Contact Lockscreen Observer Customer Service

Why should I report an Issue with Lockscreen Observer?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of bth apps to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Device Administrator makes use of the watch-login policy to get triggered when the wrong pin is beeing entered. • CAMERA: Permission to access the camera, in order to take pictures with your phone’s front camera. • ACCESS_FINE_LOCATION (GPS): Get the location of your device, when a photo is being taken. • WRITE_EXTERNAL_STORAGE: Photos can be shared with other apps.

2. Lockscreen Observer takes a picture with your front camera whenever a wrong PIN code is being entered.

3. This is only possible though, when a wrong PIN code has been entered at least once before the correct PIN code is being entered.

4. The selection of the desired Gmail account is made in the settings of the app, for which this permission is needed. • USE_CREDENTIALS: Required in order to send mails and connect to the smtp-server (mailserver).

5. Therefore, a picture is only being taken when a minimum of 4 characters have been entered (pin) or 4 pads have been connected (lock pattern).

6. Receive the photo and the current location of your device via email. • App reacts to false entry of either PIN code, pattern or even your phone's finger-print sensor!

7. It is also possible to have the app take a picture when the correct PIN code has been entered.

8. So, should someone have found out the correct PIN code after various failed attempts, then you'll be notified and get a picture.

9. The connection is established with an authentication token, instead of having to authenticate with username and password. • INTERNET and ACCESS_NETWORK_STATE: Required to send mails and display a little ad.

10. For this to be possible, the photos have to be temporarily saved in the external storage. • GET_ACCOUNTS: Photos can be sent via a local Gmail account.

11. In order to uninstall the app, you'll have to disable the 'Lockscreen Monitoring' in the app settings first.

1. Good app.

1. Fix Lockscreen Observer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Lockscreen Observer: Restarting the app will resolve most errors.
2. Update the Lockscreen Observer App. Here is how:
   1. On Android goto PlayStore » Search for "Lockscreen Observer" » Open Lockscreen Observer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lockscreen Observer » click "UPDATE".
3. Clear Lockscreen Observer app cache: Clearing cached data will force your app to retrieve the latest data directly from Lockscreen Observer servers.
   1. On Android, goto Settings » Apps » Select "Lockscreen Observer" » click Storage » click "Clear Cache".
4. Check Lockscreen Observer app permissions. If any of these permissions required to use your device's features are disenabled, Lockscreen Observer might not work.
5. Uninstall and reinstall Lockscreen Observer. If nothing else has worked, completely uninstall Lockscreen Observer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Lockscreen Observer not working

2. Fix Lockscreen Observer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Lockscreen Observer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Lockscreen Observer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Lockscreen Observer may not be able to connect to the Internet when running in the background.