Contact Jenius Customer Service

Why should I report an Issue with Jenius?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BTPN to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Jenius is a digital banking and part of PT Bank BTPN Tbk. that is licensed and supervised by OJK (Indonesia Financial Services Authority) and is a member of LPS (Indonesia Deposit Insurance Corporation), so Jenius is safe.

2. For easier financial activities, Jenius Awards grant you up to 25x free cash withdrawal at Bersama/Prima ATMs and unlimited intrabank transfer, both according to your level and refreshed monthly.

3. Just by paying Feesible (subscription fee) for only Rp10. 000 per month, you can experience the simplicity of financial management with Jenius.

4. With fully online application, management, and point redemption, Jenius Credit Card has a lot of generous offers for easier point collection.

5. More than 4,000,000 users have started to build a better financial life with Jenius.

6. With m-Card (Jenius main debit card) and 3 additional debit cards, you can make transactions at various Visa merchants across the world.

7. With lots of promos every day, not only that transactions using Jenius are practical and easy, but they are also cost-effective. Want to save some funds?

8. Download Jenius application, register and activate your account with Face Recognition in no time.

9. If you have plans to travel around the world, 9 foreign currencies (USD, SGD, JPY, GBP, AUD, HKD, EUR, THB, CNY) are available at Jenius app.

10. Now you can access all of your financial needs, from transactions, savings, lending, investment to financial reports in one place without switching between applications.

11. The simple way to manage your life/finance with an app and Visa debit and credit cards.

1. we still have many options for digital banking apps with speedy performance and fairer charge, so you better be on the mend.They blocked my card TWICE when i use it for paypal!, they will block your card if you use it to pay something without 3d secure! even paypal! and they just say there's suspicious activity without further explanation, and demand IDR 50K for DIGITAL card replacement!First time using the application but what I can say is Jenius is mobile banking application that is simple to use.

2. Also e-card now it didn't mention the money got debited for what, only Visa Merchant Payment, but yes, I know, to make sure if my card was secure I need to know what was that for.

3. you have the audacity to charge your credit card users 500k + 120k feesible a year for this terrible app with tons of errors and failed transactions? you're joking.

4. Deactivating account took so long and still didnt receive any mail from them.funny how the amazing features of this app still can't make me forgive the super slow, sluggish, glitchy, error-prone UX.

5. please fix this asap, i've been using this app for more than a year but i don't see any significant improvement.it sucks!!!! 2017 I registered to this app, 2019 I don't use it anymore, but 2022 I reinstall this app and use it.

6. SUCKS!The app is working so seriously slow, crashing a lot and currently the notification didn't pop out when there was a payment had been paid or anything.

7. The agent just said to update but no new updatdespite of a bunch of good features you guys provide, it is useless when we can't access the app smoothly.

8. My bills, including those for internet, energy, and even topping up my Spotify and Netflix accounts, are now easy to pay thanks to the fantastic financial management tool.

9. I called the call center, but they just claim that they already inform the customer through the app on 2021.

10. And the call center can not give me the solution, and keep claim that they are inform us from the app.

11. It took ages to finish up one payment only.

1. Fix Jenius Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Jenius: Restarting the app will resolve most errors.
2. Update the Jenius App. Here is how:
   1. On Android goto PlayStore » Search for "Jenius" » Open Jenius » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jenius » click "UPDATE".
3. Clear Jenius app cache: Clearing cached data will force your app to retrieve the latest data directly from Jenius servers.
   1. On Android, goto Settings » Apps » Select "Jenius" » click Storage » click "Clear Cache".
4. Check Jenius app permissions. If any of these permissions required to use your device's features are disenabled, Jenius might not work.
5. Uninstall and reinstall Jenius. If nothing else has worked, completely uninstall Jenius then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Jenius not working

2. Fix Jenius Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Jenius be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Jenius not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Jenius may not be able to connect to the Internet when running in the background.