Contact Bose Customer Service

Why should I report an Issue with Bose?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bose Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Bose app (formerly Bose Music app) compatible speakers, soundbars, amplifiers, headphones, earbuds, OpenAudio products, and portable PA systems are designed to work together seamlessly to enhance your listening experience.

2. It’s faster than ever to browse and play the music you love from Spotify®, Pandora®, Amazon Music, SiriusXM, iHeartRadio™, TuneIn and more, all within the Bose app.

3. ActiveSense, Bose, the B logo, and QuietComfort are trademarks of Bose Corporation.

4. The Bose app lets you easily control all your Bose products in one place.

5. Pandora, the Pandora logo and the Pandora trade dress are trademarks or registered trademarks of Pandora Media, Inc. used with permission. iHeartRadio is a registered trademark of iHeartMedia, Inc.

6. Amazon, Amazon Music, Alexa and all related logos are trademarks of Amazon, Inc. or its affiliates.

7. The Bose app lets you control all your Bose products from any room.

8. Choose Quiet Mode for full noise cancelling, or Aware Mode to hear your surroundings and your music at the same time.

9. Select products offer Aware Mode with ActiveSense technology, which brings the sounds around you down to a more comfortable level.

10. The Bose app makes it easy to set your favorite playlists or stations as presets.

11. Personalize your environment with controllable noise cancellation on our QuietComfort products.

1. It never connects to my earbuds anymore, and on the off chance it does connect, I can't change any of the settings without having to close and open the app again.

2. Overall, I'm very annoyed by the process of using the app and even my QC buds (gen 1) now.I have used Bose products for years and have generally found them decent, although their quality control is severely lacking.

3. If there's a fix, I'll update the review, but so far the experience has been very frustrating.Steamy pile of garbage.

4. I don't understand it at all and I'm not sure if it affects my Bluetooth connection or not, but my headphones are now also taking minutes to connect whereas they took seconds before.

5. Most of the time, it fails to even so much as detect the earbuds that are actively paired to my phone.

6. It is the only way to configure the earbuds, and it is hit or miss whether it will even connect with them or detect them.

7. When I open the app, it doesn't detect that I have earbuds in, almost like it's in some sleep state.

8. However, with Bose taking Pride in the quality of there products, I would have expected a lot more from there disappointing app.I have the QC IIs and connectivity can be a bit sketchy.

9. Worked nicely since.Just got the quiet comfort II and the earbuds are great.

10. On the rare occasion it does sense them, it will then spend 2 minutes "connecting" only not to connect.

11. The update that included dialog mode was a game changer, very nice.

1. Fix Bose Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Bose: Restarting the app will resolve most errors.
2. Update the Bose App. Here is how:
   1. On Android goto PlayStore » Search for "Bose" » Open Bose » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bose » click "UPDATE".
3. Clear Bose app cache: Clearing cached data will force your app to retrieve the latest data directly from Bose servers.
   1. On Android, goto Settings » Apps » Select "Bose" » click Storage » click "Clear Cache".
4. Check Bose app permissions. If any of these permissions required to use your device's features are disenabled, Bose might not work.
5. Uninstall and reinstall Bose. If nothing else has worked, completely uninstall Bose then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Bose not working

2. Fix Bose Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Bose be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Bose not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Bose may not be able to connect to the Internet when running in the background.