Contact Sync Customer Service

Why should I report an Issue with Sync Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bank Independent to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Bank Independent Sync Mobile App brings the branch to you, allowing you to view your balances and recent transactions, transfer money between accounts, pay bills, deposit checks, and even locate the nearest sales office or ATM.

2. Add Tags, Notes, & Images: Enhance transactions with custom tags, notes or photos of a receipt or check to stay organized and find exactly what you’re looking for when searching through your finances.

3. The app also features Touch ID and Face ID login options, in addition to a unique 4-digit passcode setting that prevents unauthorized access.

4. To use the Sync Mobile App, simply download the app, launch it, and log in with your existing Online Banking credentials.

5. Contact: Locate ATMs or branches and contact Bank Independent Customer Service directly from the app.

6. It is fast, secure and makes life easier by empowering you with the tools you need to manage your personal finances.

7. Mobile Deposit: Deposit checks anytime, anywhere, right from your phone or tablet.

8. Alerts & Notifications: Set alerts for transactions and balances.

9. The app utilizes the same bank-level security that protects you when you’re on Internet Banking.

10. Debit Card Control: Temporarily turn your card off or back on, or quickly report it lost or stolen.

11. If you don't have credentials yet, tap "First time user? Enroll now".

1. The old app was much less cluttered and easier to use.After initially leaving a bad review because i was having trouble logging in i was contacted by the bank where ive been a customer for over 30 years and connected with a very helpful young lady who walked my old self through the process.

2. This one takes forever to load, and you don't see your transactions until 2 days after.This new design is awful!! I hate not having all my account balances right on the homescreen, I don't want to have to swipe through them or click "view all" to go to another screen to see this info.

3. Thanks to the app, I will be able to keep it!Been with bank for many years... It's great and the people are fantastic 👏This app is terrible.

4. As of 10/11/19 this issue still hasn't been fixed!This App has helped me keep my finances so much more manageable! Its great for people like myself with horrible memory issues.

5. And now I've even experienced it showing me out of date balances claiming it's current.I use my fingerprint to sign in and it randomly said to reset my password.

6. The girl I spoke to said that it's showing I'm using invalid credentials, it's probably just a glitch and if i remove the fingerprint option it should work fine.

7. a major turn off though is that when I open the app, it tells me there is a newer version and makes me go to the play store to open the version I have of my phone.

8. After a week it completely locked me out and I had to contact the bank to get back into my account.

9. About half the time it doesn't sync to your account and show updated status.

10. Thank you again for your help, now i dont have to call every time to check my ballance, and i can see everything like debits quickly and easily.

11. The chat feature beats having to call and talk to someone.

1. Fix Sync Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sync: Restarting the app will resolve most errors.
2. Update the Sync App. Here is how:
   1. On Android goto PlayStore » Search for "Sync" » Open Sync Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sync » click "UPDATE".
3. Clear Sync Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Sync servers.
   1. On Android, goto Settings » Apps » Select "Sync Mobile" » click Storage » click "Clear Cache".
4. Check Sync app permissions. If any of these permissions required to use your device's features are disenabled, Sync might not work.
5. Uninstall and reinstall Sync. If nothing else has worked, completely uninstall Sync then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sync not working

2. Fix Sync Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sync be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sync not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sync may not be able to connect to the Internet when running in the background.