Contact Color Capture Customer Service

Why should I report an Issue with Color Capture?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Benjamin Moore & Co. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Perhaps ths is a tool best used on the interior.Not good so far, picture gets taken in app and only 1/3 of it shows on screen with a black space then the colors to choose from at the bottom weird glitch, not working out, photos taken from app are dark and dull so what you want will be recommended in a darker shade or different color all together! Laughable app! Not good at all! It's basically the eye dropper tool from Windows 95/98/2000/xp paint program..it enhance my knowledge of architectural color selection and color combination.

2. (Update)- Tried the latest update.. no crashing, however, color suggestions are nowhere close.. using BM color strips it doesn't identify the color.. the suggested colors are way off..Unfortunately the app crashes just after tutorial on my Pixel 2.

3. This is a good start, I tried it using my phone camera to take photos of the siding on my house.

4. Ultimately i was able to get an agreeable color using photos from two different spots on the house.

5. I advice who ever want to go far in house painting business should first start with bejaminm moore color capture.

6. Every time i try to run this app it crashes after I click, "get started." I guess I can't get started...As another reviewer noted, this app does not load past the tutorial for a Pixel XL.

7. This app wants permissions that they have no need for it and should have no desire for!tried re opening, tried restarting my phone, and tried uninstalling and reinstalling.

8. I then installed the app on my wife's iPhone 6, and each time I try and upload a photo it crashes... Not great.Google SAYS you can control permissions.

9. You can't turn off their permission that lets it troll through your phone and see what other apps you have running, you can't turn off their permission that lets it tell know where you are.

10. thanksDoesn't quite nail down any color.

11. Like chasing water around the screen it reads every pixel and just gives you hundreds of options.

1. Fix Color Capture Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Color Capture: Restarting the app will resolve most errors.
2. Update the Color Capture App. Here is how:
   1. On Android goto PlayStore » Search for "Color Capture" » Open Color Capture » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Color Capture » click "UPDATE".
3. Clear Color Capture app cache: Clearing cached data will force your app to retrieve the latest data directly from Color Capture servers.
   1. On Android, goto Settings » Apps » Select "Color Capture" » click Storage » click "Clear Cache".
4. Check Color Capture app permissions. If any of these permissions required to use your device's features are disenabled, Color Capture might not work.
5. Uninstall and reinstall Color Capture. If nothing else has worked, completely uninstall Color Capture then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Color Capture not working

2. Fix Color Capture Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Color Capture be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Color Capture not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Color Capture may not be able to connect to the Internet when running in the background.