Contact SpTH Customer Service

Ich habe leider meine alte Personalausweisnummer angegeben. Wie kann ich das ändern?

Dear all
I will fly to spain on friday, 11th of february 2022. Today I nwanted to fill in the requiered formular. Unfortunately, my name does not match with my certificate, because I am not allowed to use the letter "ë" (e with two dots) in the formular. On my certificate from Switzerland, my name is spelled Joël.

Is there a way to solve this problem?

Thanks kn advance.

Kind regards, Joël Sieber

Trying to get a form, the website was terrible and really unhelpful. Tried to fill out an individual form but kept saying a form already exists. I cannot continue a form as i was never sent an a form identifer code. I downloaded the app to complete on there, much easier to use but complete the whole form but it states a form already exists for these details. However one does not exist as I do not have any confirmation email/Form identifier code. We have been trying to resolve this for over 24 hours with no look. It work fine when completed for the other passenger. We traveled in less the 24hr can it be resolved before then

I have tried to retriee my passenger locator form in order to complete it and get a qr code for my travel to Madrid on Thursday 10th Feb but it keeps saying " form cannot be retrieved". You have sent me an email telling me to use the details Iin the conformation email that you sent but it is still saying g it can't be retrieved. Do you have a UK contact number?

I have not received the email with the form code for travelling tomorrow by Brittany Ferries Portsmouth to Sanrander

I have just part completed SPth form for trip in April but forgot my seat number it did not remind me?

Mein Nachname wird mit "ß" im Gesundheitszertifikat geschrieben und ich kann in der App nur "ss" schreiben. Dann habe ich versucht, meine Gesundheitsdaten per Hand einzugeben und habe diese gespeichert. Nun sagt die App, sie kann keinen QR Code erstellen, weil meine Gesundheitsdaten nicht stimmen. Ich kann sie aber auch nicht mehr ändern.

Dear I just want to know why my form has been blocked

Hello, there is no chance on paige 4 to continue even all buttons are pressed:
contact: no,
EU Certificate clicked
certificate uploaded as pdf
But I am still not able to press the continue button, because its not active.
Please help.
Kind regards
Julia

Hallo, wir reisen morgen, und ich habe versehentlich falsche Daten in dem Formular, die ich jetzt nicht ändern kann. Kann man den Code noch einmal löschen und neu machen? Mfg R. O.

There is an ä in my name and on my EU COVID Certificate. Your form doesn´t accept that, I have to use ae instead. As the name on the Certificate doesn´t match with the name on the form I cant get my form done. What can I do?

Hello,
I have complete all my form, but your app say that Spth have another form of me for the same flight, but I have canceled the old forms before... I don't understand...
Best regards,
Alain Davoine

Can’t get QR code as it says account already exists but data problem

hi. trying to send in the form via the app. but just gets this error message:

the form could not be created. a form already exists for the specified data spth

Ola,

My wife, Sandra Blanche Hodgson (passport 543559897) on sandra_hodgson@redacted has filled in the SPth health but hasn’t received the e-mail with the QR Code in.

She has tried several ways to get to an appropriate place on the web site but it won’t let her get to a place where she can reorder/retrieve the QR Code she needs to travel to Lanzerote on Sunday.

Help please

Ian Hodgson (husband)
07734 7736 74

Hello I have to fly to Seville next sunday. Problem of validation concerning EU CERTIFICATE COVID ont the website of Spain Healt form

I partially filled in a FCS form some days ago but have not received the QPR .We fly to Lanzarote on Monday 7th .HELP!!!!

I have completed the form but as I press submit for the QR code it tells me that the form already exists? Please help

I have filled the form but now getting a message saying 'The form could not be created. A form already exists for the specified data.'

I can‘t get my Code because it says „at the communication with the server, something went wrong. Please try it again in a few minutes.“ I already tried it 2 days now and it still don‘t work. My flight goes in 2 days… could you please help me?

I filled in the SpTH first on the computer, and whenever I wanted to continue after typing in the security code I got an error message. Then I downloaded the App and started a new form there, and at the end when I wanted to get my qr code, it told me that there already exists a form with my data. Please help!!! I need to fly to Lanzarote soon!!

Hola

PLEASE HELP ME - I am travelling to Sevilla tomorrow morning and I have been unable to generate a QR code - the website and App keep stating "cannot retrieve form" when I enter the security code
I have also filled in the health questionnaire on the app but it just asks me to review the questions
I have completed all the fields correctly
Please help me with this problem urgently - Gracias
+44 7859 885491

I have created a spth form with my details on my account, as I was helping my friend do hers, but it has generated on my account and wont let her generate it again on her details. I need to delete it from my account so it will generate on hers. as it says it already exists

I didnt get my QR Code. I did everything and fill in all the information needed but it always says something went wrong, try it later again
I’ll arrive at 11 o clock in Valencia, so would be important for me to have the SpTh Code

I have entered the wrong name of the passport nr. how can I rectify this or begin from start. regards Cliff

I have been trying for two days to get the QR code. I have removed the app, installed it again, removed the data and filled out again - but it keeps saying: a form already exists. I did not get an email with the code

I fill every thing in but he said.
The form could not be created.
A form already exists fot the specified data.
Why is that can somone help me

Dear Sir or Madam
I clicked transit by mistake what can i do

I have completed my locator form for travel on Sunday 30 Jan 2022, but it has registered me as a child!

Hello

I can t find the city/town that I am going to on the drop down.
I am looking for Denia in Alicante

can you help please?

Hi my name is anderson Aigbe Azeta I am travelling today I have been trying to get my qr code but it’s won’t let me finish its keep saying I’ve have another form please someone help me with this or get in touch with me please +44 7393 577213

Buenos dias,
Quiero informarles que perdí el id del formulario y el código de seguridad y tengo un vuelo mañana me lo pueden enviar urgentemente a nombre de Zakaria TAIEB TAMACHA num cédula de identidad 9503187294 gracias.
Atentamente

Hi I have filled in the form but I can’t get the qr code because it’s says I have another one but I need this asap because I am travelling tomorrow to Spain please please

Hi,
Trying to complete SpTh form but I can't get code as but ssys document already exists .
Hope you can help.
Thanks

My form says validated but will not give me my qr code says form already exists

I have not received confirmation e-mail to complete forms for me and my husband I only have to provide the seat numbers but are unable to access the continue form part as I have no references or security numbers nor will the system allow me to complete new forms please help as we fly from the UK to Gran Canaria tomorrow

lost identifier form

I have a flight tomorrow but I can't generate my QR code from the App 'couse it says that "The form could not be created. A form already exists". What could I do?

I have deleted my spth form please can you send another as I'm going away in march

I am trying to complete the SPTH form. Have done this before OK. It says validation error when I try to upload our 2 NHS vaccination forms. Expiry date 22 Feb 2022

I've started filling in my travel health form but didn't have my flight number yet. Now while I do have the flight number I canno longer continue filling in the form as it won't retreive the data.

Problème récupération code QR formulaire
Message :
Le formulaire n'a pu être créé
un formulaire existe déjà pour les données spécifiques

hi i need help, im travelling monday morning and i cannot find my email with the form id required for my qr code. please help

Mein EU Covid Impfzertifikat wird nicht validiert ?
Benötige schnellstmöglich eine Info hierzu.
Danke im voraus.

Hello,
I'm trying to complete the SpTH to receive the QR Code but I'have a issue. I don't have a seat number. But if I'm waiting until the flight the timing will be too short to receive my QR Code. Can you help me?

I have the wrong qr code for my holiday

it keeps saying the form could not be created a form already exists for the specified data

I am trying to download my QR code but all i get is you must enter seat number which i have done several times but all that happens is when i move on after saving the details the seat numbers disappear so stops me downloading the code

dear all,
I cannot retrieve my form even though I fill in my passport number and the security code you have send me in the mail. I would need to fix this ASAP.

many thanks in advance,
natalia

I have filled in my Health travel form and its wrong I have my husbands passport number and my name on the QR code and I cant get a QR code for my husband because of the mistake can you please get in contact as we Fly out on Saturday morning 07804804232

The form could not be created, A form already exist for the specified data.

Ich habe ein falsches Geburtsdatum eingegeben, jetzt habe ich den QR Code als Child! Kann ich das Formular löschen und neu eingeben oder das Geburtsdatum ändern

When I upload vaccination form get message saying does not match health details but everything is correct

Hi. I'm trying to fill in the spth form but when I get to the last part So I can receive my Q R code. It is saying already done. But not received an email or QR. Hoping you can help me.

Ik heb gisteren een formulier aangemaakt voor mij,mijn man en 2kinderen.
Voor de andere 3 is het gelukt maar ikzelf geraak niet ingelogd? Er komt op dat het formulier al bestaat en dat mijn document niet achterhaald kan worden. Wij vertrekken binnen 2dagen naar Spanje.
En ik heb een geldige QR code dus snap het niet .

Mvg

I can't get my QR from the form, I have filled it all in and it's saying I have another form, I travel in the morning and have no QR to get into spain, please help.

Im having some issues refard my form ,I filled it up but when I get to the last page ,and I click show QR ,is says could bot get the code and that I need to check my health questions ,but I've put all the details I need to finish it , I would to get some help is possible because my flight is tomorrow ,thanks

I have completed the form right up to Number 4 (contact with infected persons) and entered "No" after which the Fault shows and I am unable to proceed. I have tried completing the form again but a box appears saying "Use Option Continue Forms" which doesn't seem to exist! Please tell me how to select this option.

How do you retrieve QR Code when you don't know it. Did not keep any information. Where is home page with obtains to retrieve

J'essaie de remplir le document spth.gob.es et ne parviens pas à valider l'écran après avoir téléchargé le certificat digital de vaccination.
Le problème vient du fait qu'à l'écran 1, je ne sais pas remplir le prénom de la même manière : sur l'écran 1 je dois remplir Françoise Julie Léona (avec accent aïgu) mais le système refuse l'accent. Sur le certificat, l'orthographe est bien Léona. Que dois-je faire, je pars demain aux Canaries? Merci pour votre réponse.
Mon GSM : +32 479 24 96 22

Veuillez me contacter rapidement car je ne peux pas continuer les étapes du formulaire requis pour entrée, j'ai envoyé mon formulaire dimanche , j'arrive jeudi 20.01.2022 . mon telephone est +41796441102- Merci je suis perdue !
B Bopp Billon

My email address registers as invalid when completing StPH form.

Have input initial details for Maritime SpTH, but no confirmation from sphth@redacted received (no Form identifier or Security Code). Have tried different emails (checked junk)/browsers, nothing works.
I am travelling with Brittany Ferries Tuesday arriving Wednesday.
The only thing that has worked is filling in the aviation form and using my ferry booking reference for flight number and British Airways as provider.
Hopefully this will be enough, as I have managed to fill in the important details.

when I reach the end of the form it says the form could not be created . a form already exists for the specified data. PLeasehelp me complete the form

SpTH ap werkt niet en ik vlieg maandag

I want to get my QR code but when I try to upload my COVID19 vaccination certificate it does not allow me to because it says that I have written my details in the beginning wrong and they do not match with my document. In real life that is correct because neither the app nor the website allow to write my name the way that is on my ID, Passport and COVID 19 vaccination certificate which is "An-Nikol Kaneva". It does not match because I cannot use symbols like my stripe "-" and now it does not let me continue with filling out the form. This is a big hole in the way the system works that needs to be fixed because now I have no clue what to do, so please help!

hello I have filled out form but I get a message at the end -cannot complete a form already exists

My application says "form already exists"so I cannot obtain a QR code and I cannot find continue form.

It says the form aleeady exists, how can I complete it? I have a flight tomorrow, please tell me asap.

When submitting form it is saying a form already exists for the specified data I fly out on Saturday 15th can I require sone assistance immediately

I can not validate on the end, the qpp states:
The form could not be created. A form already exists for the specified data.
We tried several times, deleted all other data, the app itself etc. Please help we depart in 2 hours.
Thanks suzanne

New account

the app doesn't open!
saturday we want to fly to canarias!
app version 4.6.4
galaxy s20 FE 5G
android 11

I cannot get my QR code message saying gorm already exists i am traveling on Thursday morning and cant obtain code please help

J'ai perdu mon Identifiant du formulaire et mon code d'accès pour continuer à remplir mon formulaire mon vol est pour demain merci de m'aider

We fly tomorrow but we get the error all the time: Please check te personal data entered in the health control form, because they do not match those of your certificate. I already filled the form succesfully on my previous yourney's and now I got problems. My friend have the same problems. We have Dutch QR-codes for vaccination. Thanks for your help

I have part completed my partner’s SPTH form Bu can’t now complete it although I have done my own one! Please guide me to complete hers successfully

I cannot open the form as it says there already is one. I don't have the first email so I don't know the form identifier or security code you sent me. Can I please start all over again

I am trying to fill in details for my trip to Tenerife tomorrow morning but the site will not let me proceed past the first part until i have a passcode etc. It seems that i was looking on the site in advance and now I dont have the information to proceed any further . If my fist registery could be cleared i think it would allow me to start afresh.

Suis trompée sur la date d arrivée de mon formulaire stph et impossible de corriger Que faire?

ik heb enkele dagen mijn formulier FCS SPTH PORTAL ingevuld en moet nu mijn qr code krijgen hoe

Was bedeutet Formularkennung im Anmeldebogen ?

Hallo,

ich habe das Problem, das ich unabsichtlich Transit angekreuzt habe und jetzt das Formular nicht mehr ändern kann.

Impossible d obtenir mon qrcode. Je suis a jour dans mes vaccins. Mon vol est dans 3 heures. Au secours

I started the SpTH form several days ago and received your email to go on to complete the form but I am having trouble. When I click continue it tells me that the form already exists and click continue but each time a
I click continue I get the same message. I am flying early on the 8th and need help quickly please - Sandy Clough

I did not receive my QR Code per Mail to travel tomorrow.

a letter in the registration is incorrect. My name is not REINZ. Correct is RENZ and I can't change it anymore, I can't re-register it

Trying to complete the form for entry to Spain but we have lost the original email with the Initial registration and form code and direct access to the partly completed form - can you help pleasse as we fly tomorrow morning Tuesday 4 Jan at 0700

I can’t get a code as it’s sayin form already exists please help as my flight is tomorrow

Impossible de compléter mon formulaire

I cannot generate qr code and get the message: the form could not be created, a form already exists for the specified data. But I do not know how to obtain a copy?

We cannot complete the form as no email has arrived. Also, we can't create a new form. Our flight leaves in 48 hours. Please help

Je n arrive pas à récupérer mon formulaire déjà créé

I want to fly tomorrow to spain. I register in the SpTH form all my data and the end I don´t receive the OR code. The error message is: a formular/document are existing. And another message is - not validated.

I am trying to complete Travel Form on the App and can get all the way to the end, after entering Vaccine info etc. When I try to "get QR Code" I get the following message: Error: The Form could not be created. A form already exists for the specified data. thanks for your help!

Bonjour je n arrive plus à retrouver mes codes de sécurité.

Spth form says form already exists

Hi there,

For the entry to Spain I created the entry form for myself and my wife as fellow travelers via the Internet (spth.gob.es) a few days ago, which the system has also confirmed. But I was only able to complete it yesterday (48 hours before the departure date 01/01/2022).
Therefore, unfortunately, I only know since yesterday that the system will accept the EU Covid certificate from me but not that from my wife.
After many phone calls with the travel agency, the foreign office, the airline, etc., I then filled out the forms individually and in one session via the Internet, with the result that I myself could received a QR code for the immigration form but not for my wife, because her Covid certificate has not been validated - not even after several different attempts.
After further phone calls, I downloaded the spth app onto my mobile phone and completely re-filled the form for my wife using the app. Her Covid certificate was then accepted, so I received the request to receive the QR code for the electronic entry form. When I wanted to create the CR code for the form, I received the message that a form already exists and that - according to the app - no QR code could be created (see 4th appendix).
Half an hour ago we installed the app at the mobile phone of my wife: same result: the system sais, there is already a form and so it will not create the qr code.
In the app we could not find a link to "complete the existing form".
We need help asap, because our trave start is 01.01.2022 at 12:40 o´clock.
Kind regards
H.-O. Berten
We have screen shots of the problem but here is no chance to add them

Hello,
I'm travelling from Hannover to Teneriffa and my flight is going tomorrow around 6:30 am (UTC+1).
My Flightnumber is XR2251 and I have already created a formular with the QR-Code via the App.
By accident I tipped the wrong Seatnumber, it should have been 26C instead of 36C and I can't change it anymore since I cant delete it or create a new formular.

Is that a problem and can you help me out with that?
I hope for a quick answer and thank you already

Greetings,
Lennart Paga

RYANAIR have recently changed our flight to Alicante, Spain from 13/01/2022 to 15/01/2022. The SPTH phone app will not allow me or my wife Heather MARTIN to edit the document to the new amended flight arrival in Spain. Please can you alter our documents to the new correct date of arrival and advise us when this has been done. Our departure date from Spain is not altered or the address we are staying at. Many thanks. Kind regards Paul MARTIN 07989417274