Contact Big Island Audio Tour Guide Customer Service

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1. Called customer service and they told me to send an email for a refund.Took me a couple days to work it the way it should, adjust the direction on what order you take the tours.

2. For example, we started the tour as instructed from Waikoloa, going in a clockwise direction, and the friendly voice told us we were heading in the wrong direction and to make a u-turn.

3. No need to join guided tours if you are ok with doing it on your own time, renting a car and such! Love all the cultural stories and backgound info.This app has been very hit and miss.

4. My only criticisms are that on a couple of tours we got to a point that it couldn't play the audio, and the timing of a couple of the trigger points is a little short, cutting itself off.

5. The system was locked in a loop of "resume tour" and "audio check." When you tried to listen to individual locations, the narrator fades out after a minute.

6. Example we're following the South Island Epic tour, which says to get into right lane and take a right, but it's actually the center lane and a left.

7. I recommend buying the full package of all the tours because you never know where else you want to explore on the island.

8. On my wish list would be to have the route work on Android Auto, and that the narration didn't use "left" or "right"... Or was aware of the direction you're heading.

9. If only, it warns you one times too many of the many interesting places where your rental company doesn't allow you to take your rental car :)Our own private tour guide! We knew where we were, where to stop and what to see.

10. For that reason, the only improvement I would suggest is that all five tours be combined in a single mega-tour if you buy the full package.

11. Happened a few times, I imagine it's because the tour can be taken in either direction and if the GPS is just a little off it says it wrong.

1. Fix Big Island Audio Tour Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Big Island Audio Tour Guide: Restarting the app will resolve most errors.
2. Update the Big Island Audio Tour Guide App. Here is how:
   1. On Android goto PlayStore » Search for "Big Island Audio Tour Guide" » Open Big Island Audio Tour Guide » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Big Island Audio Tour Guide » click "UPDATE".
3. Clear Big Island Audio Tour Guide app cache: Clearing cached data will force your app to retrieve the latest data directly from Big Island Audio Tour Guide servers.
   1. On Android, goto Settings » Apps » Select "Big Island Audio Tour Guide" » click Storage » click "Clear Cache".
4. Check Big Island Audio Tour Guide app permissions. If any of these permissions required to use your device's features are disenabled, Big Island Audio Tour Guide might not work.
5. Uninstall and reinstall Big Island Audio Tour Guide. If nothing else has worked, completely uninstall Big Island Audio Tour Guide then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Big Island Audio Tour Guide not working

2. Fix Big Island Audio Tour Guide Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Big Island Audio Tour Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Big Island Audio Tour Guide not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Big Island Audio Tour Guide may not be able to connect to the Internet when running in the background.