Published by Aena SME, S.A

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with SpTH?



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Why chat with our AI SpTH Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of SpTH.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Latest update addressed crashes on Samsung devices running Android 11.When filling out info that you need to refer to throughout the process, it really helps when an App doesn't switch you to different pages of the form every time you switch back and forth between it and the other Apps that contain that info.

2. Lastly, it should have the option to edit any info when entering the wrong information.I thought this was the best app of its kind that I had used for these travel forms until I got into entering information.

3. The "form alias" is confusing and there isn't any question sign link giving further description of what correct information is needed.

4. It's only clear by context what you agree to.For an app that is supposed to collect simple data and simplify a complex process, this is a spectacular and infuriating failure on both counts.

5. The worst thing is that if you lock your screen without completing the given page, it clears the information you put In.This could be made a lot easier to understand.

6. If your phone falls asleep or if you have to open another app to find the information, it clears your entries.

7. "Home Address" for instance rather than just "Address", confusing as it displays a Spanish flag by default at the foot of the page, so I assumed it was the address of my destination.Bad use flow.

8. After update you have to clear the data for the app to have it working again, otherwise it crashes immediately.

9. Once the missing information is put in one has to navigate through all the forms to re-apply only to get another missing/bad information notice.

10. Incorrect data is not immediately recognized but sometimes only when you try to send the form.

11. Upon clearing data you will obviously loose the form you created.

Steps to Troubleshoot & Fix SpTH Issues

1. Fix SpTH Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SpTH: Restarting the app will resolve most errors.
  2. Update the SpTH App. Here is how:
    1. On Android goto PlayStore » Search for "SpTH" » Open SpTH » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SpTH » click "UPDATE".
  3. Clear SpTH app cache: Clearing cached data will force your app to retrieve the latest data directly from SpTH servers.
    1. On Android, goto Settings » Apps » Select "SpTH" » click Storage » click "Clear Cache".
  4. Check SpTH app permissions. If any of these permissions required to use your device's features are disenabled, SpTH might not work.
  5. Uninstall and reinstall SpTH. If nothing else has worked, completely uninstall SpTH then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SpTH not working


2. Fix SpTH Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SpTH be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SpTH not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SpTH may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 years ago by kenneth meek

Hi, Completed on app, but comes up with error at end: the form could not be created. a form already exists for the specified data

— 3 years ago by Karen

I get the message: The form already exists, when I want to get my QR-code.

— 3 years ago by George Watson

I travel on 13th March. I have been able obtain a Spth form and obtain the QR code for myself. However when I try to complete Spth for my wife I am getting an error message stating this form already exsts. I am completing the form correctly. The difference on her form is that she was diagnosed with Covid on 15th February. We have the UK recovery form valid from 26th February. The form also does not seem to be accepting her seat number on the flight. Can you help please.

— 3 years ago by Patrick McManamon

My form was ok but my form keeping get the same message The form could not be created, Please try again later . That message Is the same for the last 24 hours and we fly on the 12 of March please help

— 3 years ago by Clemente

Could you please reset my QR code as there is mistake on it. Fly 12march fly number x32112 seat 27d

— 3 years ago by Andrew Knight

Hi, When i tick the captcha button I get an error on the app, "the form could not be created. A form already exists for the specified data. The "My Trips is showing as Unfinished

— 3 years ago by vadin

IMPOSSIBLE TO RECOVER THE FCS FORMULAR

— 3 years ago by Ronald McKenzie

I have complete ferry details for my trip to Spain. Received a form code and identifier code but no QR code. When trying again I am being told that the form has been completed but I haven't seen the from. Confused!

— 3 years ago by Hertha Caroline Crivellari

Ich bekomme keinen Code .Es steht dort das bereits ein Formular existiert. Was kann ich tun. Es ist dringend.

— 3 years ago by Roy Girling

I have been trying to complete my Spanish Locator Form for 2hrs! I'm getting the following message 'the form could not be created. A form already exists for the specified data'. Please advise

— 3 years ago by Timothy Dowling

When I complete the SpTH form on the app I get an error message saying “the form could not be created . A form already exist for the specified data.

— 3 years ago by colin knapman

i try to retrieve my form to complete it, and enter all the codes etc. but keep getting error message :FORM CANNOT BE FOUND . please help me.

— 3 years ago by Bogatzki, Anne

Hilfe, wir möchten morgen fliegen und Ich kann die Flugnummer bei dem Formular nicht eingeben, da alphanummerische Daten angeben werden. ? Was mache ich nun

— 3 years ago by Angela Hopwood

Trying to retrieve my husband’s location form but no codes will work. Urgent as we fly at 12 today

— 3 years ago by Roland barnes

Hi I cannot complete the passenger locator forms as it says a form already exists :-( I have tried with my hotmail and gmail accounts - please advise

— 3 years ago by kim

PLEASE HELP.... i filled my form for tenerife ready to fill in again 48 hrs before. i had a form from a Jan.to gran canaria holiday that was cancelled....so only got these details with access codes etc...however these codes will not work..i am so worried as i cant get into it and i am going away with my grandchildren...i didnt get a second code for tenerife..i have tried to restart the form but it says one already exists but i cant get in,,,please please help

— 3 years ago by Angela Brown

Hi I am trying to access my qr code bit says the form already exists

— 3 years ago by Marie Luise Genschel

hallo it is not possible to get a code, when I try to save my EU Covid there is a validerungsmistake. it is not possible to go on. I will fly to mallorca on te 8of march

— 3 years ago by Karen Barlow

Saying the form already exists and won't give me qr code

— 3 years ago by Peter Hutchinson

I had started a health for for a holiday in majorca a few weeks ago but can get signed in now as I've lost my access code etc? What can I do

— 3 years ago by Jesus Escobar

i get "form could not be created. A form already exists with the specific data

— 3 years ago by Mark Overell

I used the app, I did not receive an email so I can’t update the information. One point of failure is poor design

— 3 years ago by Lindner, Christian

Hello, I have a severe problem. I have an account and want to register. The system always tells me, that there is already a form and I am not able to go on in process. It tells me to erase the form. When I want to erase the form, it tells me, there is no form existing. What can I do - we have to travell to Tenerife on saturday (5.3.)morning 6.00 o´clock..... Please help us as soon as possible. Actually there is no other document existing (passport). Thanks! Christian Lindner

— 3 years ago by david beckman

I AM TRYING TO COMPLETE MY LOCATER FORM FOR MY SELF AND MY PARTNER RITA COLLINS BUT AM BEING TOLD THAT YOU CAN NOT RETRIVE OUR FORMS WE HAVE OUR CODES THESE BEING 081708 FOR ME AND 247234 FOR RITA COLLINS WE ARE DEPARTING FROM IRELAND ON THE 5TH OF MARCH CAN YOU HELP ME PLEASE REGARDS DAVID BECKMAN

— 3 years ago by Elke ThelenHuth

Ich habe bisher keinen QR Code bekommen ?

— 3 years ago by Lothar Huth

Ich habe bisher noch keinen QR Code bekommen

— 3 years ago by Wim Burm

Hello, I want to fill in the form, but I got the message That the form could not be created because a form already exists. Woul should I do to solve this? Regards, Wim Burm

— 3 years ago by John Olma

When I try to finalise form it says’ cannot Be created. A form already exists for the data. What shall I do? Fly tomorrow! Please help!

— 3 years ago by Cian Brew

I cant complete my form it says already exists when i try to get my qr code

— 3 years ago by Werner J. Graf

I cannot register my EU Digital Covid Certificate. It alwasy shows "Validierungsfehler" (Validation mistake). I start my travel to Mallorca on 5. March early morning. what should I do. (it is my fourth Vaccination Certificate). Please hurry: Regards W.J. Graf

— 3 years ago by John Cullen

Hi I'm having terrible trouble trying to recover myself and my wife's spth completed forms

— 3 years ago by Rosemary Vaughan

When I reach the end of the form and request my QR code I get an error message stating 'this form could not be created. A form already exists for the specified data.' Please provide urgent assistance to resolve this error.

— 3 years ago by Scherer

Cannot find the town Guia de Isora, Tenerife, 38687 Spain, where the hotel is located on your list. What can I do ?

— 3 years ago by Gary baker

I have been trying to fill in the Locator form for several hours and found it very frustrating to complete. It keeps telling me that the form already exists. I just need the qr code??

— 3 years ago by phyllis Holmes

please help i fly to palma tomorrow and cannot retrieve my form

— 3 years ago by David Tabbernor

I have applied for a passenger locator form under passport number 128749843, but have lost your email in which my identifier was given. The code to retrieve in the email is 857214, can you please re-send the email to me to enable me to proceed and complete the form? I need your help urgently as I am due to fly on Wednesday 2nd March to Tenerife on Jet 2 flight LS1265 departing Birmingham at 07.25. Thank you

— 3 years ago by Thomas Mullan

Can’t get code

— 3 years ago by Gerard Cavanagh

Travelling to Lanzarote from UK tomorrow morning on flight LS705 (1st March) and your website seems down and suggests 'cannot recognise flight as well? (Jet2) therefore I cannot create my 'health form'

— 3 years ago by Wilfrid Le Naour

Impossible to connect on your website travelin 3 march early morning

— 3 years ago by Van groesen

Cannot get a Spanish qrcode because it said can.t create form because there is already another form.

— 3 years ago by john lonnie

hi i fly out to spain on wednesday and i cant get code from spth it keeps saying THE FORM COUULD NOT BE CREATED, A FORM ALREADY EXISTS FOR THE SPECIFIED DATA can you please resolve this for me , thank you

— 3 years ago by Pelz Sabine

In der App ist alles validiert, aber ich bekomme keinen QR-Code

— 3 years ago by Ronald Kane

I can't get QR code it keeps saying account exists and I keep putting code in and go through link I travel tomorrow morning at 6am and can't get QR code so stressful have been trying for over 7 hrs can you help please

— 3 years ago by francesca santacroce

Hello, i have issues with the form of my son and i cant change it. I wanted to change it from Transit to Fastcontrol, apperently i have done something wrong. After trying to change it (actually i could not change anything), it told me that che QR code is now invalid, but i did not get any other QR code. How should i proceed? It is for my son, 10years old, Mattia Santacroce. We will fly tomorrow at 13.10. This is his Formular-ID: a0a5c372-ac5b-4aa8-bfb5-8b0feb393808 Could you pls help me or at least tell me if the QR code is still valid? Saludos Francesca Santacroce

— 3 years ago by Phil Stone

I haven't received the email with the security code and link to rest of the form. I have tried many times.

— 3 years ago by Sabine

Hallo liebes Team, ich bekomme immer die Meldung: Das Formular konnte nicht erstellt werden. Es existiert bereits ein Formular für die angegebenen Daten. Was könnte ich falsch gemacht haben? Viele Grüße Sabine

— 3 years ago by Clémence Nayrolles

Je tente d'enregistrer mon pass sanitaire UE qui est tout à fait valide et sous le bon format et il y a un message d'erreur , je pars demain matin 8

— 3 years ago by Deirdre Scanlon

Completed passenger locator form but unable to get QR code. Message reads "the form could not be created. A form already exists for the specified data"

— 3 years ago by Serge SMESSOW

I got the code QR for the Fast Control but I could not fill in the form for my wife. The reason might be that the name on the air ticket -Cristina Smessow- is not the same as the name on the sanitary pass -Cristina Albu Smessow- Albu is her maiden name. How shall I proceed to get her fast control QR code?

— 3 years ago by Jolanda

I het the message: the form voelde not be creatief. A form already exists fir the specifiek data.

— 3 years ago by sinead murphy

I have not received a mail to finish my locator it is within 48 hours for my travel to spain

— 3 years ago by David Morrison

I have filled out SPTH forms as a group when i try and complete them it says cant retrieve the forms i fly out in 36 hrs tried everything

— 3 years ago by guerin

Good Morning, I made a mistake in tipping the date of birth of my son and I cannot change it or create a new record as the file is already registered, we are traveling tomorrow, what should I do

— 3 years ago by Christopher Batten

I am trying to fill in my passenger locator form but it gives me the message the form could not be created a form already exists for the specified data please advise

— 3 years ago by Verena Peitzmeier

The City we go to in Spain (València) cannot found. We are not able to go further on. What should we do?

— 3 years ago by Richard Johnston

Can’t log in to finish form don’t have the codes sent to my email

— 3 years ago by Christine Steele

We fly to Fuerteventura tomorrow and I am unable to complete my husbands health form, not able to retrieve the QR code either. Can I complete a paper form at the airport?

— 3 years ago by Colleen Hughes

Unable to generate QR Code error message "Form already exists"

— 3 years ago by Iwan Eleveld

When I try to fill in the spth.gob.es FCS paper, it says I already have one. I did fill in the papers, but they were not filled in correctly, because my flight was canceled. Now I cannot fill in another one which means I can´t go to Spain.

— 3 years ago by Bob Clark

When i try to fill out an FCS form it tells me it already exists but i know it doesn't.

— 3 years ago by Schroyens

When trying to get qr code message "The form could not be created. A form already exists for the specified data."

— 3 years ago by Nicoline Rønn Clausen

When i try to get my QR, it says: "The form could not be created. A form already exists for specified data." Please answer quickly, im leaving for spain tomorrow.

— 3 years ago by HELA BEN MAALEM

erreur de validation quand je upload le pass vaccinal Que faire? depart demain Puisse je supprimer le formulaire et create un nouveau

— 3 years ago by Brigitte Laibacher

Kann nicht validiert werden

— 3 years ago by Agathe BERGONIER

Hi I can't finish to complete my form to fly to Spain tomorrow.

— 3 years ago by Brent Davies

I can not complete the Spanish health form online. It's not accepting my UK covid cerificate. I am due to fly to Spain in 2 days

— 3 years ago by Mr A Brown

My control health form keeps telling me that it already exists. Therefore not letting me get my QR code. Please can you help, as we fly tomorrow morning

— 3 years ago by John coffey

Trying to copmplete forms says form already exists

— 3 years ago by Kevin hopkins

This form already exists but cannot retrieve any information

— 3 years ago by Norbert Meyer

QR code cannot be created due to different data in DCC / QR code and personal information. This is because the surname of my wife is Peiffer-Meyer. But "-" is not accepted as a Character when asking for personal details - here in field "surname". Using PeifferMeyer (without "-") works here, but make problems when reading the surname in the Covid-QR-Code (DCC). How to proceed ? norbert.meyer@redacted marion.peiffer-meyer@redacted +4915228618883

— 3 years ago by John moore

Cannot retrieve my form to finish form to register for my QR number

— 3 years ago by Wolfgang Fuest

spth.gob.es/recover/e1032e9c-cfeb-4117-8e3a-465b2e8ceba2 I cant check in with the code you sent me. what shall i do? Flight SR3696 now sunday landing Tenerrife 13:10

— 3 years ago by Thomas Hogrefe

Good day, I am trying to create an entry document or get the QR code via the SpTH website. I can get to the health questions and select the files for the digital vaccination certificates. If I try to save afterwards, it tells me that the server cannot be reached and that I should try again later. We have to start driving right away to reach the ferry in time. How should I proceed now? Greetings Thomas Hogrefe Buenos días, Estoy intentando crear un documento de entrada u obtener el código QR a través del sitio web de SpTH. Puedo acceder a las preguntas de salud y seleccionar los archivos para los certificados digitales de vacunación. Si trato de guardar después, me dice que no se puede acceder al servidor y que debo volver a intentarlo más tarde. Tenemos que empezar a conducir de inmediato para llegar a tiempo al ferry. ¿Cómo debo proceder ahora? Saludos Thomas Hogrefe

— 3 years ago by Theresa Clare

Hello, Following completion of the form, an error message appeared saying: Error The form could not be created. A form already exists for the specified data I am due to fly out today at 16.20. I would really appreciate your help Theresa

— 3 years ago by Rachel Goodleff

Travelling 19th Feb to Barcelona from uk and on completing SpTH travel form I receive the following message: the form could not be created a form already exists for the specified data.. please assist

— 3 years ago by Egermann

Dear Mr and Ms, i want to register mey covid Pass on SpTH but i am a Doctor so in front of my Name has to be an "Dr." . the problem ist "." is not allowed in ur app but i have to write it to confirm my covid certificate where my name has also an " Dr." . plz help me as fast as possible because we wanna travel to spain on saturday morning, best regards

— 3 years ago by JILLIAN MARY WALLIS

I am unable tocomplete the form as it says 'a form already exists for the specified data'. I need to complete asap to get me QR code- please help !!!!

— 3 years ago by Bart Looije

Form already exists but nor in my app. And I can’t male a new one! What van I do?

— 3 years ago by karine boucher

je n'arrive pas à remplir la deuxième partie du formulaire et donc je n'ai pas le QR code

— 3 years ago by Jakub Gebala

Hi We want to visit barcelona next week.we didnt get any vaccine.is pcr test made 72h prior arrival enough?

— 3 years ago by AZZAN Georges Salah

bonjour , je n'arrive pas a recuperer mon formulaire a completer pour le voyage le 18/02/2022

— 3 years ago by Susan Waldie

Trying to fill the form out to fly first thing tomorrow and keep getting the message something has gone wrong with the server please try again in a few minutes Been trying all day and my flight is @ 7.25am ??????

— 3 years ago by Douglas Mincey

How to I modify FCS form that’s completed

— 3 years ago by Victoria Swain

It won't let me get my QR code on the app as it says there is another form there isn't. I'm flying in 2 days and there is no way to get my QR code. Please delete any forms associated with my name and I will start again.

— 3 years ago by Breckler

Hello, I tried many time to register an account but when I have to confirm the mail with a code I don't have, I checked spam and tried with an other mail but still doesn't work... Thank you

— 3 years ago by thorsten schmidt

Hello, when I will open the App I only see the startpage, I have acces to my documents.

— 3 years ago by Rinze Victor Johannes Postma

Validatie fouit

— 3 years ago by Roger Labbe

I completed the form SPTH but I did no receive the email to give me the security code and thus finalize the form and have le QR code.

— 3 years ago by Jerry Steinhauer

I can’t get a QR code using either the app or the website

— 3 years ago by Sascha

Hallo, I have entered the wrong flight-number and need to correct it, how can I do this???

— 3 years ago by Irene Lloyd

I have completed the spths form as far as possible, how will I be able to access it 48 hours before I travel. I cannot find how to continue a form nor did I receive any confirmation that my form had been accepted.

— 3 years ago by Sarah Mooney

It says that a form cannot be created as form already exists with the specified data

— 3 years ago by Mark Edward Fisher

i have filled in the form to get a qr code for myself and my partner and both forms it keeps saying data already exsists and then will not go any further . no phone contact number for help . all the imformation was correct right up to the last page then it stops and no qr code is issued.

— 3 years ago by LAETITIA MAINE

jai un probleme avec inscription

— 3 years ago by Peter Goodson

i cannot finish my registration itstates " the form could not be created, A form already exists for the specified data." what should i do?

— 3 years ago by Corinna Haseloff

Hallo ! Im Einreiseformular für morgen ! ist mein Name falsch geschrieben .Ich kann es nicht ändern ? Was muss ich tun ?Fr.Grüße Corinna Haseloff

— 3 years ago by Klaus Haasen

Habe keine QR Code bekommen. Kann kein Neues Formular ausfüllen?????????????????????

— 3 years ago by Petcharat Sutton

The form already exist for specified data

— 3 years ago by Susan Edwrds

I have entered all data into the app as requested. It shows error; A form could not be created. A form already exists for this data

— 3 years ago by Mary O CAllaghan

My form is incomplete as the message is saying I have tried to complete it twice. Please can you help me .I'm flying on Saturday

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