Published by Régie des Transports Métropolitains on Nov 10, 2023

Table of Contents:

  1. Delete via Email
  2. Delete on iphone
  3. Delete on android


Reading time: 47 seconds



Data RTM collects from your device

  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. take pictures and videos
  8. record audio
  9. view Wi-Fi connections
  10. view network connections
  11. send sticky broadcast
  12. disable your screen lock
  13. full network access
  14. change your audio settings
  15. run at startup
  16. control vibration
  17. prevent device from sleeping
  18. receive data from Internet


1. Delete RTM Account through Email

There are 2 methods to get your data (and account) deleted by RTM:

  1. Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request.

  2. Under CCPA: California residents have the right to request that a company delete the data/personal information it has on them. A failure to comply with this will result in a fine of upto $7,500.

delete RTM account remove RTM account


Now you understand what the Law says, Send your Request directly to RTM using the form below:




Email Support directly



Chat with our AppContacter AI Support


Alternatively, you can follow these steps below to get RTM to delete your account/data:


  1. To delete your RTM account, contact RTM via email and provide the reasons for your request.
  2. Mention the law under which you make your request (GDPR or CCPA).
  3. Notify RTM of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  4. Send the email to relations.clientele@redacted... Login to see email.



2. How to Delete RTM on Iphone

  1. On iphone, Goto "Settings "
  2. Click on "General" » "Iphone Storage".
  3. Select the app, and click "Delete RTM".


3. Delete RTM on Android phone

  1. Go to your Android phone Settings.
  2. Click on "Apps & Games".
  3. Select "RTM" and Click "Uninstall".



RTM App Details

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