Contact Amazon Go Customer Service

Why should I report an Issue with Amazon Go?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Amazon Mobile LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Would have appreciated a transition period, or at the very least an email or push notification BEFORE I show up at the store and have to wait around for 5 minutes to download the Amazon Shopping app over data with a poor signal.

2. Boo.This awesome, automated and digital App is to enter Amazon store when you need just hold your phone screen over the To unlock.

3. I definitely have hackers doing their thing with this device.I got a data warning this morning: Turned out my Amazon Go app had transmitted ONE GIGABYTE of data over the past month OVER PHONE LINES.

4. I installed it last month to go to an Amazon Go store; it was OK).

5. I don't want to give my palm data to Amazon in order to shop.Doesn't work.

6. Amazon Go was a great app because it was useful and quick, but now they want to redirect you to the main Amazon app which is shittier.

7. I never installed Amazon Go! I can't even get it to open... If Amazon would ever investigate these "events", I'd be interested in knowing the outcome.

8. They showed me how to enter using the regular Amazon app and told me to just give up on the GO app because they can't figure it out.

9. Called Amazon support, but no help.

10. And San Francisco has the few available locations nearly in walking distance of each other.The app itself is simple but effective, and the store is incredibly convenient.

11. After my first visit the app had my receipt in minutes, and told me my total time in store was 36 seconds.

1. Fix Amazon Go Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Amazon Go: Restarting the app will resolve most errors.
2. Update the Amazon Go App. Here is how:
   1. On Android goto PlayStore » Search for "Amazon Go" » Open Amazon Go » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Amazon Go » click "UPDATE".
3. Clear Amazon Go app cache: Clearing cached data will force your app to retrieve the latest data directly from Amazon Go servers.
   1. On Android, goto Settings » Apps » Select "Amazon Go" » click Storage » click "Clear Cache".
4. Check Amazon Go app permissions. If any of these permissions required to use your device's features are disenabled, Amazon Go might not work.
5. Uninstall and reinstall Amazon Go. If nothing else has worked, completely uninstall Amazon Go then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Amazon Go not working

2. Fix Amazon Go Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Amazon Go be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Amazon Go not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Amazon Go may not be able to connect to the Internet when running in the background.