Published by BTC.COM on Nov 6, 2024

Report an issue with ANTPOOL.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with ANTPOOL?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of BTC.COM to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About ANTPOOL

1. Timely Alert: Provide APP, mail, SMS, WeChat alert service, the system will send alerts in time based on the hash rate warnings threshold configured by you. 4.

2. It supports multi-coin mining, could monitor the hashrate in real time and keep track of the miner’s performance. 1.

3. You could authorize shared account for a convenient management of miners and mining farm. 2.

4. Automatic settlement and payout each day, Transparent earnings, Real-time mining data update. 3.

5. Convenient Management: Register with mailbox and you will have an account, sub-account, group, three-level account system.

6. Transparent Earnings: Support PPS, PPS+, PPLNS and other earnings modes.

7. ANTPOOL launched with a better user experience.

8. Stable Service: Top technical team, our distributed architecture supports the mining of millions of miners concurrently, and we have nodes deployed around the world with a stable 7/24 mining environment. 1. 2. 4. 6.

ANTPOOL Customer Insights

1. I just installed it and will have to use it for a month or so so I can give a valid opinion, but 4 stars look reasonable for now as UI looks okay and there is much more info comparing to ViaBTC for example.App was good, now it freezes and crashes out after login.

2. If I didn't open it, I don't get anything.Used it a lot.... till I got a s22 ultra.. now it crashes every time I use it.. not sure what's going on.

3. I haven't get access to mine bitcoin after adding bitcoin wallet address and didn't got anything after entering other wallet address also.I hate to rate this low but it no longer works.

4. I have used this app along time now but it no longer works constantly crashes so I either have to check online or not at all please fix this.There's a problem with the notification.

5. Still using but need fix bugs and issues etc .This app is unbearable, crashes upon startup freezes phone and heat it up.

6. Can't log in due to corrupted varification method, Sliding Varification is not working, slider doesn't appearThis app was literally unusable a year ago.

7. Few updated up and still sometime crashes after changing currency or modify settings .

8. Occurs on both cellular and WiFi network.Used for very long time and deserve 5* as is very handy tool.

9. However, lately, it won't stay open on my galaxy s22 Ultra no matter what I do.

10. Needs reinstall and is fine for some time .

11. We'll see what happens.There is problem on login with email.

Steps to Troubleshoot & Fix ANTPOOL Issues

1. Fix ANTPOOL Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ANTPOOL: Restarting the app will resolve most errors.
  2. Update the ANTPOOL App. Here is how:
    1. On Android goto PlayStore » Search for "ANTPOOL" » Open ANTPOOL » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ANTPOOL » click "UPDATE".
  3. Clear ANTPOOL app cache: Clearing cached data will force your app to retrieve the latest data directly from ANTPOOL servers.
    1. On Android, goto Settings » Apps » Select "ANTPOOL" » click Storage » click "Clear Cache".
  4. Check ANTPOOL app permissions. If any of these permissions required to use your device's features are disenabled, ANTPOOL might not work.
  5. Uninstall and reinstall ANTPOOL. If nothing else has worked, completely uninstall ANTPOOL then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ANTPOOL not working


2. Fix ANTPOOL Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ANTPOOL be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ANTPOOL not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ANTPOOL may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Dear sir or madam,
    I want my Antpool account to be deleted because of the reason that I did not understand how it works and I do not have the necessary computer system for mining. I registered with my e-mail which is heathenaxe@redacted and the subaccount name is Awarian01. I make this request under the General Data Protection Regulation (GDPR). There is a penalty for non-compliance which is 4% of annual turnover. I want my account and data to be deleted.
    Sincerely.

    — by Ali 2 years ago

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