Contact Battle.net Authenticator Customer Service

Why should I report an Issue with Battle.net Authenticator?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Blizzard Entertainment, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With two-factor authentication, including one-touch button to approve or deny login attempts, you can keep everything protected--from your most storied World of Warcraft characters to your meticulously crafted Hearthstone decks.

2. The Authenticator app provides a one-touch button experience so you can approve or decline any login attempt.

3. With the Mobile Authenticator, you can rest easy knowing that your Battle. net account is more secure.

4. For more information on how to add the Battle. ©2021 Blizzard Entertainment, Inc. All right reserved.

5. All other trademarks referenced herein are the properties of their respective owners.

6. The Battle. net Authenticator now lives inside the Battle.

7. Internet connection required.

8. Android is a trademark of Google Inc.

1. I need the authenticator code to log in on a computer, but I can't log into the actual authenticator app - it's just a neverending parade of "an unknown error occurred." Complete garbage unless you're looking for an easy way to cut yourself off from gaming!I had this app, but had to do a factory reset on my phone.

2. Despite having account hacking issues in the past, the developer really doesn't seem concerned about fixing this.Complete garbage app, didn't work on my old phone, still doesn't work on my new phone.

3. Is it restricted to newer phones? My husband had to do the same thing, and his worked fine when he re-installed the app on his phone.

4. I get daily email notifications that someone is trying to steal my account, and I can't even get two factor authentication? What a complete joke.App will not complete set up.

5. When those don't work, they consult a tech, whose response is "do a factory reset or buy a new phone".

6. Galaxy S8+ running Android 9.I installed this upon Blizzard's suggestion after having someone update my password without my approval.

7. Input email & password, hit set up button & app stalls at "Setting up..." for as long as I care to leave it running.

8. Have tried all the permission & cache clearing, etc, recommended on Blizzard's website to no avail.

9. At this point you're probably losing more players than preventing hackers.Apparently they are replacing the Google play app..... with an apple one according to the blurb attached to this app.

10. why make it more complicated, the authenticator has worked for over a decade, just leave it.Be careful.

11. Very disappointed because I am not buying a new phone just for this app.awful bug ridden rollout.

1. Fix Battle.net Authenticator Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Battle.net Authenticator: Restarting the app will resolve most errors.
2. Update the Battle.net Authenticator App. Here is how:
   1. On Android goto PlayStore » Search for "Battle.net Authenticator" » Open Battle.net Authenticator » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Battle.net Authenticator » click "UPDATE".
3. Clear Battle.net Authenticator app cache: Clearing cached data will force your app to retrieve the latest data directly from Battle.net Authenticator servers.
   1. On Android, goto Settings » Apps » Select "Battle.net Authenticator" » click Storage » click "Clear Cache".
4. Check Battle.net Authenticator app permissions. If any of these permissions required to use your device's features are disenabled, Battle.net Authenticator might not work.
5. Uninstall and reinstall Battle.net Authenticator. If nothing else has worked, completely uninstall Battle.net Authenticator then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Battle.net Authenticator not working

2. Fix Battle.net Authenticator Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Battle.net Authenticator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Battle.net Authenticator not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Battle.net Authenticator may not be able to connect to the Internet when running in the background.