Contact COBI.Bike Customer Service

Why should I report an Issue with COBI.Bike?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Robert Bosch GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Bike app connect your eBike to your digital world. ***Important note: this app works only in combination with the Bosch SmartphoneHub and COBI.

2. Please note that the Smartphone must be mounted onto your SmartphoneHub or COBI. Bike.

3. For optimal bike route guidance the app offers a full-size navigation with turn-by-turn voice feedback – based on OpenStreetMap (OSM).

4. Bike hardware (for eBikes and conventional bikes) and requires Android 6 or higher. The COBI.

5. It takes your current bike location into account, which means setting up the perfect route is done in just three steps.

6. Our product provides smart features to your bike and intelligent assistance using the smartphone.

7. Complete your and your bike's profile and choose your favourite interface color to customize your ride experience.

8. Working with the world's best data providers, you get a minute precise, hyper-local weather forecast for your ride, indicating chances of rain, felt temperature and other important weather conditions.

9. Bike or SmartphoneHub to the latest software version.

10. To use Help Connect with your SmartphoneHub, please update to the latest firmware version.

11. Bike system connects your bike with your digital world.

1. While the mapping feature found some nice bike friendly shortcuts I wasn't aware of, it is EXTREMELY difficult to view roads and trails as these lines are white on a mostly white background.

2. I still appreciate having this app as my bike interface, rather than the simple LCD display on my bike.The latest version of this app no longer uploads power or heart rate data to Strava, at least with my phone and bike.

3. There is a button on the bike to turn the light on but the app doesn't always interact with that button.On 2 or 3 occasions the app has shut down the bicycle while riding.

4. For instance, to plan a route, I must do it in Komoot, then link and upload to cobi.bike. But even then, if I'm in the fitness screen, navigation goes on pause.

5. Summary, well worth the money for the hub but could be improved.When riding the bike you cannot easily turn the light on or off.

6. For a while now when I exit it interrupts itself with the word 'off.' This is what I get every time regardless of what I do: "You've burned *off.*" It's very frustrating, and to the best of my knowledge there's no way to retrieve that information.I already didnt like the app, but I couldnt use it until a mandatory firmware update.

7. If I have music playing and I change anything, this includes changing assistance power level or the view (music, contacts, fitness etc) it stops the music.

8. A real nuisance..I find the interface confusing at times and don't like it when an app tries to protect me by disabling certain features unless I come to a complete stop.

9. It apparently records cumulative mileage but I can't locate it intentionally and the Trek dealer couldn't either.Wonderful concept and functions really well but hasn't realised its potential.

10. you have to get off the bike completely in order to turn the light on.

11. The navigation has been frustrating at times, putting me in Germany rather than where I am (in the US), although this hasn't happened in several months.

1. Fix COBI.Bike Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart COBI.Bike: Restarting the app will resolve most errors.
2. Update the COBI.Bike App. Here is how:
   1. On Android goto PlayStore » Search for "COBI.Bike" » Open COBI.Bike » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for COBI.Bike » click "UPDATE".
3. Clear COBI.Bike app cache: Clearing cached data will force your app to retrieve the latest data directly from COBI.Bike servers.
   1. On Android, goto Settings » Apps » Select "COBI.Bike" » click Storage » click "Clear Cache".
4. Check COBI.Bike app permissions. If any of these permissions required to use your device's features are disenabled, COBI.Bike might not work.
5. Uninstall and reinstall COBI.Bike. If nothing else has worked, completely uninstall COBI.Bike then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing COBI.Bike not working

2. Fix COBI.Bike Server issues & Internet Connection

1. Check network connection: An unstable Internet will make COBI.Bike be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to COBI.Bike not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, COBI.Bike may not be able to connect to the Internet when running in the background.