Contact Beats Customer Service

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1. The headphones work good, sound good, and charge super fast but the app takes away from any bonuses the headphones have.App doesn't work, closes all the time, my phone is constantly telling me this doesn't work.

2. However, I plug them in app doesn't reflect charge, randomly disconnect a few times a week, only way to see case change % is flip the lid around a few times til something clicks, buds don't always seat in charger correctly causing them to not disconnect or not charge.

3. I tried to locate my headphones when I couldn't find them, and it gave me a location that was 30 mins away and said they were connected at that location 4 months ago.

4. They should at least offer features on the app to make them feel more like studio headphones🗑👎I am tired of all the random crashes and stupid software updates that seem to do nothing but cause problems.

5. It only let's you toggle noise cancelation (which is also a joke on the studio³'s) on/off, which can easily be done on the headphones.

6. Lastly, it shows you how to control your headphones, but it contains zero controls in the app.

7. Bluetooth range is great, comfortable, good sound quality.

8. Thank you, and have a good day.App keeps crashing and the widget keeps disappearing no matter how many times I put it on my homescreen.

9. I love my beats, good product.The app is a joke.

10. I'm not super tech savvy, so this comparison may be out of place, but I definitely prefer my galaxy buds over these.

11. If you're going to charge as much as you do for these earbuds as a premium brand, they need to act, operate, as one from the software and hardware, app, etc.

1. Fix Beats Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Beats: Restarting the app will resolve most errors.
2. Update the Beats App. Here is how:
   1. On Android goto PlayStore » Search for "Beats" » Open Beats » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Beats » click "UPDATE".
3. Clear Beats app cache: Clearing cached data will force your app to retrieve the latest data directly from Beats servers.
   1. On Android, goto Settings » Apps » Select "Beats" » click Storage » click "Clear Cache".
4. Check Beats app permissions. If any of these permissions required to use your device's features are disenabled, Beats might not work.
5. Uninstall and reinstall Beats. If nothing else has worked, completely uninstall Beats then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Beats not working

2. Fix Beats Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Beats be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Beats not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Beats may not be able to connect to the Internet when running in the background.