Contact Avi-on Home Customer Service

Why should I report an Issue with Avi-on Home?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Avi-on Labs to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Avi-on Home app enables customers of GE-branded Bluetooth devices to operate in-wall and plug-in switches using their smartphone.

2. If you want wi-fi access, 24/7 clock synchronization, and/or Alexa compatibility, install an optional Avi-on Remote Access Bridge (RAB).

3. To control GE-branded devices via wi-fi, an Avi-on Remote Access Bridge is required.

4. Avi-on enables many users to control many devices through a single account.

5. Avi-on no longer has a contractual relationship with the manufacturer, Jasco Products, or any duty to support GE by Jasco Products, and these products are no longer being sold.

6. Avi-on continues to support these devices solely as a courtesy to existing users.

7. Your account and settings are saved in the Avi-on cloud, providing instant back-up.

8. Avi-on Home is a fully-secured system that requires both login and location services.

9. Download the latest version of the Avi-on Home App.

10. All schedules and settings are saved on a Bluetooth chip inside each device.

11. Location enables you to use sunrise and sunset with your schedules.

1. And yes, I updated the firmware and it's still slow and takes forever to connect.The only complication I had was receiving my confirmation email - which after contacting their support, emailed me back within minutes and fixed that issue.

2. The switch works perfectly, just remember to update the firmware! Anyone giving this a 2 star for setup problems is probably "Technologically illiterate" and I'm shocked they could actually leave a reviewThis is not a user friendly app.

3. The switch is outside and the app will not connect to it from inside the house, so I have to be outside standing next to the plug before I can turn the lights on manually or add a new schedule.

4. I can operate the switch manually, but like others here now the app says it won't connect to the device.

5. How am I supposed to update the firmware if I can't connect to the switches!?!? I don't use the app once the switches are set up and there's no notification of a firmware update.

6. and now, in using it again, it takes forever to connect and more often then not, I need to restart my Bluetooth to get it to work.

7. Every time, even when the device worked? Horrible UI and app development.This app and the associated light switches are complete junk.

8. I guess I'm supposed to open the app every now and then to check? You really need to get with the program and figure out how to make an app that's usable if you require updates to continue using switches.

9. I just bought the switch and it took forever to figure out that it needed a firmware update.

10. When login fails, it just says"connecting" in a modal window that keeps me from accessing my lights switch.

11. It has to connect to their web site to allow you to use Bluetooth to turn on your light.

1. Fix Avi-on Home Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Avi-on Home: Restarting the app will resolve most errors.
2. Update the Avi-on Home App. Here is how:
   1. On Android goto PlayStore » Search for "Avi-on Home" » Open Avi-on Home » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Avi-on Home » click "UPDATE".
3. Clear Avi-on Home app cache: Clearing cached data will force your app to retrieve the latest data directly from Avi-on Home servers.
   1. On Android, goto Settings » Apps » Select "Avi-on Home" » click Storage » click "Clear Cache".
4. Check Avi-on Home app permissions. If any of these permissions required to use your device's features are disenabled, Avi-on Home might not work.
5. Uninstall and reinstall Avi-on Home. If nothing else has worked, completely uninstall Avi-on Home then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Avi-on Home not working

2. Fix Avi-on Home Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Avi-on Home be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Avi-on Home not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Avi-on Home may not be able to connect to the Internet when running in the background.