Contact Tartu Smart Bike Customer Service

Why should I report an Issue with Tartu Smart Bike?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Wegoshare to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. After 2 hours could finally book one, went shopping, then couldn't unlock secondary lock, left bike..The main problem with the app is that it shows the number of bikes that are physically available, but it should show the number of bikes ready for service.

2. Review updated!The app does not show an accurate number of usable electric bikes.

3. Do you get less time with the app? EDIT 8.6. absolute garbage! App is completely useless, doesn't tell you hiw many electric bikes a station has and hiw many are non-electric.

4. Most of the times the available bikes shown in app are not ready for service.Yesterday (10th September) the app worked, but today it crashes over and over again when opening the app.

5. I've been walking for long distances just to discover no bikes in the station.Did not work (white screen) on OnePlus 7T at the beginning.

6. We had to ride heavy turned off electric bikes uphill back to the recevieng station.

7. Tried several bikes at 2 stations, even though the app showed bikes available and bikes were parked, the app said they were all in use, when trying to book one.

8. Sometimes the servers are slow and the data loading hangs a lot.I want to bind my bus card (without membership) to my account which has an active credit card, so I wouldn't have to use my phone to unlock the bike.

9. Also the stations show bikes docked but there are none.

10. Latest issue now is that the app claims that all bikes are already in use.

11. We rented two bikes.

1. Fix Tartu Smart Bike Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Tartu Smart Bike: Restarting the app will resolve most errors.
2. Update the Tartu Smart Bike App. Here is how:
   1. On Android goto PlayStore » Search for "Tartu Smart Bike" » Open Tartu Smart Bike » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tartu Smart Bike » click "UPDATE".
3. Clear Tartu Smart Bike app cache: Clearing cached data will force your app to retrieve the latest data directly from Tartu Smart Bike servers.
   1. On Android, goto Settings » Apps » Select "Tartu Smart Bike" » click Storage » click "Clear Cache".
4. Check Tartu Smart Bike app permissions. If any of these permissions required to use your device's features are disenabled, Tartu Smart Bike might not work.
5. Uninstall and reinstall Tartu Smart Bike. If nothing else has worked, completely uninstall Tartu Smart Bike then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Tartu Smart Bike not working

2. Fix Tartu Smart Bike Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Tartu Smart Bike be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Tartu Smart Bike not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Tartu Smart Bike may not be able to connect to the Internet when running in the background.