Contact BitTorrent Customer Service

Why should I report an Issue with BitTorrent®- Torrent Downloads?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BitTorrent, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It randomly freezes up, no option to download individual files, no option of changing the download files are saved, the inconvenience of which is compounded by the fact that if you try opening a downloaded file from within the app it opens a bare-bones media player instead of allowing you to choose a different app.

2. I hey less information more steps to complete or do anything horrible horrible horrible refund my money!Bittorrent is a great app to use for file sharing, however I find the uTorrent app much easier to use.

3. Means you'll have to dig through your file system to find your download.Excellent, smooth running torrent app.

4. The things I did say about working with torrents is true and something I didn't experience when using a Linux OS, using a Chromebook here, but I have learned something new.Every time there's an update this app gets worse.

5. For example, you can't select a specific file location prior to download to doesn't really exist.

6. Don't download.App works amazingly, with a small program, no crashes, and deletes when I ask it, too.

7. Can't drag, right clicking doesn't offer "open with BitTorrent", and the "+" icon asks for a URL that just does a internet search.

8. Restarted phone and now downloads are stuck at under 1 kbs, and no progress is being made at all no matter how long I let the download go.

9. Its got intrusive full screen unskippable ads that have caused crashes for me, forcing me to restart the downloads.

10. Worst torrent download app I have used.

11. I'm back here looking for another update because it wouldn't download at all.

1. Fix BitTorrent Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BitTorrent: Restarting the app will resolve most errors.
2. Update the BitTorrent App. Here is how:
   1. On Android goto PlayStore » Search for "BitTorrent" » Open BitTorrent®- Torrent Downloads » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BitTorrent » click "UPDATE".
3. Clear BitTorrent®- Torrent Downloads app cache: Clearing cached data will force your app to retrieve the latest data directly from BitTorrent servers.
   1. On Android, goto Settings » Apps » Select "BitTorrent®- Torrent Downloads" » click Storage » click "Clear Cache".
4. Check BitTorrent app permissions. If any of these permissions required to use your device's features are disenabled, BitTorrent might not work.
5. Uninstall and reinstall BitTorrent. If nothing else has worked, completely uninstall BitTorrent then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BitTorrent not working

2. Fix BitTorrent Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BitTorrent be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BitTorrent not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BitTorrent may not be able to connect to the Internet when running in the background.