Contact Twilio Authy Authenticator Customer Service

Why should I report an Issue with Twilio Authy Authenticator?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Authy to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Authy generates secure tokens offline from the safety of your Android device, this way you can authenticate securely even when in airplane mode.

2. Authy provides secure cloud encrypted backups so you will never lose access to your tokens again.

3. The Authy app generates secure 2 step verification tokens on your device.

4. Authy brings the future of strong authentication to the convenience of your Android device.

5. Authy is the preferred two factor authentication solution to protect your bitcoin wallet.

6. With Authy you can simply add devices to your account and all of your 2fa tokens will automatically synchronize.

7. We support most multi-factor authentication accounts including Facebook, Dropbox, Amazon, Gmail, and thousands of other providers.

8. It helps you protect your account from hackers and hijackers by adding an additional layer of security.

9. Did you lose your device and got locked out of all of your accounts?

10. Do you travel constantly and lose access to your accounts?

11. We also support 8 digit tokens.

1. While i love the ability to sync among devices, it is concerning that all you need is a phone number to add a device.

2. The application works well otherwise, across multiple devices and they have always stayed in sync and backed up! :)Need to be able to sort your accounts (you can manually, but need automatic).

3. To resolve this users like me who are concerned about the security of their information should have the option to create a password that you would enter when adding a new phone - to unlock the database.

4. Unwieldy because it wanted me to copy a large code from my text app into the app which requires switching between two open apps on my phone.

5. The password has never been able to work despite reinstalling twice and clearing its data multiple times, the password has never changed, so I have lost all of my codes.Honestly a well done authentication.

6. I just gave up.When I moved to my new phone, I was given an error that my backup password was incorrect.

7. The backup password reminder is a good idea, but it pops up immediately when the app opens, which is when you're trying to get signed into something, not when you have free time on your hands.

8. Also like that it's separate from my password manager, which is why I'm using this instead of the superior LastPass Authenticator.Easy to use, especially helpful for transferring to a new device.

9. Just need to keep your backup password somewhere; this is important for moving to a new device.

10. On grid mode, the layout favors the site logo and code, leaving the grid of sites very short.

11. Bar should be thicker and of a contrasting color or border to make it stand out.Fantastic. I love the ability to backup and sync.

1. Fix Twilio Authy Authenticator Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Twilio Authy Authenticator: Restarting the app will resolve most errors.
2. Update the Twilio Authy Authenticator App. Here is how:
   1. On Android goto PlayStore » Search for "Twilio Authy Authenticator" » Open Twilio Authy Authenticator » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Twilio Authy Authenticator » click "UPDATE".
3. Clear Twilio Authy Authenticator app cache: Clearing cached data will force your app to retrieve the latest data directly from Twilio Authy Authenticator servers.
   1. On Android, goto Settings » Apps » Select "Twilio Authy Authenticator" » click Storage » click "Clear Cache".
4. Check Twilio Authy Authenticator app permissions. If any of these permissions required to use your device's features are disenabled, Twilio Authy Authenticator might not work.
5. Uninstall and reinstall Twilio Authy Authenticator. If nothing else has worked, completely uninstall Twilio Authy Authenticator then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Twilio Authy Authenticator not working

2. Fix Twilio Authy Authenticator Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Twilio Authy Authenticator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Twilio Authy Authenticator not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Twilio Authy Authenticator may not be able to connect to the Internet when running in the background.