Contact ADO Móvil Customer Service

Why should I report an Issue with ADO Móvil?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Grupo ADO to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. - the prices change seemingly at random, sometimes after you've selected your seat - it often fails when trying to book two seats at once - it often doesnt show all possible origins/destinations, making it impossible to book - rejects cards for no reason, often leading me to try multiples cards - it charges your card yet tells you it didn't work, meaning you get charged but receive no ticket Skip the app, go to a station or office and buy there.useless, waste of time app.

2. The countdown in the final stages of booking has run out before it has confirmed the last approval.I cannot check my trips, 'cause the app is stopping (and then closing) at the moment of check, I have been trying a lot of times.

3. Horrible and deleted.Endless wasted time trying to book a single ticket.

4. don't bother downloading.The app is slow and when trying to buy a ticket it says I'm missing the security code on my card but there is no place to enter it.

5. Current been an hour wasted trying to book through the app and website.

6. Im a traveler, this app is almost essential for me.The app would be good but the payment function is broken for me maybe only works with Mexican cards, they should do an English version.

7. Also it asks for crazy permissions.I have installed twice but can find nowhere to change the language from Spanish to English! Looks like a good App otherwise.

8. Tried multiple cards and PayPal, unable to complete a transaction.

9. unlike the website, the app would not recognize My Trips after logging in.

10. So I can't buy the tickets! Very frustrating!Doesn't work.

11. Please, Fix it!Amazing app, it helps me to purchase Coach tickets faster.

1. Fix ADO Móvil Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ADO Móvil: Restarting the app will resolve most errors.
2. Update the ADO Móvil App. Here is how:
   1. On Android goto PlayStore » Search for "ADO Móvil" » Open ADO Móvil » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ADO Móvil » click "UPDATE".
3. Clear ADO Móvil app cache: Clearing cached data will force your app to retrieve the latest data directly from ADO Móvil servers.
   1. On Android, goto Settings » Apps » Select "ADO Móvil" » click Storage » click "Clear Cache".
4. Check ADO Móvil app permissions. If any of these permissions required to use your device's features are disenabled, ADO Móvil might not work.
5. Uninstall and reinstall ADO Móvil. If nothing else has worked, completely uninstall ADO Móvil then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ADO Móvil not working

2. Fix ADO Móvil Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ADO Móvil be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ADO Móvil not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ADO Móvil may not be able to connect to the Internet when running in the background.