contact Jenius

Contact Jenius

Published by BTPN
Updated: Aug 3, 2022



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Why should I report an Issue with Jenius?


  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of BTPN to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



Jenius Features and Description

Have a better financial life is your new year’s resolution? Good news! Because now, Jenius has new menu, Investment, that makes buying and selling reksa dana more easier. On the other hand, Jenius continues to innovate so that more than 3.000.000 users can get more personalized banking services to manage their finances and lives more easily. Curious about Jenius? Download Jenius application, register and activate your account from anywhere, via video call. After activation, you will get Jenius Debit Card that you can use at various Visa merchant across the world. You can also use this debit card to pay bill for movie and music streaming services, games, payments on App Store/Google Play and more. What's new in the Jenius app? For online transactions, you can use: - Jenius Pay : Online shopping uses $Cashtag - Jenius QR : Scan QRIS to pay - Send It : Transfer to various account and pay bills (internet, credit card, top up balance, electricity, zakat, and others) Transactions using Jenius are more cost-effective because there are many promos every day. Simpler saving based on your needs using this feature: - Flexi Saver : 3 flexible savings to allocate money - Dream Saver : 5 savings to help you make dreams come true - Maxi Saver : Open as many deposits as you want from your smartphone You can also exchange 7 foreign currencies (USD, SGD, JPY, GBP, AUD, HKD, EUR) at Jenius app and activate them on your m-Card for transactions. Other features that you can use, include: - e-Wallet Center : An easy way to top up up to 10 e-wallet (GoPay, OVO, LinkAja, DANA, BNI TapCash, ShopeePay, and M-Tix) - Pay Me : Send a money request from smartphone - Split Bill : Easily split the bill - Flexi Cash : Cash out your flexible fund for various needs - Moneytory : Get insight for your financial report Jenius is a digital banking and part of PT Bank BTPN Tbk. that is registered and supervised by OJK (Indonesia Financial Services Authority) and guaranteed by LPS (Indonesia Deposit Insurance Corporation), so Jenius is safe. Find out more about this new way of banking at www.jenius.com and start a new, better life with Jenius. Simpler Life, Happier You

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