Published by Avid Technology Inc on Nov 6, 2023

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Why should I report an Issue with Avid Control?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Avid Technology Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Avid Control

1. With Avid Control, you can record and mix audio in Pro Tools, Media Composer, Logic, Cubase, Nuendo, Digital Performer, Premiere and other media software, faster and more easily than working with a mouse and keyboard alone.

2. • Qualified Mac or Windows-based computer running any supported EUCON-enabled application and EuControl 2022. 12 (NOTE: EuControl 2022. 12 software must be downloaded from account. avid.

3. The app combines the tight hardware/software integration and high-speed communication power of EUCON technology with the multi-touch advancements of Android, so you get deep control, with great mixing flexibility.

4. And when used with an Avid control surface (including the new Avid S1), you gain new touch workflows and custom control.

5. Best of all… it’s free! * Please see Avid’s Control app support page for a full compatibility list.

6. Take wireless control of your favorite audio and video software—right from your Tablet.

Avid Control Customer Insights

1. Currently do a lot of basic edits in band lab and then export files back and forth using drive...it would make life so much easier if I had something that could let me open and edit, so I can switch between devices without a lot of time spent bouncing files.Finally an app that can be a great sidekick to your DAW! Using this app with Logic Pro X.

2. Key was for me to update every software and firmware, and connect the tablet via USB first, then it showed up in Eucon app too.Avid please develop an app to open and edit ptx files on a phone/android device.

3. Hopefully it will continue to work as good as it does now.Didn't even try it, needed to input too much personal information like address and phone number etc.

4. Oh and for people that cannot get it working, download the Eucon control software to link up to and open it as well as enable it in your preference menu in pro tools.

5. The install/setup experience wasn't great but the app is looking good/running well so far.Lenovo Tab M8 (TB 8505-F), OS X 10.14.6 Mojave, latest Protools Ultimate: works flawlessly, USB and wireless.

6. Already have Avid account so why do they need this ? Uninstalled it.Says it needs EUcontrol but EUcontrol doesn't exist... Turns out EUcontrol is actually called EUcon workstation.

7. But when it works, it's great.Gave this one star at first and didn't register it as I thought it required too much personal information.

8. There is no support documentation anywhere for this problem - everything just assumes that your device will magically show up in this list.

9. I paid for pro tools, but often when on the road, I don't easily have access toy computer and work cloud based off of my phone.

10. I'm using Cubase 12 on Windows 11 p.c. and Samsung Android tablet, it installed flawlessly.

11. *Edit to reply to developer: Yes of course, that's what I'm looking at when I say the "All Surfaces" list is empty.

Steps to Troubleshoot & Fix Avid Control Issues

1. Fix Avid Control Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Avid Control: Restarting the app will resolve most errors.
  2. Update the Avid Control App. Here is how:
    1. On Android goto PlayStore » Search for "Avid Control" » Open Avid Control » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Avid Control » click "UPDATE".
  3. Clear Avid Control app cache: Clearing cached data will force your app to retrieve the latest data directly from Avid Control servers.
    1. On Android, goto Settings » Apps » Select "Avid Control" » click Storage » click "Clear Cache".
  4. Check Avid Control app permissions. If any of these permissions required to use your device's features are disenabled, Avid Control might not work.
  5. Uninstall and reinstall Avid Control. If nothing else has worked, completely uninstall Avid Control then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Avid Control not working


2. Fix Avid Control Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Avid Control be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Avid Control not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Avid Control may not be able to connect to the Internet when running in the background.

Reported Issues