally started working somewhat, but now it shows that the businesses are *always* closed, when they clearly aren't.App is unnecessarily slow as a result of some of the worst programming I have ever seen.

5. The simple appearance and design give false hope that the app will run smoothly, whereas in reality it takes a full thirty seconds of loading to tell you to pull up a selection of one(1) available options.

6. It takes about 5-10 minutes for each page to load, at which point, if you do get through to ordering, it either crashes or pops up with an error claiming you need to check with your card provider (despite never putting in a card).

7. Perhaps the most egregious waste of time is, after selecting your order, having to add it to your cart.

8. Very unimpressed, yet here I am, since it is the only way to order food ahead on campus.The app is extremely buggy, has a clunky interface, crashes, and has non-deterministic behavior.

9. Hopefully this can get fixed.I need to use this to prepare for college, but it's not working after "Search all institutions." Dude, FIX YOUR APP! PLEASE!!! 🙏 I have already tried installing and uninstalling the app THREE TIMES!It won't even let me sign in.

10. So why does the cart function exist? It's not just bad because its broken, its bad because its broken and it's a required detour you have to make to place your order.

11. Can't sign into Notre Dame portal on Galaxy Z Fold 3 because the portal is too zoomed in on the top left and doesn't have the option to navigate or zoom out.

Steps to Troubleshoot & Fix GET Issues

1. Fix GET Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart GET: Restarting the app will resolve most errors.
  2. Update the GET App. Here is how:
    1. On Android goto PlayStore » Search for "GET" » Open GET Mobile: ID Card Management » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GET » click "UPDATE".
  3. Clear GET Mobile: ID Card Management app cache: Clearing cached data will force your app to retrieve the latest data directly from GET servers.
    1. On Android, goto Settings » Apps » Select "GET Mobile: ID Card Management" » click Storage » click "Clear Cache".
  4. Check GET app permissions. If any of these permissions required to use your device's features are disenabled, GET might not work.
  5. Uninstall and reinstall GET. If nothing else has worked, completely uninstall GET then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing GET not working

2. Fix GET Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make GET be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to GET not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, GET may not be able to connect to the Internet when running in the background.

Reported Issues