Contact Battle.net Customer Service

Why should I report an Issue with Battle.net?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Blizzard Entertainment, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Let us help you get back into game - browse support articles, open new tickets, and reply to ongoing tickets directly from the app. ©2023 Blizzard Entertainment, Inc. All right reserved. iPhone and iPod touch are trademarks of Apple Inc.

2. Dive into everything that Battle. net has to offer: Read patch notes, explore your gaming communities and forums, and discover something new to play through the Shop and Games tabs.

3. The Authenticator keeps your account safe by allowing you to approve or decline any login attempt from a simple tap of a button or notification.

4. See what your friends are playing, add new friends, coordinate play time, discuss strategies, or just stay in touch.

5. Manage your account through account settings and protect it by attaching a Battle. net Authenticator.

6. Jump into game, and never miss an opportunity to play together.

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1. And I can only chat with them on my PC rather than the app cause of this never ending cycle of not being able to authenticate if you have to switch out of battle net to authenticate.Great while it works... The app is very convenient for keeping in touch with friends while away from your computer.

2. I haven't been able to use the app at all for several days as I'm stuck on the "still connecting" screen before it just says "something went wrong." At this point, it's faster to wait 10 hours to get home and log onto my desktop than it is to get the app working.

3. I just spent a full day stuck on login screen because "something went wrong." The issue randomly fixed itself which is good, but I am not the only person to have this issue.

4. Also seems to be a minor synching problem in regards to when someone was last on but that doesn't have any bearing on being able to chat.

5. It's outdated and confused by itself.It was working for some time, but since I got logged out (for reasons I don't know) years ago, I've not been able to log back in the few times I've tried.

6. All about getting down to business :)The app stopped loading properly a couple of months ago and when it does load I only can see one or two people on my friends list.

7. If it does end up loading in, it shows 0-1 friend and no chat conversations even tho I have 60+ friends.The app itself isn't that bad, but if you have an authenticator hooked up you can't use the app.

8. When trying to log in it will say "Oops! Something sent wrong." The entire time today, was fixed and then a week later (today) it came back.

9. Idk what all data is being fetched, but all I really want to do most of the time is approve friend requests and do chats.

10. Another issue, when I open another app then this app will reopen instead of being on the conversation it was just on.

11. More often than not I try to open this app and it says "Oops! Something went wrong" and refuses to actually open.

1. Fix Battle.net Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Battle.net: Restarting the app will resolve most errors.
2. Update the Battle.net App. Here is how:
   1. On Android goto PlayStore » Search for "Battle.net" » Open Battle.net » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Battle.net » click "UPDATE".
3. Clear Battle.net app cache: Clearing cached data will force your app to retrieve the latest data directly from Battle.net servers.
   1. On Android, goto Settings » Apps » Select "Battle.net" » click Storage » click "Clear Cache".
4. Check Battle.net app permissions. If any of these permissions required to use your device's features are disenabled, Battle.net might not work.
5. Uninstall and reinstall Battle.net. If nothing else has worked, completely uninstall Battle.net then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Battle.net not working

2. Fix Battle.net Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Battle.net be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Battle.net not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Battle.net may not be able to connect to the Internet when running in the background.