Published by InShot Inc. on Mar 4, 2024

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Why should I report an Issue with YouCut - Video Editor & Maker?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of InShot Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact YouCut - Video Editor & Maker image 1 contact YouCut - Video Editor & Maker image 2

YouCut Customer Insights

1. I would pay for it, but they don't have it :(There's some weird new glitch where every time I go to save a video, any text I put on it gets super enlarged for no reason and I won't know until after the video is rendered, and then I have to go back and re-adjust the text, and then render it all over again and hope it doesn't enlarge the text again.

2. All together it was easy & fun!This app has been my go to editing for my channels for a year now, besides not being able to turn it into dark mode, I really love the app, it's very easy to use, sometimes there's a glitch here or there, like when I do some stuff to fast, it starts to lag, but if I leave the app and come back immediately, it stops.

3. The quality is good, it automatically makes the size fit a YouTube video, it's great! I have a small issue though, it was made for phones.

4. Along the way I added some fun text boxes which didn't take long to figure out how to add & edit the font and position on the video.

5. And I've tried emailing support multiple times for the things that lack but so far there have been no replies whatsoever.It's a great basic app.

6. I cannot believe how easy software like YouCut makes editing.

7. I was able to stitch 3 videos together very easily by just choosing the three video files and then the app did everything to put them together.

8. And the tools it comes with don't seem to be missing much of anything when it comes to simple editing and cutting videos.

9. The only other difference is it shows ads on the bottom and then shows you a 30 second-ish ad while your video is downloading to your device.

10. It has been great for a long time.Would give more, but... Not enough options for certain things.

11. Other than that, this app is perfect for editing!I've been using this app for nearly 2 years.

Steps to Troubleshoot & Fix YouCut Issues

1. Fix YouCut Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart YouCut: Restarting the app will resolve most errors.
  2. Update the YouCut App. Here is how:
    1. On Android goto PlayStore » Search for "YouCut" » Open YouCut - Video Editor & Maker » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for YouCut » click "UPDATE".
  3. Clear YouCut - Video Editor & Maker app cache: Clearing cached data will force your app to retrieve the latest data directly from YouCut servers.
    1. On Android, goto Settings » Apps » Select "YouCut - Video Editor & Maker" » click Storage » click "Clear Cache".
  4. Check YouCut app permissions. If any of these permissions required to use your device's features are disenabled, YouCut might not work.
  5. Uninstall and reinstall YouCut. If nothing else has worked, completely uninstall YouCut then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing YouCut not working


2. Fix YouCut Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make YouCut be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to YouCut not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, YouCut may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I can't access the my premium account on YouCut even though I bought it months ago. I tried erasing the cache, and restarting it but it didn't work.

    — by Mauro 3 months ago

  • Kann man bei youCut pro bei einem Video am roten Strich ,cursor 1 stand Bild machen?

    — by Kopp Dieter 3 months ago

  • Where are YouCut DRAFT files stored? I need to move a project to a new phone, but i can't find file patch.

    — by Osin 4 months ago

  • Since upgrading to youcut Pro, I am unable to access videos/drafts I made when I used the free version. How can I get them back please?

    — by Sharlene 4 months ago

  • Hi, I made an Entire Thailand trip with your app - purchased it in my last phone and now on my new phone I try to restore and its saying restore has failed - i payed 52 shekels for this one you know.. can you please help here ?
    Thanks in advance !

    — by Amir Boadana 5 months ago

  • Bought You cut pro(You Cut - Video editor & Maker) on 29th March 2022(Oder #: GPA.3305-3028-7906-31635 , Order Date: 29th March 2022 for Indian Rupees Eleven Hundred only(Rs. 1100/-). Google play receipt sent to my email prashantphilar@redacted However, my registered mobile number for the email account has changed from previous number: +91 7829774571 to present number +91 9071323604. I am unable to register my purchase at my for the app at this email address. Please help and see if the registered mobile number with you is to be changed for this. Furthermore, if possible, I would like my email ID for this purchase to be changed from prashantphilar@redacted to eisaananya45.400@redacted with immediate effect so that I can use the paid for software as a registered paid user. Note that the purchaser name is unchanged and remains Prashant Philar which is the same for the email account eisaananya45.400@redacted Looking forward to your early response. Prashant Philar(EISA). Date: 19th December 2023

    — by Prashant Subbarao Philar 6 months ago

  • I have paid rupees 420 for youcut subscription to Google play. It has been deducted but I didn't get my youcut yearly plan and I am not able use youcut pro

    — by Seema Joshi 6 months ago

  • I just purchased the pro version in the app, and have realized that there are no zoom or freeze buttons. My friend has them, but I don’t have those options. Can you please help me?

    Thank you,

    Mirela

    — by Mirela Blitzstein 6 months ago

  • Hello
    I want to pay for the pro but it doesn't accept paypal, why is that?
    I made sure my paypal is working and updated but is says "unavailable" in the app.
    Please advise
    Thanks

    — by Sam 6 months ago

  • I paid foe the lifetime and it's not letting me use full version

    — by Jeff 7 months ago

  • I would like to use your YouCut app but don't have a credit card. Is there an alternative to credit card to use the free app?

    — by Doug Schwyn 1 year ago

  • Already 2 time pay 420 please refund and subscription cancelled

    — by zulquar nain 1 year ago

  • Already pay 420..please refund and cancel

    — by zulquar nain 1 year ago

  • Hello,
    I love youcut, it is the best video editin app i have used in 10 years.
    I have am havibg an issue with my current video. When i add clips some of them are being cropped automatically.
    I tested further by opening a second project and added same clips. It automatically cropped some clips but not the same clips as the previous project. So now i have two open projects, project one has 15 clips that are uncropped and my second project has the other 3 clips uncropped. If i add either set of clips to make 18 in a project they are automatically cropped and unable to uncrop. Can you help me merge the two projects with desired clips or can you help me add remaining clips without auto crop?
    One criticism in general would be the crop function just blurs out cropped area rather than trim off and remove. Based on my experience viewers will almost immediately stop watching. I have stopped using it altogether and focus more on magnifying video as it is recorded.
    Thank you for your awesome product and regularly putting out new features!
    Lalanya

    — by Lalanya Buchheit 1 year ago

  • Sir/ma'am
    I cancelled my youcut pro subscription one day ago and as per company policy I had cancelled it 24 hours ago, even more than that and still I got charged by incurred payment method. I was using my free trial and cancelled it earlier as I don't want this subscription anymore but still I got charged 420rs

    Please i request you to put a refund request as even after cancelling it charged the same from my account.

    Thank you

    — by Ashutosh Anand 1 year ago

  • I have changed phones from android to apple and the restore subscription is not working?

    — by Sky 1 year ago

  • hi,

    i bought full youcut pro in 2020 but now the app is telling me that i need to buy it again.
    why?

    regards,

    Francesco

    — by Francesco Kerr 1 year ago

  • I bought youcut pro premium on my Huawei p20 pro phone, but now i got an iPhone and would like to have the pro on it. Is this possible?

    — by Franz Rieks 1 year ago

  • How can I save one frame of a video. Also how do I send it to a different directory. Thanks

    — by Joseph Abraham 1 year ago

  • Hi team, Would like to request for cancellation of my subscription. My amount has been deducted due to mistake, I have not even used this app. Initially downloaded it so that I can cut videos but later haven't used it. Request you to please refund the amount to my same account. Let me know if you need more info.

    — by Anuj 1 year ago

  • Make text go horizontal how

    — by Michelle Nelson 1 year ago

  • Premium not work after multiple payments via playstore. Purchased in the frederickjim@redacted

    — by James Frederick 2 years ago

  • I've updated to the premium version of your app 3 time now and still not getting premium service this work for a few months fine I can send you proof of payment from playstore

    — by James Frederick 2 years ago

  • I want to cancelled my subscription because i dont used it.but it keep on automatically deducting on my account.If i used it only used it less than a week or so .i dont want to continue my subscription and I want a full refund my money back.

    — by Trixcia 2 years ago

  • As of the most recent update, when uploading videos edited in YouCut to Youtube, they are appearing highly oversaturated once uploaded on Youtube. Is there a fix to this please?

    — by Jamie Lashmar 2 years ago

  • I want restore my deleted draft it's a large video I really need it back

    — by Mellannie 2 years ago

  • I canceled my subscription for the app YouCut but I was still charged 420 rs even after doing so. Now I am unable to resubscribe because they will charge me again. I either want my money back or give me my subscription.

    — by Adith Panikkal 2 years ago

  • Please cancell my subscription to YouCut - Video Editor & Video Maker, No Watermark Subscription.

    — by Tahmina Hoq 2 years ago

  • Hi, My credit card was just charged for the renewal of my subscription. I have cancelled this back in January 2021. I'm disputing this charge. Please refund me with the charged you just made.
    Looking forward to your immediate response. Thank you.

    — by Grace Jauod 2 years ago

  • Please membership

    — by Junaid 2 years ago

  • Dear,
    I would like to get a refund for the youcut pro subscription that I recently took. And also i would like to stop further future automatic payments.

    — by Viggo Vranken 3 years ago

  • طلب الغاء اشتراك

    — by Rasha 3 years ago