Published by Apple Inc. on Oct 6, 2023

Report an issue with Apple TV.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Apple TV?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Apple Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Apple TV image 1 contact Apple TV image 2

About Apple TV

1. Subscribers can enjoy Apple Originals, including series like “Ted Lasso”, “The Morning Show”, and “Severance” as well as movies like “CODA” and “Finch” with new originals added every month. • Watch Apple TV channels including Paramount+, AMC+, Showtime, Starz and more.

2. Apple TV channels play in the Apple TV app ad-free, online or off with no additional apps, accounts, or passwords needed. • Watch new release movies or explore the catalog of over 100,000 movies and shows, including the largest catalog of 4K HDR movies. • Watch Now includes Up Next—your personal watchlist.

3. All curated and personalized to you. • The Apple TV app is the home of Apple TV+, the first all-original video subscription service that offers an award-winning and inspiring lineup of original series, films, and now, sports, beginning with “Friday Night Baseball”.

4. It helps you quickly find and watch your favorites, plus resume what you’re already watching from the moment you left off, across all your devices. • Easily find all of your purchased or rented movies and shows in the Library tab.

5. Watch exclusive Apple Originals from Apple TV+.

6. Watch new and popular movies and premium channels.

7. Get all your favorite TV, all in one app.

8. The availability of Apple TV features, Apple TV channels and content may vary by country or region.

Apple TV Customer Insights

1. After addressing any potential network issues on my end, my best guess for this is not correctly identifying, locating, or calling the available hardware resources and/or using a non-standard compression with bad implementation.Works alright on the Nvidia shield pro.

2. The previews play fine but when the show is suppose to start I get the error, "Video Not Available There's a problem loading this video.

3. The email listed below results in a template response and a bunch of links, none of them relevant to Apple TV on Android.Beautifully designed and works great... until it crashes in the most disturbing way possible.

4. For example, on first boot of my Shield TV, the app will display a show or movie in Dolby Vision and Atmos, but if I go to another app, or sleep the Shield, when I come back, the video is in SDR or stereo audio or both.

5. Picture quality is fantastic on my 4K HDR TV but lately the app has been crashing causing the picture to freeze and the audio to keep playing, I have to reboot my Chromecast Google TV to get it to play again.

6. Soft crashes, where the video freezes while the audio keeps playing, and you need to manually reboot.

7. It works on my Sony TV, just not my Chomecast with Google TV.Interface looks nice, but content (at least 4k, not heavily tested yet) has massive artifacting and is unwatchable.

8. At best we can make it through one episode of a show with visual issues, at worst we'll have to sit through two or three restarts.Can't get any shows to play on my Chromecast with Google TV.

9. Nothing.When rewinding the video many times when trying to resume playback I am getting an error that "Video Not Available There's a problem loading this video.

10. Apple needs to work on compression optimization, include decoder settings, and/or add analytic/statistics panel for better troubleshooting.

11. If this continues, check your internet connection." All other apps work fine and my internet is fast.

Steps to Troubleshoot & Fix Apple TV Issues

1. Fix Apple TV Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Apple TV: Restarting the app will resolve most errors.
  2. Update the Apple TV App. Here is how:
    1. On Android goto PlayStore » Search for "Apple TV" » Open Apple TV » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Apple TV » click "UPDATE".
  3. Clear Apple TV app cache: Clearing cached data will force your app to retrieve the latest data directly from Apple TV servers.
    1. On Android, goto Settings » Apps » Select "Apple TV" » click Storage » click "Clear Cache".
  4. Check Apple TV app permissions. If any of these permissions required to use your device's features are disenabled, Apple TV might not work.
  5. Uninstall and reinstall Apple TV. If nothing else has worked, completely uninstall Apple TV then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Apple TV not working


2. Fix Apple TV Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Apple TV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Apple TV not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Apple TV may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • No la quiero

    — by Rober 2 years ago

  • I canceled my free trial with Apple TV,and contacted them when they debited my bank account anyways(costing me an overdraft fee 30$) they said it would take a silly amount of time but that it would be returned, so having very limited funds I was watching my account waiting for the deposit in hopes to do some laundry only to watch another debit to my account so far I have received one debit returned but not the second yet (has been months now and my free trial of Apple TV has only cost me 80$ with a return of $9.99 thanks

    — by Patricia Day 2 years ago

More from the developer