Contact Big Bus Tours Customer Service

Why should I report an Issue with Big Bus Tours?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Big Bus Tours Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It's the perfect global travel buddy, packed with a variety of indispensable features to help you make the most of your sightseeing experience in each of our 20+ cities. - OVER 20 CITIES WORLDWIDE in the palm of your hand.

2. Experience the best of the city with our Big Bus Tours app.

3. Easily switch between cities, with no additional downloads required when you move on to your next adventure!

1. The customer support chat doesn't notify you when they finally reply, but then they close the chat if you don't reply back to them quickly.Used to be good until most recent update has made the app more difficult to navigate.

2. The red route we went on differs to the app because of road closures, would have been nice if the app could be updated to reflect temporary changes.Live tracking never worked.

3. Doesn't show bus routes as good as it used to.Prompted o update the app but now its been updated it's not working at all :(The map doesn't update well.

4. Try the Golden Tours buses; they were all over London both directions.I have to re-enter my booking reference number every time I open the app.

5. If the map worked better it would be fineVery useful to see where every bus is an what one has a live tour guide on.

6. Live tracking didn't always work and, even when it looked like it was working, it wasn't accurate.

7. We had a group of 18 and that many unsatisfied customers on day 2.Do not trust the app! I was in contact with an agent through a live chat and she kept telling me that the bus was on its way.

8. Disappointed in the app and the tour.Purchased platinum tickets directly from their website for London.

9. Audio via headphones play mostly music instead of a guided tour and information.

10. All of these issues caused us to waste a good hour and a half of our one day tour.

11. But the bus was not operating because of an event! She was just lying about all of the information, because she supposedly saw the real time location of the bus.

1. Fix Big Bus Tours Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Big Bus Tours: Restarting the app will resolve most errors.
2. Update the Big Bus Tours App. Here is how:
   1. On Android goto PlayStore » Search for "Big Bus Tours" » Open Big Bus Tours » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Big Bus Tours » click "UPDATE".
3. Clear Big Bus Tours app cache: Clearing cached data will force your app to retrieve the latest data directly from Big Bus Tours servers.
   1. On Android, goto Settings » Apps » Select "Big Bus Tours" » click Storage » click "Clear Cache".
4. Check Big Bus Tours app permissions. If any of these permissions required to use your device's features are disenabled, Big Bus Tours might not work.
5. Uninstall and reinstall Big Bus Tours. If nothing else has worked, completely uninstall Big Bus Tours then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Big Bus Tours not working

2. Fix Big Bus Tours Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Big Bus Tours be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Big Bus Tours not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Big Bus Tours may not be able to connect to the Internet when running in the background.