Contact SpTH Customer Service

Hi, Completed on app, but comes up with error at end:
the form could not be created. a form already exists for the specified data

I get the message: The form already exists, when I want to get my QR-code.

I travel on 13th March. I have been able obtain a Spth form and obtain the QR code for myself. However when I try to complete Spth for my wife I am getting an error message stating this form already exsts. I am completing the form correctly. The difference on her form is that she was diagnosed with Covid on 15th February. We have the UK recovery form valid from 26th February. The form also does not seem to be accepting her seat number on the flight. Can you help please.

My form was ok but my form keeping get the same message The form could not be created, Please try again later . That message Is the same for the last 24 hours and we fly on the 12 of March please help

Could you please reset my QR code as there is mistake on it. Fly 12march fly number x32112 seat 27d

Hi, When i tick the captcha button I get an error on the app, "the form could not be created. A form already exists for the specified data. The "My Trips is showing as Unfinished

IMPOSSIBLE TO RECOVER THE FCS FORMULAR

I have complete ferry details for my trip to Spain. Received a form code and identifier code but no QR code. When trying again I am being told that the form has been completed but I haven't seen the from. Confused!

Ich bekomme keinen Code .Es steht dort das bereits ein Formular existiert. Was kann ich tun. Es ist dringend.

I have been trying to complete my Spanish Locator Form for 2hrs! I'm getting the following message 'the form could not be created. A form already exists for the specified data'. Please advise

When I complete the SpTH form on the app I get an error message saying “the form could not be created . A form already exist for the specified data.

i try to retrieve my form to complete it, and enter all the codes etc. but keep getting error message :FORM CANNOT BE FOUND . please help me.

Hilfe, wir möchten morgen fliegen und Ich kann die Flugnummer bei dem Formular nicht eingeben, da alphanummerische Daten angeben werden.
? Was mache ich nun

Trying to retrieve my husband’s location form but no codes will work. Urgent as we fly at 12 today

Hi I cannot complete the passenger locator forms as it says a form already exists :-(
I have tried with my hotmail and gmail accounts - please advise

PLEASE HELP.... i filled my form for tenerife ready to fill in again 48 hrs before. i had a form from a Jan.to gran canaria holiday that was cancelled....so only got these details with access codes etc...however these codes will not work..i am so worried as i cant get into it and i am going away with my grandchildren...i didnt get a second code for tenerife..i have tried to restart the form but it says one already exists but i cant get in,,,please please help

Hi I am trying to access my qr code bit says the form already exists

hallo

it is not possible to get a code, when I try to save my EU Covid there is a validerungsmistake. it is not possible to go on. I will fly to mallorca on te 8of march

Saying the form already exists and won't give me qr code

I had started a health for for a holiday in majorca a few weeks ago but can get signed in now as I've lost my access code etc? What can I do

i get "form could not be created. A form already exists with the specific data

I used the app, I did not receive an email so I can’t update the information. One point of failure is poor design

Hello, I have a severe problem. I have an account and want to register. The system always tells me, that there is already a form and I am not able to go on in process. It tells me to erase the form.
When I want to erase the form, it tells me, there is no form existing.
What can I do - we have to travell to Tenerife on saturday (5.3.)morning 6.00 o´clock.....
Please help us as soon as possible. Actually there is no other document existing (passport).
Thanks!
Christian Lindner

I AM TRYING TO COMPLETE MY LOCATER FORM FOR MY SELF AND MY PARTNER RITA COLLINS BUT AM BEING TOLD THAT YOU CAN NOT RETRIVE OUR FORMS WE HAVE OUR CODES THESE BEING 081708 FOR ME AND 247234 FOR RITA COLLINS WE ARE DEPARTING FROM IRELAND ON THE 5TH OF MARCH
CAN YOU HELP ME PLEASE
REGARDS DAVID BECKMAN

Ich habe bisher keinen QR Code bekommen ?

Ich habe bisher noch keinen QR Code bekommen

Hello, I want to fill in the form, but I got the message That the form could not be created because a form already exists. Woul should I do to solve this? Regards,
Wim Burm

When I try to finalise form it says’ cannot Be created. A form already exists for the data. What shall I do? Fly tomorrow! Please help!

I cant complete my form it says already exists when i try to get my qr code

I cannot register my EU Digital Covid Certificate. It alwasy shows "Validierungsfehler" (Validation mistake). I start my travel to Mallorca on 5. March early morning. what should I do. (it is my fourth Vaccination Certificate). Please hurry: Regards W.J. Graf

Hi
I'm having terrible trouble trying to recover myself and my wife's spth completed forms

When I reach the end of the form and request my QR code I get an error message stating 'this form could not be created. A form already exists for the specified data.'
Please provide urgent assistance to resolve this error.

Cannot find the town Guia de Isora, Tenerife, 38687 Spain, where the hotel is located on your list. What can I do ?

I have been trying to fill in the Locator form for several hours and found it very frustrating to complete. It keeps telling me that the form already exists. I just need the qr code??

please help i fly to palma tomorrow and cannot retrieve my form

I have applied for a passenger locator form under passport number 128749843, but have lost your email in which my identifier was given. The code to retrieve in the email is 857214, can you please re-send the email to me to enable me to proceed and complete the form? I need your help urgently as I am due to fly on Wednesday 2nd March to Tenerife on Jet 2 flight LS1265 departing Birmingham at 07.25. Thank you

Can’t get code

Travelling to Lanzarote from UK tomorrow morning on flight LS705 (1st March) and your website seems down and suggests 'cannot recognise flight as well? (Jet2) therefore I cannot create my 'health form'

Impossible to connect on your website travelin 3 march early morning

Cannot get a Spanish qrcode because it said can.t create form because there is already another form.

hi i fly out to spain on wednesday and i cant get code from spth
it keeps saying
THE FORM COUULD NOT BE CREATED, A FORM ALREADY EXISTS FOR THE SPECIFIED DATA
can you please resolve this for me , thank you

In der App ist alles validiert, aber ich bekomme keinen QR-Code

I can't get QR code it keeps saying account exists and I keep putting code in and go through link I travel tomorrow morning at 6am and can't get QR code so stressful have been trying for over 7 hrs can you help please

Hello,
i have issues with the form of my son and i cant change it.
I wanted to change it from Transit to Fastcontrol, apperently i have done something wrong.
After trying to change it (actually i could not change anything), it told me that che QR code is now invalid, but i did not get any other QR code.

How should i proceed?

It is for my son, 10years old, Mattia Santacroce.
We will fly tomorrow at 13.10.

This is his Formular-ID:
a0a5c372-ac5b-4aa8-bfb5-8b0feb393808

Could you pls help me or at least tell me if the QR code is still valid?

Saludos
Francesca Santacroce

I haven't received the email with the security code and link to rest of the form.
I have tried many times.

Hallo liebes Team,
ich bekomme immer die Meldung:
Das Formular konnte nicht erstellt werden. Es existiert bereits ein Formular für die angegebenen Daten.
Was könnte ich falsch gemacht haben?
Viele Grüße Sabine

Je tente d'enregistrer mon pass sanitaire UE qui est tout à fait valide et sous le bon format et il y a un message d'erreur , je pars demain matin 8

Completed passenger locator form but unable to get QR code. Message reads "the form could not be created. A form already exists for the specified data"

I got the code QR for the Fast Control but I could not fill in the form for my wife. The reason might be that the name on the air ticket -Cristina Smessow- is not the same as the name on the sanitary pass -Cristina Albu Smessow- Albu is her maiden name. How shall I proceed to get her fast control QR code?

I het the message: the form voelde not be creatief. A form already exists fir the specifiek data.

I have not received a mail to finish my locator it is within 48 hours for my travel to spain

I have filled out SPTH forms as a group when i try and complete them it says cant retrieve the forms i fly out in 36 hrs tried everything

Good Morning, I made a mistake in tipping the date of birth of my son and I cannot change it or create a new record as the file is already registered, we are traveling tomorrow, what should I do

I am trying to fill in my passenger locator form but it gives me the message the form could not be created a form already exists for the specified data please advise

The City we go to in Spain (València) cannot found. We are not able to go further on. What should we do?

Can’t log in to finish form don’t have the codes sent to my email

We fly to Fuerteventura tomorrow and I am unable to complete my husbands health form, not able to retrieve the QR code either. Can I complete a paper form at the airport?

Unable to generate QR Code error message "Form already exists"

When I try to fill in the spth.gob.es FCS paper, it says I already have one. I did fill in the papers, but they were not filled in correctly, because my flight was canceled. Now I cannot fill in another one which means I can´t go to Spain.

When i try to fill out an FCS form it tells me it already exists but i know it doesn't.

When trying to get qr code message "The form could not be created. A form already exists for the specified data."

When i try to get my QR, it says: "The form could not be created. A form already exists for specified data." Please answer quickly, im leaving for spain tomorrow.

erreur de validation quand je upload le pass vaccinal
Que faire? depart demain
Puisse je supprimer le formulaire et create un nouveau

Kann nicht validiert werden

Hi I can't finish to complete my form to fly to Spain tomorrow.

I can not complete the Spanish health form online. It's not accepting my UK covid cerificate. I am due to fly to Spain in 2 days

My control health form keeps telling me that it already exists. Therefore not letting me get my QR code. Please can you help, as we fly tomorrow morning

Trying to copmplete forms says form already exists

This form already exists but cannot retrieve any information

QR code cannot be created due to different data in DCC / QR code and personal information. This is because the surname of my wife is Peiffer-Meyer. But "-" is not accepted as a Character when asking for personal details - here in field "surname". Using PeifferMeyer (without "-") works here, but make problems when reading the surname in the Covid-QR-Code (DCC).

How to proceed ?
norbert.meyer@redacted
marion.peiffer-meyer@redacted
+4915228618883

Cannot retrieve my form to finish form to register for my QR number

spth.gob.es/recover/e1032e9c-cfeb-4117-8e3a-465b2e8ceba2
I cant check in with the code you sent me. what shall i do?
Flight SR3696 now sunday landing Tenerrife 13:10

Good day,
I am trying to create an entry document or get the QR code via the SpTH website. I can get to the health questions and select the files for the digital vaccination certificates. If I try to save afterwards, it tells me that the server cannot be reached and that I should try again later. We have to start driving right away to reach the ferry in time. How should I proceed now?
Greetings Thomas Hogrefe

Buenos días,
Estoy intentando crear un documento de entrada u obtener el código QR a través del sitio web de SpTH. Puedo acceder a las preguntas de salud y seleccionar los archivos para los certificados digitales de vacunación. Si trato de guardar después, me dice que no se puede acceder al servidor y que debo volver a intentarlo más tarde. Tenemos que empezar a conducir de inmediato para llegar a tiempo al ferry. ¿Cómo debo proceder ahora?
Saludos Thomas Hogrefe

Hello,

Following completion of the form, an error message appeared saying: Error
The form could not be created. A form
already exists for the specified data

I am due to fly out today at 16.20. I would really appreciate your help

Theresa

Travelling 19th Feb to Barcelona from uk and on completing SpTH travel form I receive the following message: the form could not be created a form already exists for the specified data.. please assist

Dear Mr and Ms,
i want to register mey covid Pass on SpTH but i am a Doctor so in front of my Name has to be an "Dr." . the problem ist "." is not allowed in ur app but i have to write it to confirm my covid certificate where my name has also an " Dr." . plz help me as fast as possible because we wanna travel to spain on saturday morning, best regards

I am unable tocomplete the form as it says 'a form already exists for the specified data'. I need to complete asap to get me QR code- please help !!!!

Form already exists but nor in my app. And I can’t male a new one! What van I do?

je n'arrive pas à remplir la deuxième partie du formulaire et donc je n'ai pas le QR code

Hi
We want to visit barcelona next week.we didnt get any vaccine.is pcr test made 72h prior arrival enough?

bonjour , je n'arrive pas a recuperer mon formulaire a completer pour le voyage le 18/02/2022

Trying to fill the form out to fly first thing tomorrow and keep getting the message something has gone wrong with the server please try again in a few minutes
Been trying all day and my flight is @ 7.25am ??????

How to I modify FCS form that’s completed

It won't let me get my QR code on the app as it says there is another form there isn't. I'm flying in 2 days and there is no way to get my QR code. Please delete any forms associated with my name and I will start again.

Hello,
I tried many time to register an account but when I have to confirm the mail with a code I don't have, I checked spam and tried with an other mail but still doesn't work...
Thank you

Hello,
when I will open the App I only see the startpage, I have acces to my documents.

Validatie fouit

I completed the form SPTH but I did no receive the email to give me the security code and thus finalize the form and have le QR code.

I can’t get a QR code using either the app or the website

Hallo,

I have entered the wrong flight-number and need to correct it, how can I do this???

I have completed the spths form as far as possible, how will I be able to access it 48 hours before I travel. I cannot find how to continue a form nor did I receive any confirmation that my form had been accepted.

It says that a form cannot be created as form already exists with the specified data

i have filled in the form to get a qr code for myself and my partner and both forms it keeps saying data already exsists and then will not go any further . no phone contact number for help . all the imformation was correct right up to the last page then it stops and no qr code is issued.

jai un probleme avec inscription

i cannot finish my registration itstates " the form could not be created, A form already exists for the specified data." what should i do?

Hallo ! Im Einreiseformular für morgen ! ist mein Name falsch geschrieben .Ich kann es nicht ändern ? Was muss ich tun ?Fr.Grüße Corinna Haseloff

Habe keine QR Code bekommen. Kann kein Neues Formular ausfüllen?????????????????????

The form already exist for specified data

I have entered all data into the app as requested.
It shows error; A form could not be created. A form already exists for this data

My form is incomplete as the message is saying I have tried to complete it twice. Please can you help me .I'm flying on Saturday