Contact Solarlnfo Moni Customer Service

Why should I report an Issue with Solarlnfo Moni?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sungrow Power Supply Co., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Update: app is being replaced by iSolarCloud which is even worse.Unable to find the wifi connected inverter after the most recent update! The update is a downgrade!!!Not showing any data from the inverter and always says network anomaly.Rubbish app.

2. I can log in on solarinfobank website but the app gives a "network anomaly" error.

3. I dont want to have to connect to the inverter to see the stats.

4. The app does work in local mode.Fidly to set up and barely worth the effort.

5. they seriously need to work on the app.App does not log in to the cloud service.

6. always has network anomaly.

7. It's a shame because I'm otherwise very impressed with the inverter.

8. i want to view it remotely with no errors.

9. Tried two accounts, resetting password, nothing worked.

10. I'm keeping it because it's better than nothing, but it could and should have been so much better and more useful.

11. very frustrating.

1. Fix Solarlnfo Moni Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Solarlnfo Moni: Restarting the app will resolve most errors.
2. Update the Solarlnfo Moni App. Here is how:
   1. On Android goto PlayStore » Search for "Solarlnfo Moni" » Open Solarlnfo Moni » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Solarlnfo Moni » click "UPDATE".
3. Clear Solarlnfo Moni app cache: Clearing cached data will force your app to retrieve the latest data directly from Solarlnfo Moni servers.
   1. On Android, goto Settings » Apps » Select "Solarlnfo Moni" » click Storage » click "Clear Cache".
4. Check Solarlnfo Moni app permissions. If any of these permissions required to use your device's features are disenabled, Solarlnfo Moni might not work.
5. Uninstall and reinstall Solarlnfo Moni. If nothing else has worked, completely uninstall Solarlnfo Moni then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Solarlnfo Moni not working

2. Fix Solarlnfo Moni Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Solarlnfo Moni be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Solarlnfo Moni not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Solarlnfo Moni may not be able to connect to the Internet when running in the background.