Published by BinPar Team S.L.

Report an issue with Dermassistance.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Dermassistance?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of BinPar Team S.L. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Dermassistance Customer Insights

Steps to Troubleshoot & Fix Dermassistance Issues

1. Fix Dermassistance Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Dermassistance: Restarting the app will resolve most errors.
  2. Update the Dermassistance App. Here is how:
    1. On Android goto PlayStore » Search for "Dermassistance" » Open Dermassistance » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dermassistance » click "UPDATE".
  3. Clear Dermassistance app cache: Clearing cached data will force your app to retrieve the latest data directly from Dermassistance servers.
    1. On Android, goto Settings » Apps » Select "Dermassistance" » click Storage » click "Clear Cache".
  4. Check Dermassistance app permissions. If any of these permissions required to use your device's features are disenabled, Dermassistance might not work.
  5. Uninstall and reinstall Dermassistance. If nothing else has worked, completely uninstall Dermassistance then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Dermassistance not working


2. Fix Dermassistance Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Dermassistance be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Dermassistance not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Dermassistance may not be able to connect to the Internet when running in the background.

Reported Issues