Contact Brighton & Hove Customer Service

Why should I report an Issue with Brighton & Hove: Buses?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of OnTrack Retail Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This has happened several times and it's getting mighty tiresome, as are the constant crashes.Miles better than the old app and the times are more accurate now, but still could use some improvements... The ticket history feature isn't very accurate and it would be nice to be able to search specific stops and see the live board of times without having to scroll across the map manually.

2. This one takes a lot of mucking around to book and find your ticket feels like your trying to put too much in the app when all I need is an e ticket.Ditto to all of the other reviews; it is a real step backwards in terms of information and regular crashes.

3. The journey map feature is woefully inadequate and doesn't allow you to plan journeys in advance, which I would have thought was the point.

4. All I want to do is find out the times from a stop - previously I could get this by using a dropdown box of the route and stops but now I have to try and find the departure point on the map which is nigh on impossible.

5. Often it gives different times if you use the map and select a stop, as compared to the journey planner.

6. At times like this I have no idea why I botherThe ticket looks like a child's game and is difficult to read.

7. I'd prefer the map to centre on my location when I open it, instead it centres on the one stop shop so I have to fiddle about finding where I am to see where my bus is.

8. Was forced to reinstall the app, then when I had to reset my password the app wouldn't allow me to input the last digit of the reset code I was sent.

9. Bad communication, no response from customer service when I contacted them, as requested, about moving my ticket.

10. This is progress!!It's totally unreliable for live times and doesn't match reality or the live boards.

11. Fourth it crashes all the time and I have a sneaky suspicion it makes my phone slow too.

1. Fix Brighton & Hove Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Brighton & Hove: Restarting the app will resolve most errors.
2. Update the Brighton & Hove App. Here is how:
   1. On Android goto PlayStore » Search for "Brighton & Hove" » Open Brighton & Hove: Buses » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Brighton & Hove » click "UPDATE".
3. Clear Brighton & Hove: Buses app cache: Clearing cached data will force your app to retrieve the latest data directly from Brighton & Hove servers.
   1. On Android, goto Settings » Apps » Select "Brighton & Hove: Buses" » click Storage » click "Clear Cache".
4. Check Brighton & Hove app permissions. If any of these permissions required to use your device's features are disenabled, Brighton & Hove might not work.
5. Uninstall and reinstall Brighton & Hove. If nothing else has worked, completely uninstall Brighton & Hove then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Brighton & Hove not working

2. Fix Brighton & Hove Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Brighton & Hove be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Brighton & Hove not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Brighton & Hove may not be able to connect to the Internet when running in the background.