Contact Apple Music Customer Service

Why chat with our AI Apple Music Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Apple Music.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Why can't I listen to what I want when I want.Personally I think it's better than spotify, BUT of course there are cons like you can't see play count of a song, also lots of songs that were remixes or features don't show up on all contributed artists' pages, andddd it won't work as fluid as on iphone, there are some glitches sometimes, but overall good, I know it'll just keep evolving.

2. Overall, I have run into close to 0 issues, exluding a minor issue I noticed where within 5 to 10 seconds of the next song, you can hear the next song for a brief second before the song thats playing ends, making it the foreground noise, which really, just sounds really good switching songs, it sounds seamless.

3. I finally got to download songs and complete albums, but when I try to listen to a downloaded album after about 2 to 3 songs it starts playing things I have never heard of before.

4. The interface is great, more options than spotify and of course LOSSLESS AUDIO on all songs.Music selection is alright.

5. When checking the properties of a song so that you can view the entire album or CD, that menu item does not exist on the Android version.

6. Why doesn't a paid subscription warrant a quality product?As an Apple person stuck with a Google device, natruly I went here, being a long time subscriber to the service.

7. Now the app randomly stops transmitting the song to bluetoothMore time passes with Apple refusing to fix issues for paying customers.

8. As of June 2023, the Android operating system version of the Apple Music does not perform the same as the IOS (iPhone) version.

9. I have it free through Verizon and it hardly loads half of the time, the enhanced sound barely works with my wireless beats earbuts and headphones and I don't ever bother downloading music due the space it takes up.

10. Hopefully it can fixed as this seems like a common problem for Android users.Won't let me download songs for listening with out using data.

11. I've been using Spotify and I wanted to try something different so I bought Apple Music.

1. Fix Apple Music Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Apple Music: Restarting the app will resolve most errors.
2. Update the Apple Music App. Here is how:
   1. On Android goto PlayStore » Search for "Apple Music" » Open Apple Music » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Apple Music » click "UPDATE".
3. Clear Apple Music app cache: Clearing cached data will force your app to retrieve the latest data directly from Apple Music servers.
   1. On Android, goto Settings » Apps » Select "Apple Music" » click Storage » click "Clear Cache".
4. Check Apple Music app permissions. If any of these permissions required to use your device's features are disenabled, Apple Music might not work.
5. Uninstall and reinstall Apple Music. If nothing else has worked, completely uninstall Apple Music then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Apple Music not working

2. Fix Apple Music Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Apple Music be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Apple Music not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Apple Music may not be able to connect to the Internet when running in the background.