Contact BrainPOP Jr. Movie of the Week Customer Service

Why should I report an Issue with BrainPOP Jr. Movie of the Week?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BrainPOP to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This is my first time using this and it won't even let me use it! Ugh! PLS FIX!This is the worst I ever have in my life and even though when I was installing it some weird things has happened in problem 1 so I was about to play it but then I was in the screen was called BrainPOP Jr and then I got stuck and it kicked me out of the game what a worse game I ever had do not install this this is a very bad game never install this ever again people if you are in pre-k kindergarten first grade second grade third grade fourth grade and 5th grade and so much grades DON'T DO IT GUYSThey do not notify each month when they charge you and when you try to stop the subscription it's impossible to accomplish.

2. I recommend getting the subscription so your child can pick whatever they want instead of the preselected free weekly video.The app is great but when I tried logging in it didn't work it said error password not recognized please use password and I tried looking everywhere and there wasn't even password it would be great for you to fix the app so I can watch some more stuffI paid $49.99 for full access and I'm unable to log in.

3. The app is useable in a limited way, but would be a great one if it didn’t require so many purchases.My kids love this game has done a lot of stuff and a low doing the quizzes, quizzes quizzes.

4. Upon exploring the app more I tried clicking the free movies button and it oddly doesn't work, even though the rest of the app worked flawlessly.

5. It allows a free download of the app with a mini movie, in this case a science movie story about measurements, but requires you to make purchases before most of it can be used.

6. For example, the reading and writing link has subtopic links such as story elements and phonics, but when you click one, it says you need to purchase a subscription.

7. Please fix this ASAP!I opened the app & It would just keep loading and loading, I have waited for 30 minutes and it's still loading, can you please fix this I really want to watch videos on this app but I can't bc it won't allow me.

8. I loved viewing the movie of the week with my 4 and 7 year old and doing the quizzes with them.

9. It would be great if this could be fixed so I can decide if I want to buy anything extra in the app.This app is not at all what I thought it would be.

10. I paid subscription fee but was never allowed to login to watch anything.

11. Even the free stuff was blocked after I raised the issue.

1. Fix BrainPOP Jr. Movie of the Week Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BrainPOP Jr. Movie of the Week: Restarting the app will resolve most errors.
2. Update the BrainPOP Jr. Movie of the Week App. Here is how:
   1. On Android goto PlayStore » Search for "BrainPOP Jr. Movie of the Week" » Open BrainPOP Jr. Movie of the Week » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BrainPOP Jr. Movie of the Week » click "UPDATE".
3. Clear BrainPOP Jr. Movie of the Week app cache: Clearing cached data will force your app to retrieve the latest data directly from BrainPOP Jr. Movie of the Week servers.
   1. On Android, goto Settings » Apps » Select "BrainPOP Jr. Movie of the Week" » click Storage » click "Clear Cache".
4. Check BrainPOP Jr. Movie of the Week app permissions. If any of these permissions required to use your device's features are disenabled, BrainPOP Jr. Movie of the Week might not work.
5. Uninstall and reinstall BrainPOP Jr. Movie of the Week. If nothing else has worked, completely uninstall BrainPOP Jr. Movie of the Week then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BrainPOP Jr. Movie of the Week not working

2. Fix BrainPOP Jr. Movie of the Week Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BrainPOP Jr. Movie of the Week be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BrainPOP Jr. Movie of the Week not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BrainPOP Jr. Movie of the Week may not be able to connect to the Internet when running in the background.