Contact Light Meter Customer Service

Why should I report an Issue with Light Meter - Lux & Kelvin?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Trajkovski Labs to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It features direct reading in lux or fc (foot candles) and can display the measured light color temperature in degrees Kelvin (K) if your device supports this.

2. Professional light intensity (lux) meter that measures illumination levels in lux.

3. Also, light color and infrared measurement works only on small number of devices.

4. NOTE: This app requires device with a light sensor to function.

5. In order for this meter to be exact you need to perform a calibration procedure described in the apps's info screen.

1. In one plus 3 phone only lux displayed and colour temperature shown as N/A..I think if developer list phone models with full functionality / lux only could help users.There is no setting to use any camera other than the selfie camera, which makes it really awkward to use.

2. But, color temperature does not work on my Moto Z Droid running Android 8.0.0. A definite 5 star rating if the color temperature worked.Rated this only because it seems the app is using the front sensors which are very limited when compared to the back.

3. If you want a spot meter buy an old Weston Spot Meter.Light temperature does not work 3/2023.

4. Light brightness (LUX or LUMENS) and Light Temperature (Frequency) readings match an older light meter I used for film photography.

5. Need to be able to use rear camera so phone can be aimed at light source while being able to see the screen.

6. Thanks again.The text in the message box below the meter does not scale correctly on my Samsung Tab S3 (1536 x 2048 pixels) - all I see is "ILLU-" as first line, and the top 2/3 of "MINATION:" in the 2nd line, nothing more.

7. Calibrated with new costly 3K Philips LED and it got the temperature correct when calibrating but hard to read because of glare (only display side sensor is used).

8. Also, the lux reading always matches the color temperature reading, so something isn't being measured properly.

9. Light temperature is not a reading of heat, its a reading of frequency.

10. Even after "calibration", however, the main display simply says the temperature is "N/A" -- making the app not particularly useful for mapping mixed source lit areas.

11. In Galaxy s67 edge both lux and colour temperature are displayed and mostly accurate.

1. Fix Light Meter Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Light Meter: Restarting the app will resolve most errors.
2. Update the Light Meter App. Here is how:
   1. On Android goto PlayStore » Search for "Light Meter" » Open Light Meter - Lux & Kelvin » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Light Meter » click "UPDATE".
3. Clear Light Meter - Lux & Kelvin app cache: Clearing cached data will force your app to retrieve the latest data directly from Light Meter servers.
   1. On Android, goto Settings » Apps » Select "Light Meter - Lux & Kelvin" » click Storage » click "Clear Cache".
4. Check Light Meter app permissions. If any of these permissions required to use your device's features are disenabled, Light Meter might not work.
5. Uninstall and reinstall Light Meter. If nothing else has worked, completely uninstall Light Meter then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Light Meter not working

2. Fix Light Meter Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Light Meter be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Light Meter not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Light Meter may not be able to connect to the Internet when running in the background.