Contact Back-Up Care Customer Service

Why should I report an Issue with Back-Up Care?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bright Horizons Family Solutions, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Whether your regular caregiver calls in sick, your child has a school holiday, or you’re transitioning back to work from parental leave, the Back-Up Care app is your easy, time-saving solution to managing family care challenges while on the go. *Please note: Your employer must participate in Bright Horizons Back-Up Care in order to use this app.

2. Bright Horizons Back-Up Care™, a benefit available to you if offered by your employer, can give you peace of mind, providing replacement care when regular arrangements fall through.

3. As a user of Bright Horizons Back-Up Care, you can conveniently schedule care right from your mobile device with the Back-Up Care app.

4. Family care emergencies can disrupt your whole day.

5. Not all employers who participate allow the use of this app.

6. Now the program is in the palm of your hand!

7. Please contact your human resources department for information on benefit availability.

1. The rest of the time it gets stuck at the splash screen and never loads.Thank you for updating me! App is working great now! Can't open app! As soon as I install the app and try to open there is a pop-up message that says a new version is available in the play store.

2. If you are trying to download the app in effort to complete a reservation dont waste your time and if you call the customer service it keeps saying they are not accepting calls!! Very frustrating systemVery good service, very bad app.

3. It appears the select time app hasn't been working for almost a year according to the other reviewers.

4. Stay away from this company.Dont even bother to install ! Have not been a ble to use it for two weeks now it keeps giving a error message.

5. People need back-up assistance and reimbursement during this unforseen pandemic, and they are deliberately not wanting to help, although the illusion of "offering" help is there.The app is absolutely fine, I didn't have any issues with it.

6. Still the worst app of all time! Doesn't load, doesn't work!Too many error messages.

7. I don't understand why they can't fix the app after all the negative feedback!!? So this app wins for worst app and support ever!UPDATE 2022-07-22 The issues have been fixed.

8. But when i go back to the store there isn't and just opens the same version with the same pop up message.Terrible app, didn't work for me.

9. Multiple bugs with the time select field.

10. Also times change from what you select when you try to enter the end time.

11. Cannot choose 12pm as a start time.

1. Fix Back-Up Care Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Back-Up Care: Restarting the app will resolve most errors.
2. Update the Back-Up Care App. Here is how:
   1. On Android goto PlayStore » Search for "Back-Up Care" » Open Back-Up Care » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Back-Up Care » click "UPDATE".
3. Clear Back-Up Care app cache: Clearing cached data will force your app to retrieve the latest data directly from Back-Up Care servers.
   1. On Android, goto Settings » Apps » Select "Back-Up Care" » click Storage » click "Clear Cache".
4. Check Back-Up Care app permissions. If any of these permissions required to use your device's features are disenabled, Back-Up Care might not work.
5. Uninstall and reinstall Back-Up Care. If nothing else has worked, completely uninstall Back-Up Care then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Back-Up Care not working

2. Fix Back-Up Care Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Back-Up Care be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Back-Up Care not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Back-Up Care may not be able to connect to the Internet when running in the background.